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Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: clay
Date: July 27, 2020 07:52AM
The interface of ATV+ opens up when I click on a show in the newest Safari/Firefox in the newest Mojave, but then I get a "play" icon that is crossed out and it won't play. Seems to work just fine on a Catalina machine in the ATV+ app, and also on iOS 13.

Is this just another push to get me to update my main computer to 10.15? Can't seem to find a clear answer on Apple's website, but I'm sure its there somewhere...
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: Robert M
Date: July 27, 2020 09:23AM
Clay,

You have to use the Apple TV app and Catalina is required for it. Found it on this link:

[support.apple.com]

Robert
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: clay
Date: July 27, 2020 09:25AM
thanks for that.

It's unfortunate. I guess they'll get me one way or another (to upgrade to Catalina).
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: heap1
Date: July 27, 2020 10:32AM
Apple TV+ is a paid subscription service, like Netflix. It works fine through a web browser on Mojave. If you don't have a subscription I doubt it would work on Catalina either. There are a lot of free trials going around you can sign up for. I got a 1 year free subscription when I bought my new iPhone recently. I think there are also free promos of 1 to 3 months that just require an Apple ID.



Edited 1 time(s). Last edit at 07/27/2020 10:33AM by heap1.
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: clay
Date: July 27, 2020 10:39AM
Quote
heap1
Apple TV+ is a paid subscription service, like Netflix. It works fine through a web browser on Mojave. If you don't have a subscription I doubt it would work on Catalina either. There are a lot of free trials going around you can sign up for. I got a 1 year free subscription when I bought my new iPhone recently. I think there are also free promos of 1 to 3 months that just require an Apple ID.

Ok, well after reading this, I went back into Safari on Mojave and tried again, and it is now working. When I first signed up on Saturday evening, I was getting a "broken" play icon/triangle on the same browser in the same computer. perhaps there was some sort of lag in it actually registering that I had an active account and allowing me to play the content.

It appears to be working now. Thanks, all!
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: Robert M
Date: July 27, 2020 11:13AM
Heap1,

I have a subscription, logged in and it didn't work in Safari under Mojave.

Robert
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: heap1
Date: July 27, 2020 01:20PM
There is something wrong, it works fine for me on Firefox. If you keep having problems you should call Apple Support.
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: Rolando
Date: July 27, 2020 02:59PM
Just signed in on myMacBook, Mojave. Playing in the background...



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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: datbeme
Date: July 27, 2020 11:24PM
I've only used it on the Apple TV 4K box, but I just tried in El Capitan. Got the broken play triangle in Safari. Worked fine in Chrome.
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Re: Is Apple TV+ (the streaming service) only available on Catalina? Can't get it to work on Mojave
Posted by: Forrest
Date: July 29, 2020 08:24AM
FYI AppleTV+ works on the old AppleTV 3 box.
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