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More dead iPods - recent updater to blame?
Posted by: MacManMaz
Date: February 07, 2006 11:42AM
It would appear that there is a serious and growing problem with 3rd and 4th generation clickwheel iPods that may be due or at least made worse by the 2006-01-10 updater!

I have a 20g clickwheel iPod purchased for Xmas 2004. About 2 weeks after the warranty expired, it started skipping tracks. I did all the routine troubleshooting including restoring it with the latest iPod updater. The problems continued and when the new updater was released on Jan. 10th I waited a week and applied the update. Soon after the iPod stopped working completely and will not be recognized by any computer and repeatedly keeps resetting itself while the hard drive makes a terrible clicking and whirring noise. The display finally shows the sad iPod face and a folder with an exclamation point (hard drive problems).

In the past month more and more reports of the very same problem have been reported in the Apple support discussions and other forums and some blogs. It appears that there is a definite hardware/software problem that has to do with the hard drives. A phone conversation with an Apple tech support specialist confirmed the problem and he said that he personally had "a lot" of similar reports and that Apple is "looking at it".

If you have a clickwheel iPod, I would recommend that you do not use the 2006-01-10 update and if you are having trouble with it of any kind, call Apple Support at 1-800-275-2273
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Re: More dead iPods - recent updater to blame?
Posted by: BigGuynRusty
Date: February 07, 2006 11:43AM
Link please, to all these reports?

BGnR
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Re: More dead iPods - recent updater to blame?
Posted by: MacManMaz
Date: February 07, 2006 12:05PM
Many new posts of similiar problems:

[discussions.apple.com]

Posts dating to last month - 35 so far in this thread:

[discussions.apple.com]

A blog with lots of people replacing the hard drive for the same reason I found with a google search:

[www.notpopular.com]


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Re: More dead iPods - recent updater to blame?
Posted by: RAMd®d
Date: February 07, 2006 12:32PM
I used that updater and it seems to have fixed a problem where my 60G photo would need a Select+Menu Reset when removed from it's Dock.

This is not to refute others' experiences, just an FYI.






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Re: More dead iPods - recent updater to blame?
Posted by: blusubaru
Date: February 07, 2006 12:36PM
I just tried to repair a 30gb Photo experiencing the same exact problem you've described. Decided that selling it "as-is" will be the quickest fix. It's still worth $90-140 on eBay broken.
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Re: More dead iPods - recent updater to blame?
Posted by: SteveJobs
Date: February 07, 2006 01:26PM
I did not think the 3rd generations were also referred to as click wheels. Were they?
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Re: More dead iPods - recent updater to blame?
Posted by: photomaz
Date: February 07, 2006 01:28PM
I just know about my clickwheel, I see that others have posted problems with 3rd gen pods. I didn't mean to imply that they are clickwheel models.
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Re: More dead iPods - recent updater to blame?
Posted by: SteveJobs
Date: February 07, 2006 01:35PM
I personally think all iPods should be treated as disposable. they are not built well enough to stand the test of time.
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Re: More dead iPods - recent updater to blame?
Posted by: SteveO
Date: February 07, 2006 08:43PM
Thanks for the heads-up!
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