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calling a support line question.
Posted by: Racer X
Date: January 14, 2020 05:04AM
Poll
rude to ask for a native language speaker?
Only registered users are allowed to vote for this poll.
22 votes were received.
No, why should everyone's time be wasted. 11
 
50%
yes 4
 
18%
it doesn't matter, they just want you to go away anyway. 7
 
32%



Is it rude or unreasonable to ask for a native English speaker so my time, and theirs, isn't wasted? (Or your native language)
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Re: calling a support line question.
Posted by: Bernie
Date: January 14, 2020 06:59AM
Yes it is rude.

Rude for the company to subject you to it.

Rude for you to ask for someone you understand.

I am hit and miss on this one. Sometimes I do and sometimes I don't.

I see this getting better than it was.

Cubicle noise in background with lots of other people talking is another pet peve.




Staunton, Virginia
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Re: calling a support line question.
Posted by: sekker
Date: January 14, 2020 07:11AM
I wouldn’t ask upfront but I’d not be shy to ask for a different person if I cannot understand. I’m losing my hearing a bit, so I just apologize - tends to work out if I’m polite.



Edited 1 time(s). Last edit at 01/14/2020 07:11AM by sekker.
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Re: calling a support line question.
Posted by: cbelt3
Date: January 14, 2020 07:43AM
well you can always use mil-speak...

Hotel Echo Lima Poppa !
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Re: calling a support line question.
Posted by: DeusxMac
Date: January 14, 2020 08:26AM
This assumes that there IS a native speaker of your language onsite, which experience indicates is NEVER the case.
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Re: calling a support line question.
Posted by: NewtonMP2100
Date: January 14, 2020 09:52AM
....is this athletic supporter line....????



_____________________________________

I reject your reality and substitute my own!
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Re: calling a support line question.
Posted by: Blankity Blank
Date: January 14, 2020 10:42AM
As with most things, given the proper circumstances, it’s fine, and obviously needs to be done respectfully.

If you’re just freaking out over someone having a foreign accent, when actual communications are going fine, adjust your attitude to that of an adult. It’s a big world, different does not automatically equal bad.

If there’s a genuine roadblock going on, sure ask to speak to someone else, just don’t be condescending or insulting when you do. Not something hard to do.
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Re: calling a support line question.
Posted by: rz
Date: January 14, 2020 12:03PM
I've had to do it in the past. I believe she was Indian, which I don't usually have a problem with, but her accent was so thick, I couldn't understand most of what she was saying. I asked a couple of times for someone else, and she basically ignored me and kept talking. I hung up and called back and got someone I could understand.

We used to have a secretary at work who was from somewhere in South America. I could understand her in person, but not on the phone. I found out later that she also had some kind of speech impediment that even native Spanish speakers (with whom there are many I work) couldn't understand her very well.
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Re: calling a support line question.
Posted by: jdc
Date: January 14, 2020 01:36PM
Ive hung up and called back many times.

I also often push the button for Spanish -- they are always bilingual. Prefer women vs men too.



----


Edited 999 time(s). Last edit at 12:08PM by jdc.
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Re: calling a support line question.
Posted by: Rick-o
Date: January 14, 2020 01:47PM
> Cubicle noise in background with lots of other people talking is another pet peve.

I literally JUST went through this a few minutes ago! The rep luckily had a strong voice/mic and got the issue resolved, but MAN, what a lot of racket going on in the background! smiley-shocked003



Mr. Lahey: A lot of people, don’t know how to drink. They drink against the grain of the liquor. And when you drink against the grain of the liquor? You lose.

Randy: What the @#$%& are you talking about?
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Re: calling a support line question.
Posted by: C(-)ris
Date: January 14, 2020 06:37PM
I will always select Chat over a phone call for support calls. This way you can always understand them, and you have it in writing what they said.



C(-)ris
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Re: calling a support line question.
Posted by: freeradical
Date: January 14, 2020 11:56PM
Quote
jdc
I also often push the button for Spanish -- they are always bilingual.


That's a pretty good idea.
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Re: calling a support line question.
Posted by: space-time
Date: January 16, 2020 07:31AM
pressing #2 for Spanish is an old trick, but the advantage is to save time and go into a shorter queue, not to get a native English speaker.
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