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"Consumers Reports pulls Microsoft laptop recommendation"
Posted by: Steve G.
Date: August 10, 2017 07:55AM
Great products? We spoke too Zune.

Consumers Reports pulls Microsoft laptop recommendation
[hosted.ap.org]

Consumer Reports is pulling its recommendation of four Microsoft laptops after one of its surveys found that users were complaining about problems with the devices.

The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands. Microsoft said the findings don't accurately reflect Surface owners' "true experiences."

The consumer group says Microsoft machines have performed well in laboratory testing. But a subscriber survey found start-up and freezing problems. The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

The last time Consumer Reports pulled a laptop recommendation was for an Asus device in 2014.
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Re: "Consumers Reports pulls Microsoft laptop recommendation"
Posted by: C(-)ris
Date: August 10, 2017 10:28AM
Quote
Steve G.
Great products? We spoke too Zune.

Consumers Reports pulls Microsoft laptop recommendation
[hosted.ap.org]

Consumer Reports is pulling its recommendation of four Microsoft laptops after one of its surveys found that users were complaining about problems with the devices.

The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands. Microsoft said the findings don't accurately reflect Surface owners' "true experiences."

The consumer group says Microsoft machines have performed well in laboratory testing. But a subscriber survey found start-up and freezing problems. The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

The last time Consumer Reports pulled a laptop recommendation was for an Asus device in 2014.

I could have sworn they pulled an Apple laptop recommendation after 2014 for some kind of issue.

Edit: Yup, it was 2016. [9to5mac.com]



C(-)ris
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Edited 1 time(s). Last edit at 08/10/2017 10:39AM by C(-)ris.
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Re: "Consumers Reports pulls Microsoft laptop recommendation"
Posted by: saintyohann
Date: August 10, 2017 02:21PM
They pulled their recommendation of the Macbbok Pro, but then reinstated it when they found the power draw issue was related to beta software (safari kit) they were running and wasn't something a regular customer would see.
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Re: "Consumers Reports pulls Microsoft laptop recommendation"
Posted by: MEG
Date: August 13, 2017 02:56PM
Technically they didn't pull their recommendation so the since 2014 statement stands. They didn't initially give that MacBookPro a recommendation because of a bug in the software on the device. That a MBP didn't get a recommendation was the big news. Once the bug was fixed, it got a recommendation.
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