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PSA: You can cancel/renew XM by chat now...
Posted by: Will Collier
Date: April 19, 2020 09:55AM
I guess they can't run call centers during a lockdown, because now you can log into your account on the website, push through a few "Yes, really" screens to go on a chat and threaten to cancel to get the $5/month discounted deal. And if you ask they will extend that price to a full year. Previously you had to dig your way through a phone tree before getting to a retention rep.



Edited 1 time(s). Last edit at 04/19/2020 09:56AM by Will Collier.
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Re: PSA: You can cancel/renew XM by chat now...
Posted by: rgG
Date: April 19, 2020 10:06AM
Thanks for the info. Good to know. Maybe I will take them up on their offer, after I start really driving again.





Roswell, GA (Atlanta suburb)
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Re: PSA: You can cancel/renew XM by chat now...
Posted by: Will Collier
Date: April 19, 2020 10:12AM
Also worth noting their streaming service is free right now, runs through the middle of May.
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Re: PSA: You can cancel/renew XM by chat now...
Posted by: DavidS
Date: April 19, 2020 06:16PM
We have three cars with SiriusXM. I called last week after seeing the ad for 12-months @ $5/month on their website. Could not complete it online, but able to do it over the phone easily enough.
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