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Anyone use Instacart or similar?
Posted by: deckeda
Date: April 10, 2020 10:19AM
They've had a 300% increase in usage over the last few weeks. For some reason people are staying home.

This story tracks one worker's day. [www.washingtonpost.com]

It shows a $20/hr earned rate in one delivery example. All things considered it sounds like OK money I guess, except for the risks involved.

.........

I'm remembering the Webvan days, and how that was just gonna sweep through the retail grocery economy. The piece that went missing was where grocery stores never took the hint to incorporate a version of that internal, which remains odd.

If I buy the same box of cereal every month and/or want to see what alternative might exist on a website, why the EFF should I ever "need" (as a practical matter) to show up in person to buy that?? What possible benefit to me is there, beyond securing my own unwillingness to shop differently?

And while I'm ranting here, why did Amazon want us to buy "grocery store items" on subscription, apart from their own misunderstanding of when people make fluctuating grocery decisions unlike my cereal box example?
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Re: Anyone use Instacart or similar?
Posted by: davemchine
Date: April 10, 2020 11:09AM
I think Instacart is a great way to buy things locally from stores I would otherwise avoid. It's also very fast especially compared to Amazon and their current delays. Just last night I needed something that normally I would have ordered on Amazon but I ordered via Instacart because they can have it here tomorrow.
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Re: Anyone use Instacart or similar?
Posted by: space-time
Date: April 10, 2020 11:14AM
we just got an Instacart delivery from Costco this morning, about $500 total, including tip. To be honest, I think I would have paid no more than $400 if I were to shop in person. But I do not want to even try, so I am glad to pay higher prices and tip.
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Re: Anyone use Instacart or similar?
Posted by: C(-)ris
Date: April 10, 2020 11:17AM
I used EatStreet for the first time last week. They had free delivery and a $5 off coupon that made it cheaper than calling up the place and ordering for curbside to go. I gave the $5 as an extra tip for the delivery driver, hopefully it helped him out. The restaurant is less than a mile from my place so it should have been a quick and easy job. I had them leave it on the back porch.



C(-)ris
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Re: Anyone use Instacart or similar?
Posted by: Ombligo
Date: April 10, 2020 11:40AM
Instacart is only as good as the person filling the order. They had to ramp up when the deluge hit them and some of the new hires are not the greatest. Stores are getting complaints about messed up orders, late deliveries to wrong addresses. Shoppers don't understand that Instacart is not just a store's delivery operation - it is a completely independent company that goes into a marketing agreement with retailers. There is not much the stores can do when a mistake happens as Instacart is just another shopper to them. Complaints need to go to Instacart, which is so overwhelmed that it is not always responding. Still, customers are blaming the stores for those mistakes. Retailers may not continue the service if it casts them in a bad light. Other retailers may decide it can be lucrative to do their own delivery service and cut out the middle man.

Instacart is a great idea but it has been hit with ramping up before it is ready too. If it survives, it will be a strong company with a solid future, but that survival is not assured.



“No persons are more frequently wrong, than those who will not admit they are wrong.”
-- François de La Rochefoucauld
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Re: Anyone use Instacart or similar?
Posted by: Buck
Date: April 10, 2020 11:42AM
No. We prefer to go out and pick it up.
But we don't eat out much anyway. We're both aspiring chefs. I can't wait to host a BBQ now that the weather finally hit 60 degrees. Hopefully by Memorial Day, May 25. Lots of room for the 6 feet rule.
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Re: Anyone use Instacart or similar?
Posted by: NewtonMP2100
Date: April 10, 2020 11:43AM
.....was surprised that neighbor is consistently getting FreshDirect deliveries.....tried it once but found prices to be way too high........



_____________________________________

I reject your reality and substitute my own!
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Re: Anyone use Instacart or similar?
Posted by: d4
Date: April 10, 2020 11:46AM
I've used it twice. Prices are higher than in-store. Otherwise pretty happy with it.



