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Is TaxAct deliberately trying to make their site difficult to use?
Posted by: RAMd®d
Date: April 14, 2019 04:25PM
Last year, TA was a snap.

This year, the site has me running around in circles asking for information I don't have, and not asking for the typical stuff.

I may end up filing late, but as I'm owed money, I won't sweat it. But I'd like to file today or tomorrow if possible.

Non-itemized, I hate the idea of spending $30-40 for Single, yada dada.

TA was normally free, and a fee for State, and eFile.

Oy.




When a good man is hurt,
all who would be called good
must suffer with him.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men
except by believing all possible evil
of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

Perfection is the enemy of progress. -Winston Churchill

-An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

Mister, that's a ten-gallon hat on a twenty-gallon head.

I *love* Sigs. It's Glocks I hate.
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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: ka jowct
Date: April 14, 2019 05:03PM
It’s just you.



My life goes smoothly and in regular intervals
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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: Sarcany
Date: April 14, 2019 05:39PM
I've heard similar complaints about the free online Turbo Tax option.

Now that Congress has promised to make it unlawful for the IRS to offer free online tax prep, the commercial tax-prep companies are even more brazen in their attempts to divert you from their free products to the paid versions.



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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: freeradical
Date: April 14, 2019 06:05PM
I started my tax return a few days ago with TaxAct, and I don't like it this year. Too question focused, and I think It's missing things.

I don't even know why I have to file a return. The governments already have all my financial data for the last year. Why can't they do the return, have me look it over after they're done, and then I approve/disapprove of their results?

This is probably true for most people. Only people with more complicated situations such as a business owner should have to actually do the documents them self.
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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: wurm
Date: April 14, 2019 06:27PM
FWIW, my single adult daughter used TaxAct again this year because she had in the past. It cost her around $40 for Fed and state. I used FreeTaxUSA (as I have for the past few years) and it cost me $17.95 total for Fed (free) and state. And I found FreeTaxUSA to be easier.
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<whew>
Posted by: RAMd®d
Date: April 14, 2019 06:38PM
Well, TA's interface could be a little more specific in what to do.

It does try to upsell a bunch.

I muddled through it finally, and there's a 2018 i5 mini in my future. I may spring for the 256G SSD.

The rest goes in a sock under my mattress, waiting for a new Apple monitor.

Or also ran, I'm not sure.




When a good man is hurt,
all who would be called good
must suffer with him.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men
except by believing all possible evil
of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

Perfection is the enemy of progress. -Winston Churchill

-An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

Mister, that's a ten-gallon hat on a twenty-gallon head.

I *love* Sigs. It's Glocks I hate.
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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: space-time
Date: April 14, 2019 07:29PM
$470 tax prep for me this year.
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Re: Is TaxAct deliberately trying to make their site difficult to use?
Posted by: Sarcany
Date: April 23, 2019 01:01PM
Late follow-up... Story on (legal 'cause they own Congress) tax prep website scams:
[www.propublica.org]



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