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PG&E Online Bill Payment is broken
Posted by: freeradical
Date: November 18, 2011 12:44PM
They will allow you to pay your bill via a telephone service, or an iPhone app for a small additional fee of $1.45.
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Re: PG&E Online Bill Payment is broken
Posted by: freeradical
Date: November 18, 2011 01:04PM
What a lovely payment system. Even if I wanted to do this, I couldn't because this telephone method is unable to find my record, and therefore the amount of money I owe. angry villagers smiley
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Re: PG&E Online Bill Payment is broken
Posted by: weapon
Date: November 18, 2011 01:09PM
use your automatic bill pay through your bank. It is like a virtual check.

I personally never use the individual institutions billpay option, they never are allowed access/withdrawl to/from my bank account and everything has worked out fine so far.



Edited 1 time(s). Last edit at 11/18/2011 01:10PM by weapon.
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Re: PG&E Online Bill Payment is broken
Posted by: hal
Date: November 18, 2011 01:10PM
sure you can - talk to a person and they'll make it work
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Re: PG&E Online Bill Payment is broken
Posted by: cbelt3
Date: November 18, 2011 01:25PM
I take it they let "Wally" from Dilbert do their web app design ?

(since Scott Adams used to work at PG&E)
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Re: PG&E Online Bill Payment is broken
Date: November 18, 2011 02:00PM
Quote
cbelt3
(since Scott Adams used to work at PG&E)

Do you mean PacBell/AT&T?



in tha 510.
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Re: PG&E Online Bill Payment is broken
Posted by: GGD
Date: November 18, 2011 02:08PM
Quote
Filliam H. Muffman
Quote
cbelt3
(since Scott Adams used to work at PG&E)

Do you mean PacBell/AT&T?

Yes, it was Pacific Bell (I think it was in the ISDN group), not Pacific Gas & Electric.

I find it funny that PG&E seems to have recently started a TV ad campaign about how you can monitor and analyze your energy usage online through their website, which is now "unavailable" when you try to login.

I did notice a day or two before this outage that they seemed to totally change the account website, especially the energy usage portion and made less information available than before, and changed the formats of the downloadable usage data. And then then next time I tried, they were having system problems. Maybe they're trying to back out and change back to the old system.
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Re: PG&E Online Bill Payment is broken
Posted by: vision63
Date: November 19, 2011 12:46AM
Just walk into the PG&E office and pay that bad boy with some dollar bills. That's what I do. But then I walk past it all the time.
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Re: PG&E Online Bill Payment is broken
Posted by: gabester
Date: November 19, 2011 08:45AM
Quote
GGD
And then then next time I tried, they were having system problems. Maybe they're trying to back out and change back to the old system.

In enterprise IT it is truly rare for this to happen because of how much political face is lost if such an tremendous miscalculation occurs - both internal to teams within the organization and externally for the organization as a whole with the public. Unless the mistake is so truly colossal that it outweighs these costs (i.e. it has a clear material cost that clearly exceeds these immaterial losses) the public at large will invariably be stuck with a more poorly implemented and less effective system than before.
g=
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Re: PG&E Online Bill Payment is broken
Posted by: vision63
Date: November 19, 2011 10:58AM
Quote
gabester
Quote
GGD
And then then next time I tried, they were having system problems. Maybe they're trying to back out and change back to the old system.

In enterprise IT it is truly rare for this to happen because of how much political face is lost if such an tremendous miscalculation occurs - both internal to teams within the organization and externally for the organization as a whole with the public. Unless the mistake is so truly colossal that it outweighs these costs (i.e. it has a clear material cost that clearly exceeds these immaterial losses) the public at large will invariably be stuck with a more poorly implemented and less effective system than before.
g=

We're talking PG&E here, colossal mistake is their middle name.
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Re: PG&E Online Bill Payment is broken
Posted by: freeradical
Date: November 19, 2011 11:09AM
What's wrong with sharing a little gas among friends? I do it all the time! devil smiley
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Re: PG&E Online Bill Payment is broken
Posted by: vision63
Date: November 19, 2011 11:21AM
Quote
freeradical
What's wrong with sharing a little gas among friends? I do it all the time! devil smiley

We're gonna have to get your pipes inspected.
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Re: PG&E Online Bill Payment is broken
Posted by: GGD
Date: November 19, 2011 11:58AM
Quote
vision63
Quote
freeradical
What's wrong with sharing a little gas among friends? I do it all the time! devil smiley

We're gonna have to get your pipes inspected.

I understand PG&E does that by running high pressure water through them. Should be fun to watch.
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Re: PG&E Online Bill Payment is broken
Posted by: vision63
Date: November 19, 2011 12:03PM
Quote
GGD
Quote
vision63
Quote
freeradical
What's wrong with sharing a little gas among friends? I do it all the time! devil smiley

We're gonna have to get your pipes inspected.

I understand PG&E does that by running high pressure water through them. Should be fun to watch.

We'll hold him down. We'll find that leak.
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