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I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 10:57AM
In the last few years I've seen my hardware and software orphaned, I've had a one year old iPhone 6 fail, a two year old MacBook Air fail, and now its replacement, a year and a half year old MacBook.

Done.
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Re: I have bought my last Apple product
Posted by: jonny
Date: August 27, 2017 11:00AM
You'll be back.
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Re: I have bought my last Apple product
Posted by: bobinmurphy
Date: August 27, 2017 11:04AM
I feel your pain. I've got a collection of old Macs myself. Still like the products, although I tend to agree that the quality has gone down and the company is paying a lot less attention to their software. I haven't gone completely over to the dark side yet. I don't buy new Apple products any more though, instead I opt for refurbed equipment and I try to make them last as long as possible. The only exception I might make is if they get off their backsides and update the MacMini which is my main desktop system. I'm stuck at Mavericks with my current MacMini, which is OK since it seems to work OK.

And for what it's worth, if I ever do abandon Apple entirely I'll move over to NetBSD or possibly MintLinux.
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Re: I have bought my last Apple product
Posted by: mstudio
Date: August 27, 2017 11:05AM
So sorry about your bad luck, were they all at least under warranty? New? Used? Refurbished? What the heck happened with them?
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 11:06AM
Doubt it. Currently the mb is stuck on, no way to shut it off except to let the battery run down, and getting hotter and hotter.
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Re: I have bought my last Apple product
Posted by: mstudio
Date: August 27, 2017 11:09AM
Isn't there a power button you can just hold down?
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Re: I have bought my last Apple product
Posted by: testcase
Date: August 27, 2017 11:10AM
I hear you Wags. No more 17" MBPs. I'm on my THIRD iPhone6s+ (I suspect it's a problem with ATT but, have no way of confirming that). My current 17" MBP saw its' 5th birthday on July 1st. I am NOT going to downgrade to a smaller screen so, when my current MBP is no longer viable, I expect to go to a PC based, large screen model that still has a DVD drive and an array of ports that I still use regularly. I'll get used to Linux and, probably have no reason to pay what Apple wants for iPhones & iPads. sad smiley
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 11:14AM
iphone was covered by T-Mobile, Air was a total loss, mother board failed. MB track pad stuck. Probably off warranty by a few months so that'll be another $1k loss, assuming it doesn't ignite and burn down my house.

Apple has a dedicated planned obsolescence policy so they have no re reason to build hardware to last more than a couple years. From no one I'll just get cheap used gear and let the rest of y'all donate.
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Re: I have bought my last Apple product
Posted by: A-Polly
Date: August 27, 2017 11:23AM
Sounds like you've had unusually bad luck. No Applecare for the MacBook and MacBook Air? We've been fortunate to have had very few problems, and Apple's been great at taking care of those.
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Re: I have bought my last Apple product
Posted by: STL
Date: August 27, 2017 11:31AM
Your statements about failures might be more useful if you described the treatment you've given each device. If you've been very rough and not provided protection from the roughness then you shouldn't be surprised at the failures. If you've been easy on the devices and they failed then you have a valid beef. If you have not bothered to discuss your issues with AppleCare or visit and Apple Store Genius with your issued devices then you have most likely missed free repairs or replacement.
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 11:35AM
Quote
STL
Your statements about failures might be more useful if you described the treatment you've given each device. If you've been very rough and not provided protection from the roughness then you shouldn't be surprised at the failures. If you've been easy on the devices and they failed then you have a valid beef. If you have not bothered to discuss your issues with AppleCare or visit and Apple Store Genius with your issued devices then you have most likely missed free repairs or replacement.

Seriously? You work at an Apple Store?
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Re: I have bought my last Apple product
Posted by: Acer
Date: August 27, 2017 11:38AM
The grass is not greener on the PC site. The failure rate is no more favorable in my experience.
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 11:45AM
Quote
Acer
The grass is not greener on the PC site. The failure rate is no more favorable in my experience.

I'm sure that's correct. Cheap crap, priced accordingly. Unfortunately I've got considerable investment in Apple-based recording gear. I'll just get replacements off of Craig's. People mostly give it away there.



