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Wife wanted to listen to a song and ordered $29.95 iTunes charge
Posted by: Microman
Date: September 12, 2017 12:48PM
How is Apple to listening to people when they say they really didn't want to order an item

Will call Apple when wife gets home from school
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Re: Wife wanted to listen to a song and ordered $29.95 iTunes charge
Posted by: C(-)ris
Date: September 12, 2017 01:47PM
She already consumed the song, so they aren't going to refund it.



C(-)ris
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Re: Wife wanted to listen to a song and ordered $29.95 iTunes charge
Posted by: digby
Date: September 12, 2017 01:52PM
Oh, I've had songs and whole albums refunded from the Apple Store.

It takes a while, but then all of a sudden one day you see a credit on your account. Once I had one song from a Van Morrison album not completely download, brought it to their attention, didn't hear anything, bought the one song again... and then a week later they refunded the price of the whole album.
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Re: Wife wanted to listen to a song and ordered $29.95 iTunes charge
Posted by: Zoidberg
Date: September 12, 2017 02:42PM
I've gotten refunds on songs, albums, and movies before. It's not that big a deal, if you contact them and approach it with a level-head.

e.g., my Mom bought the full six-film "Middle Earth series" set (all the LOTR and all the Hobbit movies) and then realized, after watching a couple of them, she had bought the regular set and not the extended versions like she wanted. One quick phone call later & she had a full refund.

I've contacted them to complain about issues with subtitles and usually got a few free rentals for my troubles. Once I brought up a discrepancy with the movie "DREDD" (the Karl Urban one); it was on the "sale" card in the store for $7.99 but whenever you clicked on the it, it brought you to the page and showed it for $9.99. It wasn't a big deal, but I opened up a case with iTunes about it, and got half a dozen free rental credits for bringing it to their attention.







Edited 1 time(s). Last edit at 09/12/2017 02:45PM by Zoidberg.
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Re: Wife wanted to listen to a song and ordered $29.95 iTunes charge
Posted by: Microman
Date: September 15, 2017 11:06AM
Easily refunded. Already posted. Lady was very nice.
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