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Epson Perfection 4870 Photo Troubleshoot with image
Posted by: chopper
Date: August 03, 2020 03:42PM
I'm using my old Epson to scan some slides.

I scanned one set successfully.

The bed was dirty so I lifted off the top scanner and cleaned both the top scanner and the bed.

Now it won't scan. It did this once before probably 10 years ago but I can't remember the solution.

Reinstalled the software. No joy.

Scanner is unlocked. Tried a second cable. No joy. The top scanner is not moving. If I set it to flatbed it works fine. As a flat bed scanner.

Any suggestions welcome.

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Re: Epson Perfection 4870 Photo Troubleshoot with image
Posted by: Ammo
Date: August 03, 2020 08:22PM
Sorry I can’t help, but I’m curious to know if you are using an Epson driver. My Epson Perfection 4490 driver hasn’t been updated for a while and I’m reluctant to buy a 3rd Party app since I don’t do a lot of scanning anymore.



Where is there dignity unless there is also honesty? - Cicero

Be kind, for everyone you meet is fighting a battle you know nothing about. —Wendy Mass
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Re: Epson Perfection 4870 Photo Troubleshoot with image
Posted by: space-time
Date: August 03, 2020 09:19PM
I am not familiar with that model, but when you say The bed was dirty so I lifted off the top scanner and cleaned both the top scanner and the bed to me is sounds like something didn't get closed/seated right and the scanner is not moving. Try cleaning it again and make sure everything is put back properly? good luck



Edited 1 time(s). Last edit at 08/03/2020 09:19PM by space-time.
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Re: Epson Perfection 4870 Photo Troubleshoot with image
Posted by: vision63
Date: August 03, 2020 10:24PM
Quote
Ammo
Sorry I can’t help, but I’m curious to know if you are using an Epson driver. My Epson Perfection 4490 driver hasn’t been updated for a while and I’m reluctant to buy a 3rd Party app since I don’t do a lot of scanning anymore.

Go to Epson and update the drivers, restart everything and try Apple's Image Capture App.
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