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Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:00AM
I had an older version of the program Malwarebytes installed on my MBP. There was an update to a new version 3. I did the update. I have not run it in the background previously, only running it a couple of times in the past when I wanted to check on a potential problem.

With version 3 running, I can't find anyway to get rid of it. I can stop the main app, but the icon remains in my menu bar. It loads everytime I restart though it doesn't appear as an auto load item in my user accounts. I can find it as a resource called Frontendagent when I run activity monitor, but I can't stop or kill the process. Activity monitor offers a couple of options: "Do you really want to quit this process" with the options Quit and Force Quit. Neither works.

The old version has an uninstall option in its help menu and when I go to their website, it says to uninstall using this method. But that's the old version. the new version has no such option. I give all that detail to tell you what I've done and what I've encountered so far. Any thoughts on how to get rid of something that won't let you get rid of it- kind of like the annoying relative that won't go away.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: ka jowct
Date: August 11, 2017 08:12AM
If you run an EtreCheck scan, you may find more of its components.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:15AM
Thanks ka jowct. I have EtreCheck so I'll give that a shot.

One more thing. I just attempted to kill it using Terminal. The Menu Bar icon disappears and then immediately reappears. I can't seem to kill it with any method so far.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: Fred_Also
Date: August 11, 2017 08:27AM


This is the files AppZapper says it will delete if I uninstall it.

It appears to have turned into MalWare!

I'm going to delete it with AppZapper & see if it kills it.

Fred
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: Fred_Also
Date: August 11, 2017 08:41AM
I trashed Version 3 and Version 1 using AppZapper and still have the big M in my top bar. Also have FrontEndAgent running in activity monitor.

I hate a program that takes over and can't be stopped or deleted.


Fred
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:45AM
Thanks Fred. I actually beat you to it. I ran Etrecheck and it turned up several related files. I ran AppZapper and restarted. It got rid of the running files but not a couple of files in the main Library in the LaunchDaemons & LaunchAgents folders (three different .plist files). I manually deleted those files and it appears everything is now gone.

I agree Malwarebytes has turned into malware. Simply crazy.

Thanks for the help everyone.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:47AM
Fred, after running AppZapper, restart and that should get rid of the Menu icon. Then ferret out those other files and manually delete them in the Library folder (not your user library folder).

Apparently AppZapper doesn't see those .plist files.



Edited 1 time(s). Last edit at 08/11/2017 08:48AM by celliott.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: Fred_Also
Date: August 11, 2017 08:51AM
From MacUpdate user:



If you haven't installed their trial for 3.0, I would hold off. If anyone figures out how to uninstall, please post here.


Fred
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:53AM
I think using all of my steps above you should be able to shut it down.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 08:56AM
At about the same time it appears to have killed all of my Safari extensions and wouldn't allow me to reinstall them. Not a good thing.

Safai still won't allow me to reinstall 1Password or other extensions. Hmmm.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: freeradical
Date: August 11, 2017 09:07AM
I have never heard of a problem with this program before.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: JoeH
Date: August 11, 2017 09:28AM
Was there ever a version 2? The version 1 I have dates to last December, don't recall any offer for an update before this.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 09:43AM
Not sure about v 2. My v 1 popped up the update to v 3. I'm not sure it caused a problem, but I don't like software that takes over and seemingly protects itself and can't be stopped or deleted- at least not simply or cleanly.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: JoeH
Date: August 11, 2017 09:54AM
I have since gone to the Malwarebytes site, apparently there was a version 2 for PC's. But they went from version 1.2.6 to version 3.0 for Mac's. It is beginning to look like they may have created a bad port of the PC version.

This may turn out to be another example of a "point zero" versions of software are to be avoided.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: cyclemax
Date: August 11, 2017 10:07AM
I just checked on the Malwarebytes forum. Evidently there is an uninstaller in .dmg file that you have to run to completely remove version 3.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: GuyGene
Date: August 11, 2017 10:18AM
Thankfully I haven't installed that POJunk. I also loathe programs that take control. Thanks for this thread, makes me be even more careful (paranoid).smiley-shocked003



That old man - he don't think like no old man...
Now I wouldn't want to be within 400 - 500 yards of one of them nuclear bombs when it goes off! WW1 Vet Old Man
"He's pinned under an outcropping of rock. Lucky for him, the rock kept the dirt from burying him alive."
If idiots could fly, this place would be an airport. And I'd be a TSA agent.
A bonified member of The Mystic Knights of The Sea, George P. Stevens, President. Andy Brown, Treasurer, Algonquin J. Calhoun, Legal Consultant.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: riley5108
Date: August 11, 2017 10:26AM
Hum, glad I didn't do the 3.0 update a week ago. Just closed the popup window an ran the 1.2.6 version.
[forums.macresource.com]



- Riley
Southern Indiana, B-Town



Edited 1 time(s). Last edit at 08/11/2017 10:29AM by riley5108.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: Fred_Also
Date: August 11, 2017 10:26AM
OK, there is an uninstaller in the download for version 3. I downloaded and ran the uninstaller & the M in the menu bar is gone and nothing in Activity Monitor appears to be related MalwareBytes.

I hate programs that 'just take over'.


Fred
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: riley5108
Date: August 11, 2017 10:35AM
Fred,

Link to the uninstaller Never mind it's in the Malwarebytes 3.0 download. Did it remove it from your KeyChain "com.malwarebytes.services" too?



- Riley
Southern Indiana, B-Town



Edited 1 time(s). Last edit at 08/11/2017 01:17PM by riley5108.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: ztirffritz
Date: August 11, 2017 10:58AM
Huh, I used to love Malwarebytes, on Windows though. It was invasive though, but by necessity. There were malware/viruses that would disable it so you couldn't use it to remove the virus/malware. They switched to a randomized installation so that it wasn't the same everytime.



**************************************
MacResource User Map: [www.zeemaps.com]#
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: hal
Date: August 11, 2017 01:07PM
Quote
riley5108
Hum, glad I didn't do the 3.0 update a week ago. Just closed the popup window an ran the 1.2.6 version.
[forums.macresource.com]

You got the old version running, but there isn't much point of having an adware protector that you can't update.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: hal
Date: August 11, 2017 01:08PM
And THANKS for the OP. I have 1.2.6 installed and just opened it to see the plea to upgrade. I would not have hesitated if not for this warning.

So THANKS!!!
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: JoeH
Date: August 11, 2017 01:46PM
I think I will just wait for 3.1 or whatever follows this point-zero release and see if it behaves better.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: celliott
Date: August 11, 2017 02:15PM
Thanks for info on the uninstaller. I haven't gone back to look for it, but I searched their site earlier and could only find a Windows .exe version. There was no uninstaller in the version I got, but maybe because it was a direct upgrade rather than a new installer. Either way, I'm very leery.
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Re: Can't Stop or Uninstall Malwarebytes software- Help
Posted by: riley5108
Date: August 11, 2017 03:17PM
celliott, the Mac download version is here and contains the uninstaller:
[www.malwarebytes.com]



- Riley
Southern Indiana, B-Town



Edited 1 time(s). Last edit at 08/13/2017 08:06AM by riley5108.
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