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Re: Anyone use Instacart or similar?
Posted by: graylocks
Date: April 10, 2020 12:21PM
read a really disturbing story about some people using Instacart. Evidently you can enter a tip when you place the order and shoppers are incentivized to chose your delivery over others tipping less. So a shopper gladly takes on an order with a $50 tip and much to their dismay after the delivery the customer changes the tip to $0. I can’t believe people are actually that cruel and underhanded. Instacart does nothing to protect their workers in those cases.



"Success isn't about how much money you make. It is about the difference you make in people's lives."--Michelle Obama
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Re: Anyone use Instacart or similar?
Posted by: RgrF
Date: April 10, 2020 12:50PM
We stopped leaving tips on plastic when some restaurants started monetizing tips meant for wait staff. So we let the house eat the AMEX charges for the plastic and leave cash for the help.
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Re: Anyone use Instacart or similar?
Posted by: d4
Date: April 10, 2020 02:26PM
Quote
graylocks
Evidently you can enter a tip when you place the order and shoppers are incentivized to chose your delivery over others tipping less. So a shopper gladly takes on an order with a $50 tip and much to their dismay after the delivery the customer changes the tip to $0. I can’t believe people are actually that cruel and underhanded. Instacart does nothing to protect their workers in those cases.

"In March, Instacart told the tech site that the number of users who lower their tips is extremely small: Only 0.5 percent of orders result in lowered tips. And in general, tips have reportedly increased since the pandemic hit the U.S."

"When you place an order through a service like Instacart, you’re asked to put in how much you plan to tip as an incentive for shoppers to take it."

Which might explain my latest Costco order being delayed 6 times throughout the day past my delivery time slot. I "only" tipped the suggested amount. Maybe the other orders that cut ahead of me were larger and so the tip was larger. Or they tacked on more tip money. I had no idea shoppers see the tip before taking on the order. Interesting.







Edited 1 time(s). Last edit at 04/10/2020 02:32PM by d4.
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Re: Anyone use Instacart or similar?
Posted by: NewtonMP2100
Date: April 10, 2020 02:26PM
.....local news had this story just this morning.....not very nice thing to do.....



_____________________________________

I reject your reality and substitute my own!
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Re: Anyone use Instacart or similar?
Posted by: graylocks
Date: April 10, 2020 02:46PM
People are luring Instacart shoppers with big tips -- and then changing them to zero



"Success isn't about how much money you make. It is about the difference you make in people's lives."--Michelle Obama
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Re: Anyone use Instacart or similar?
Posted by: deckeda
Date: April 10, 2020 02:52PM
Quote
d4
... I had no idea shoppers see the tip before taking on the order. Interesting.

And crappy. Delivery is not like being part of a waitstaff, where some personality and attentiveness go a long way.

Looks like their system negatively impacts customers as well as underpayment to who they employ.
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Re: Anyone use Instacart or similar?
Posted by: wurm
Date: April 10, 2020 03:22PM
And then there's this (I know it's USA Today, but it was also a story on this morning's news).

Customers accuse Instacart shoppers of stealing their groceries
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Re: Anyone use Instacart or similar?
Posted by: Robert M
Date: April 10, 2020 04:27PM
D4,

We use FreshDirect, Peapod and Primenow even when the prices are higher. They aren't so much higher that the cost outweighs the sheer convenience of having the goods delivered. My schedule doesn't allow me to hit the supermarket for a big haul of groceries. That and it's a pain to lug them all from my car to my apartment on the 3rd floor of my building. That's under normal circumstances. These days, I avoid stores at all costs. All the safety precautions put in place by a store are useless when @#$%& undermine them.

Robert
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Re: Anyone use Instacart or similar?
Posted by: vicrock
Date: April 10, 2020 05:03PM
For heaven's sake, tip BIG. These delivery people are enabling you to stay safe. If you can afford to have someone do your shopping and deliver it to you, you can afford a decent tip.

I have a friend doing this, as she is an accountant, and most of her clients are closed under "stay at home" she posts stories of the good, bad and ugly deliveries. People buying luxury foods - prime steaks, expensive wines and tipping $3 on a $300 order!
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