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Internet connection slows down to a crawl
Posted by: space-time
Date: January 10, 2018 07:32PM
I came home, Son was complaining he had issues with his ChromeBook (that thing need access to Google Drive) and Amazon Echo speaker. Yes, music was choppy. I checked internet speed, download only 1 M (should be 25-30), Upload OK at 6-8 M (should be 5).

Reboot cable modem (see previous thread), speed was fine... for about 20-30 min. Maybe. yes I checked and I got 28 M down.

A while later, slow again. back to 1 M.

I rebooted the modem, speed is back up to 25-30.

I asked in Whatsapp local HOA group, neighbor gets 220 (I assume he has the 200 plan). So it's not a general issue in my area, but specific to my location.

Is my modem failing? I have a Zyxtel spare one I could try to connect, although Comcast no longer lists it as supported.
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Re: Internet connection slows down to a crawl
Posted by: Winston
Date: January 10, 2018 09:18PM
If uploading is OK, then I'd have trouble believing it's the modem. More likely a hiccup in Comcast's service.

You haven't done any thing that would hit a data cap, have you? Hitting a data cap for the month might result in slowed service.


Good luck.

- W



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Re: Internet connection slows down to a crawl
Posted by: GGD
Date: January 10, 2018 09:22PM
What are you using for a speed test? You might try using Comcast's test

[speedtest.comcast.net]

That will at least tell you if your speed from your modem to Comcast is OK. Could be that there are other slowdowns between Comcast and wherever the speedtest you're using is hosted.
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Re: Internet connection slows down to a crawl
Posted by: Filliam H. Muffman
Date: January 10, 2018 09:37PM
There is a chance the cable wire is bad going into your house. You ought to be able to look up a page after logging in to the modem that shows something like the signal level and/or noise.



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Re: Internet connection slows down to a crawl
Posted by: space-time
Date: January 10, 2018 10:00PM
It's been fine after I rebooted the modem a second time.
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Re: Internet connection slows down to a crawl
Posted by: ArtP
Date: January 11, 2018 10:54AM
I just had some connection issues too - working ok for the moment
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Re: Internet connection slows down to a crawl
Posted by: NewtonMP2100
Date: January 11, 2018 12:34PM
....is it a pub....crawl.....???



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Re: Internet connection slows down to a crawl
Posted by: pdq
Date: January 11, 2018 02:49PM
Every time I use the downstairs treadmill, I have to reboot my Centurylink modem...
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Re: Internet connection slows down to a crawl
Posted by: Winston
Date: January 11, 2018 07:47PM
Quote
pdq
Every time I use the downstairs treadmill, I have to reboot my Centurylink modem...

We got a commercial-grade treadmill used from a fitness center. It needed a 20 amp circuit, so we had to get an electrician to set up a special jack for it. (Devices which require 20 amps have one of the flat blades on the plug turned horizontal, so they can't go into a normal 15 amp electric outlet.)

If your treadmill is on the same circuit as the modem it may be pulling enough juice to lower the voltage, and the modem may be freaking out at this. Can you put the modem on a different circuit breaker? Or better, put it on a UPS.


Good luck.

- Winston



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