Edited 1 time(s). Last edit at 08/27/2017 11:46AM by Wags.
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Re: I have bought my last Apple product
Posted by: DP
Date: August 27, 2017 12:05PM
IMHO, Tim Cook is responsible for the degradation of Apple's products and reputation. He is strictly a numbers guy who's only priority is to make the shareholders happy. And he's been successful in that respect. But that's his only focus.



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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 12:48PM
Quote
DP
IMHO, Tim Cook is responsible for the degradation of Apple's products and reputation. He is strictly a numbers guy who's only priority is to make the shareholders happy. And he's been successful in that respect. But that's his only focus.

Agreed. Say what you want about our dearly departed Leader, I believe he was primarily concerned about the user's experience - quality, innovation, and ease of use. That's long gone.
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Re: I have bought my last Apple product
Posted by: space-time
Date: August 27, 2017 01:03PM
Quote
Wags
Quote
DP
IMHO, Tim Cook is responsible for the degradation of Apple's products and reputation. He is strictly a numbers guy who's only priority is to make the shareholders happy. And he's been successful in that respect. But that's his only focus.

Agreed. Say what you want about our dearly departed Leader, I believe he was primarily concerned about the user's experience - quality, innovation, and ease of use. That's long gone.

Both of you are correct. Tim Cook does not have the vision Steve Jobs had. But it makes me wonder why Steve Jobs chose Tim to be his successor. Was he the best Apple had at the time?
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Re: I have bought my last Apple product
Posted by: freeradical
Date: August 27, 2017 01:05PM
Quote
bobinmurphy


And for what it's worth, if I ever do abandon Apple entirely I'll move over to NetBSD...

I installed that on a Quadra 650 once. I didn't realize it was still around.
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 01:26PM
Quote
space-time
Quote
Wags
Quote
DP
IMHO, Tim Cook is responsible for the degradation of Apple's products and reputation. He is strictly a numbers guy who's only priority is to make the shareholders happy. And he's been successful in that respect. But that's his only focus.

Agreed. Say what you want about our dearly departed Leader, I believe he was primarily concerned about the user's experience - quality, innovation, and ease of use. That's long gone.

Both of you are correct. Tim Cook does not have the vision Steve Jobs had. But it makes me wonder why Steve Jobs chose Tim to be his successor. Was he the best Apple had at the time?

Probably his best option. I doubt anyone has the force of will and credibility that came with Jobs.
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Re: I have bought my last Apple product
Posted by: pRICE cUBE
Date: August 27, 2017 02:02PM
Quote
Wags
In the last few years I've seen my hardware and software orphaned, I've had a one year old iPhone 6 fail, a two year old MacBook Air fail, and now its replacement, a year and a half year old MacBook.

Done.


I understand the frustration. I think we have all had bad runs of reliability.



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Re: I have bought my last Apple product
Posted by: Acer
Date: August 27, 2017 02:15PM
I had several video cards/motherboards replaced in my iBooks and MacBooks in the Jobs era, FWIW.

I think we forget that these are incredibly complicated devices we've come to rely on and a certain rate of failure is inevitable. At least, that's what I tell my friends that I have convinced to buy Apple when they come back to me with a problem. grinning smiley



Edited 1 time(s). Last edit at 08/27/2017 02:16PM by Acer.
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Re: I have bought my last Apple product
Posted by: Microman
Date: August 27, 2017 02:33PM
This guy gives a good explanation of his Apple Experience

If not already posted.

[www.youtube.com]
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Re: I have bought my last Apple product
Posted by: sekker
Date: August 27, 2017 02:40PM
Bummer. But how many did not get covered?

I posted my experience earlier, and I've been unlucky for sure.

iPhones and iPads seem to be high quality builds in my house however.
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Re: I have bought my last Apple product
Posted by: Wags
Date: August 27, 2017 03:30PM
Quote
Microman
This guy gives a good explanation of his Apple Experience

If not already posted.

[www.youtube.com]

Yup.
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Re: I have bought my last Apple product
Posted by: ztirffritz
Date: August 27, 2017 03:57PM
I had an iBook that had bad motherboard, bad battery, bad screen, cracked case...it was rebuilt and replaced under warranty multiple times. It was a crappy design. It ultimately failed out of warranty and I put it out to pasture.



**************************************
MacResource User Map: [www.zeemaps.com]#
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Re: I have bought my last Apple product
Posted by: rz
Date: August 27, 2017 05:59PM
Quote
Wags
Apple has a dedicated planned obsolescence policy so they have no re reason to build hardware to last more than a couple years. From no one I'll just get cheap used gear and let the rest of y'all donate.

