I previously posted that Matt, the customer service rep that I've been working with at Breville, had arranged for me to have my espresso machine looked at by a nearby service company.

It turned out that more was wrong with the machine than expected, so Matt and Kelly, his manager at Breville, are replacing my unit with a brand new machine!

I have never had better treatment by a manufacturer than I received from these two wonderful people at Breville.

The capper is that Kelly the manager gave me her personal contact information and said to let her know if everything works properly with the new unit. This was another sample of the kind of customer service that I've experienced from Breville.

All I can say is YAY! Breville.

BTW, I learned that Kelly is a member of a Mac users group, so I turned her on to MRF. Perhaps we'll be seeing her here soon.

If so, Hi, Kelly L!

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gl @ Dana Point, CA

Do you really want endanger your great customer service contact by letting her find out what kind of people you hang out with here?

Do you read what we post here?!?

You just know Paul F (yeah, and me) are going to demand she post a pic of herself dressed up as a bikini barista.

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Racer X
You just know Paul F (yeah, and me) are going to demand she post a pic of herself dressed up as a bikini barista.

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Be here now. Be someplace else later. Is that so complicated?
Zen is not easy. It takes effort to attain nothingness. And then what do you have? Bupkes.

Western Massachusetts

Awesome service!