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Anyone take their MBP in for the video recall ?
Posted by: cbelt3
Date: May 27, 2015 02:04PM
Genius bar appointment tonight for my eldest son's MBP-Retina. The video problem is strong with this one... weird white lines occasionally, flickering, etc... This will be the second time through
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Re: Anyone take their MBP in for the video recall ?
Posted by: N-OS X-tasy!
Date: May 27, 2015 02:09PM
I thought the video recall only applied to Early 2011 MBPs?



It is what it is.
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Re: Anyone take their MBP in for the video recall ?
Posted by: GGD
Date: May 27, 2015 02:19PM
Quote
N-OS X-tasy!
I thought the video recall only applied to Early 2011 MBPs?

There are other models on the list in addition to the Early 2011s

[www.apple.com]

Affected Models

MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
MacBook Pro (Retina, 15-inch, Mid 2012)

MacBook Pro (17-inch Early 2011)
MacBook Pro (17-inch Late 2011)
MacBook Pro (Retina, 15 inch, Early 2013)
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Re: Anyone take their MBP in for the video recall ?
Posted by: testcase
Date: May 27, 2015 03:19PM
My Late 2011 17" MBP video went wonky two years ago. It was covered under AppleCare.
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Re: Anyone take their MBP in for the video recall ?
Posted by: GGD
Date: May 27, 2015 03:25PM
BTW: I brought a 2011 MBP in for service recently with a trackpad issue, and when they mentioned that replacing the trackpad was not a while-you-wait procedure because the logic board needs to be removed, I suggested that they should replace the logic board at the same time due to the Video repair extension.

They told me that they had to have proof of the failure symptoms in order to do it, so that NVidia would reimburse them. I pointed out that NVidia wasn't going to pay them a cent for this MBP model since it has an AMD GPU.

They proceeded to "run their test" which consisted of looking at the Console log for Kernel Panic reports (I explained that the hard drive that was normally in this MBP had been removed and the current HD was installed the day before, so the console log is misleading). They also ran the Grapher application opening a number of windows with a slowly rotating image. And ran the "yes" command in a terminal window.

Since it was running on battery, it was likely nor even using the AMD GPU during their test, reverting to the Intel GPU instead.

Since this didn't cause a kernel panic within one minute they determined that it currently does not exhibit the video issue, and I would have to wait for it to fail.

So, if you have a fairly reproducible problem, they'll likely be more willing to do the repair.
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Re: Anyone take their MBP in for the video recall ?
Posted by: vision63
Date: May 27, 2015 03:32PM
Quote
GGD
BTW: I brought a 2011 MBP in for service recently with a trackpad issue, and when they mentioned that replacing the trackpad was not a while-you-wait procedure because the logic board needs to be removed, I suggested that they should replace the logic board at the same time due to the Video repair extension.

They told me that they had to have proof of the failure symptoms in order to do it, so that NVidia would reimburse them. I pointed out that NVidia wasn't going to pay them a cent for this MBP model since it has an AMD GPU.

They proceeded to "run their test" which consisted of looking at the Console log for Kernel Panic reports (I explained that the hard drive that was normally in this MBP had been removed and the current HD was installed the day before, so the console log is misleading). They also ran the Grapher application opening a number of windows with a slowly rotating image. And ran the "yes" command in a terminal window.

Since it was running on battery, it was likely nor even using the AMD GPU during their test, reverting to the Intel GPU instead.

Since this didn't cause a kernel panic within one minute they determined that it currently does not exhibit the video issue, and I would have to wait for it to fail.

So, if you have a fairly reproducible problem, they'll likely be more willing to do the repair.

Well, they're the geniuses.
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Re: Anyone take their MBP in for the video recall ?
Posted by: cbelt3
Date: May 27, 2015 03:47PM
My son (at my prompting) took iphone videos of the screen going wonky. At this point it's pretty reproducible.
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Re: Anyone take their MBP in for the video recall ?
Posted by: AllGold
Date: May 27, 2015 04:37PM
Just being a smartazz here, but Apple is due for another round of video card failures in their MBPs. 2007 and 2011-era machines had 'em. Now it's almost time for the 2015 machines to start showing failures. smiley-rpg028



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Re: Anyone take their MBP in for the video recall ?
Posted by: GGD
Date: May 27, 2015 04:42PM
Quote
AllGold
Just being a smartazz here, but Apple is due for another round of video card failures in their MBPs. 2007 and 2011-era machines had 'em. Now it's almost time for the 2015 machines to start showing failures. smiley-rpg028

After having the 2007 Nvidia model, I thought I was going to be safe when I bought the 2011 which avoided Nvidia.
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Re: Anyone take their MBP in for the video recall ?
Posted by: numbered
Date: May 27, 2015 04:59PM
I have the Early 2011 and had the logic board replaced because of video--out of Applecare--two weeks ago. They ran one diagnostic and agreed.
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Re: Anyone take their MBP in for the video recall ?
Posted by: N-OS X-tasy!
Date: May 27, 2015 05:46PM
Over three years on my Early 2011 MBP and not a hint of a problem, but you guys have me worried.



It is what it is.
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Re: Anyone take their MBP in for the video recall ?
Posted by: space-time
Date: May 27, 2015 06:26PM
Quote
N-OS X-tasy!
Over three years on my Early 2011 MBP and not a hint of a problem, but you guys have me worried.

same here, I have en "early 2011" MBP 15" with high resolution matte screen, perfect so far, but... I am still covered until NEXT year, right?
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Re: Anyone take their MBP in for the video recall ?
Posted by: N-OS X-tasy!
Date: May 27, 2015 06:58PM
Quote
space-time
Quote
N-OS X-tasy!
Over three years on my Early 2011 MBP and not a hint of a problem, but you guys have me worried.

same here, I have en "early 2011" MBP 15" with high resolution matte screen, perfect so far, but... I am still covered until NEXT year, right?

Mine is also hi-res matte screen. Maybe that makes a difference.

AppleCare for my MBP expires in a few months. The Repair Extension program runs until the end of February 2016: [www.apple.com]



It is what it is.
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Re: Anyone take their MBP in for the video recall ?
Posted by: Racer X
Date: May 27, 2015 07:01PM
Yup, got my Santa Rosa C2d MBP fixed WAY out of both warranty, and Repair Extension. Gotta know when NOT to blink when they tell you NO.
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Re: Anyone take their MBP in for the video recall ?
Posted by: sekker
Date: May 27, 2015 09:29PM
I think I'm cursed - I am on my sixth MoBo on my last two Macs; Santa Rosa C2D and 2012 MBPR...

Meanwhile, the original Intel MBP I purchased a lifetime ago still runs like a champ as our media center iTunes server.
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Re: Anyone take their MBP in for the video recall ?
Posted by: RoadToad
Date: May 31, 2015 03:25PM
My early 2011 17" MBP has the Hi-res matte screen and it failed 6 mos. ago. They replaced everything but the HD and screen. It was covered under the recent repair program.




Badger, Badger, Badger, Badger, Badger...
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