Hmm, I have an iPhone 4 and 4s that still work fine. My son is using my wife's old iPhone 4s with no issues, other than a battery that we replaced because it was only lasting for a couple of hours. We have two iPad 3's (1st Retina version)... they work fine. I had a 2008 Mac Pro that lasted 8 years and was still working great when I sold it. Am now using a 2012 Mac Pro that works fine. My wife and I both have MBPs from 2011... they work fine. Even my old Macbook from 2006 still works great, although I did need to get a new battery recently. I guess you're just not a lucky person.
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Re: I have bought my last Apple product
Posted by: jdc
Date: August 27, 2017 06:22PM
Quote
Microman
This guy gives a good explanation of his Apple Experience

If not already posted.

[www.youtube.com]

Why is he throwing around some empty boxes sitting in front of 10 and 20 year old macs?



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Edited 999 time(s). Last edit at 12:08PM by jdc.
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Re: I have bought my last Apple product
Posted by: Filliam H. Muffman
Date: August 27, 2017 06:45PM
If you buy a new MBP and it dies, you need to pay someone to unsolder the SSD if there is anything on it you haven't backed up.



In tha 360. MRF User Map
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Re: I have bought my last Apple product
Posted by: Golfer
Date: August 27, 2017 06:50PM
I sent a 2013 MBP into Apple's Flat Rate Repair Depot just last fall, $275 and they replaced the logic board, trackpad and battery. I've read that some aren't offered this option at Genius Bars, or flat out told it didn't exist. I've used it about 5 times over the last 6 or so years, it was never offered until I asked but when asked they said sure and off it went. The $275 was the lowest I've paid and $350 the highest. I believe it's only applicable to portables 5 years old or newer. The first two times I used it it was thru Apple Care Consumer Specialist on the phone, the rest have been at the Apple Store in Des Moines.
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Re: I have bought my last Apple product
Posted by: decay
Date: August 27, 2017 10:35PM
I can share my experience only as a support tech for several companies with scores of Macs deployed and in constant use...

Some companies are still using 2008 Macs in production, running 10.11 and mostly current software. Yes, hardware fails, and there are software problems to overcome.

I do not see this level of failures throughout the year. Just one busy tech's viewpoint.



---
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Re: I have bought my last Apple product
Posted by: C(-)ris
Date: August 28, 2017 01:18AM
Quote
decay
I can share my experience only as a support tech for several companies with scores of Macs deployed and in constant use...

Some companies are still using 2008 Macs in production, running 10.11 and mostly current software. Yes, hardware fails, and there are software problems to overcome.

I do not see this level of failures throughout the year. Just one busy tech's viewpoint.

I was just informed by Apple that our Institution didn't meet the requirements to be self servicing anymore. We have around 150 macs and 200 iPads and had 4 repairs in the last 3 years. The most recent was a 2013 Mac Pro that had a video card fail, was under warranty, but a recall was issued as well. One was an Applecare+ accident. One was a DOA brand new iMac that the power button was faulty and wouldn't click. One had a Hard drive die. All in all, we only had 1 real failure. The DOA one we could have just sent back but it was easier for us to fix it, the Applecare+ incident was accidental damage, and the Mac Pro video card was a known issue.



C(-)ris
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Throwback Thursday Signature:
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Re: I have bought my last Apple product
Posted by: NewtonMP2100
Date: August 28, 2017 06:59AM
....PROD....& Prejudice.....???



____________________________________________________

I reject your reality and substitute my own!
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Re: I have bought my last Apple product
Posted by: Robert M
Date: August 28, 2017 09:06AM
Wags,

Did you purchase the Macbook brand-new and with a credit card? If so, use the credit card provider's "Double the manufacturer's warranty" program to get it fixed or replaced. That said, provide more details about the issues you've had with the other hardware. That will give us a much better understanding of the problems. Some things are just expected as hardware ages. Other things are just bad design or a tough break. And, it could be some combination of the three.

I gotta say your assertion that Apple has a planned obsolescence program and has no reason to design hardware to last just a couple of years is very questionable. Don't misunderstand and think that I'm a be all and end all Apple guy. Far from. There are many things about Apple, its hardware and software that distresses me to the extreme. However, even I wouldn't make a claim like the one you did in this thread.

Robert
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Re: I have bought my last Apple product
Posted by: Dazed & Confused
Date: August 28, 2017 11:04AM
I have been slowly weening off my Apple devices, soon I will have none and no worse off for it. I expect to be Apple free with one last device to sell on CL. There are no new Macs I would buy, no iPhone in my future, nor any desire to purchase an iPad, Apple TV, nada. Nothing. Do keep in mind I've always been a Mac person and touting the advantages of the Mac for many years. But that was a long time ago and things have changed with the new leadership in Cupertino. The glory days during the MacAddict times are long gone IMHO.

The only thing I will keep is my Apple stock as they are a great investment as I watch (and profit) from others spending way too much for way too little...

D & C
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Re: I have bought my last Apple product
Posted by: Article Accelerator
Date: August 28, 2017 12:48PM
Quote
Wags
In the last few years I've seen my hardware and software orphaned, I've had a one year old iPhone 6 fail, a two year old MacBook Air fail, and now its replacement, a year and a half year old MacBook.

Done.

I'd be done too if I had your experience, Wags. I'm sure it'll be much better on the google/MS/Linux side—there are never any such problems on those platforms… /s

Quote

Apple has a dedicated planned obsolescence policy so they have no re reason to build hardware to last more than a couple years.

And yet here I am, happily and productively using a 6 year old MBP, 5 year old iMac, 4 year old iPhone, and 7 year old Apple TV. Apple must have made them special just for me. /also s

Quote

I believe [Jobs] was primarily concerned about the user's experience - quality, innovation, and ease of use.

Hence the hockey puck mouse, the Power Macintosh G3 (original smurf) and many more (note the article dates—your hero was still alive and kicking):

[arstechnica.com]
[web.archive.org]
[www.computerworld.com]
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Re: I have bought my last Apple product
Posted by: Article Accelerator
Date: August 28, 2017 12:50PM
Quote
Dazed & Confused
The only thing I will keep is my Apple stock as they are a great investment as I watch (and profit) from others spending way too much for way too little...

D & C

Yep, always a good idea to buy a piece of a company and then tell everyone you know that it makes nothing but crap…



Edited 1 time(s). Last edit at 08/28/2017 12:50PM by Article Accelerator.
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Re: I have bought my last Apple product
Posted by: Dazed & Confused
Date: August 28, 2017 06:38PM
"Yep, always a good idea to buy a piece of a company and then tell everyone you know that it makes nothing but crap…"

Not exactly my words, let me correct you...

I didn't say Apple makes "crap" although other people here have mentioned their opinions on the quality of Apple products. I only said I've decided to exit the Apple ecosystem.

As far as quality is concerned I have had great luck. Of all (and there are many) Apple products I have owned I only had one failure. It was a Performa 636 (back in the day) where the motherboard died. Apple sent a technician to my house, diagnosed the problem, took the computer to his shop, fixed it and delivered it back to my place the next day. Awesome customer service. I did not have an Apple product fail after that. So as far as Apple products being "crap", well, I really can't say that. YMMV of course.

For me it's a personal decision as I don't particularly care for the direction Apple is going. From its hardware to its software I just don't like what I see. I think it's reasonable to say I am not the only poster here who feels that way. I'm not on the Board of Directors so I have a 0% chance of having any say in the matter. All I can do is vote with my wallet. Will my refusal to buy Apple products matter? Of course not. Jeez, I'm not even sure Apple listens to its customers anymore anyway. Shareholders & Wall Street yes, customers no.

As far as "tell everyone you know that it makes nothing but crap..." that is also not the case. The forum members here (and visitors who lurk) don't add up to much in the big scheme of things so I doubt this forum will make a dent in the sales volume of Apple. I believe it's also safe to say there are a few Apple Fan Boys here (and possibly girls) who will stand in line to buy a polished turd over at the Apple Store regardless of what I do. One can only wonder how long turds can shine however. Whoops, I called Apple products "turd". Well, as long as it's High Quality Turd (and not low quality "crap") that should be fine. Turd and crap are two different things...well...maybe not. But anyways...

For me, Apple is the New Microsoft. Out of touch and overpriced I say goodbye...at least for now. Hey, if things change I'll come back no questions asked. I just feel I need to do something to voice my displeasure and not buying from them is about all I can do. Posting here is just a way of venting.

Maybe I need to change my tactics in order to make more money on Apple stock, here goes:

Please, please, please, to all who can hear me! Buy anything and everything from Apple!! All Apple products are perfect, offer a level of quality unheard of in the industry and work seamlessly together. One of each device will work out perfectly for your connected life and if you have a spouse (or better yet lots of children and relatives) make sure each one has all the Apple product line too. You know they will be jealous of your new iPhone so make sure everyone has one! And of course once a product has been updated (even if it's just a new color) do stand in line at your nearest Apple Store and be the first in your neighborhood to own one. If your neighbors and friends can't afford it, just loan them the money! You know it's the right thing to do so just go in debt knowing you have assisted others in society. So please, spend, spend and spend more on Apple products! Join the Buy Apple Crusade now and don't stop until the stock splits are few more times! smiley-signs001

D & C



Edited 1 time(s). Last edit at 08/28/2017 06:39PM by Dazed & Confused.
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Re: I have bought my last Apple product
Posted by: Article Accelerator
Date: August 29, 2017 12:29AM
Quote
Dazed & Confused
As far as quality is concerned I have had great luck. Of all (and there are many) Apple products I have owned I only had one failure.…For me, Apple is the New Microsoft. Out of touch and overpriced

Now you've got me dazed and confused…
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Re: I have bought my last Apple product
Posted by: Sam3
Date: August 29, 2017 05:33AM
I disagree that Apple products are overpriced. Compare a MBP with a high-end Dell, like the Precision line and you will see a pretty close price comparison.

Then look at the phones, the new Samsung Galaxy will be within a few hundred dollars or so of iPhone 8.

But what keeps me in the Apple ecosystem is the software, MacOS is still more elegant and easier to use than Windows 10. Oooo.... how I dislike Windows 10! I mean, I've really tried to like it, but I find it difficult to use, to find things. Win 7 was so much better, but still MacOS is more elegant. Same with iOS, I find most Androids not as easy to use as iOS, now maybe if it was a stock Android and not one that had proprietary overlays on it, as most phones seem to add, then maybe it would be OK.
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Re: I have bought my last Apple product
Posted by: NewtonMP2100
Date: August 29, 2017 07:09AM
.....overpriced for what it is.....which is outdated.....it was fine in the past to pay for Apple product [ mainly referring to computers ] when they were top-of-the-line but most of their stuff hasn't been updated for years.......



____________________________________________________

I reject your reality and substitute my own!
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Re: I have bought my last Apple product
Posted by: ka jowct
Date: August 29, 2017 07:58AM
I don't know if I will buy another new Mac unless the Mac Pro promises pan out. Even then, I'd wait for a refurb. For now, I have nothing more recent than 2012 models and will keep them going as long as I can. I am certain that I will continue to get iPads and at least one more iPhone, probably more. If it becomes necessary, I can use an up-to-date iOS device for secure transactions, and cut off internet access to my older machines to keep using them and the software that I won't or can't upgrade. I hope it won't come to that.

Perhaps Jobs was hoping that the combination of Cook and Ives would work better than it has.



Edited 1 time(s). Last edit at 08/29/2017 07:59AM by ka jowct.
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Re: I have bought my last Apple product
Posted by: Article Accelerator
Date: August 29, 2017 11:33AM
Quote
NewtonMP2100
.....overpriced for what it is.....which is outdated.....it was fine in the past to pay for Apple product [ mainly referring to computers ] when they were top-of-the-line but most of their stuff hasn't been updated for years.......

.......i think you'll change your mind.......when the iPhone 8........debutTs!...........
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Re: I have bought my last Apple product
Posted by: decay
Date: August 29, 2017 11:33AM
I have to say that troubleshooting a Mac Pro 3,1 (9 years old?) yesterday, it was nice to be able to pull the video card quickly, and swap in another one to test it.

The client will probably buy a $200 upgrade replacement and have their Mac Pro working well again. I suppose this is why Apple doesn't sell computers with easily replaced parts. It was also nice to pull the hard drive, put it into another Mac Pro, and migrate the user account.

Are Windows / Linux PCs that easy to migrate user accounts & data with little to no fuss?



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