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Apple deleted my post about iPhone 5s wifi reception issues
Posted by: reezekeys
Date: October 15, 2013 11:46AM
"We understand the desire to share experiences in your topic, 'Anyone upgrading from iPhone 4 to 5s notice poorer wifi reception? ,' but because these posts are not allowed on our forums, we have removed it."

Interesting. IMO my post was critical in tone but not angry, this is what I wrote:

I had a 4 for three years and just got the 5s. Before I start the troubleshooting process I think it would be helpful to know if this is a widespread or isolated issue. I can say without a doubt that my iPhone 4 had much better wifi reception. I've done some searching and found quite a few complaints regarding wifi reception when the iPhone 5 came out – but nothing regarding the 5s. This points to the possibility that the wifi reception is a fundamental design issue of the phone hardware and that the 4's were just plainly superior. I would rather not go on a protracted fishing expedition. If that's the truth then so be it. I am quite dissapointed though; while I don't expect every single feature of a phone to improve with each generation, simply keeping the same level of performance should be a basic design goal.

Apple's deleting my post has actually made me think that perhaps there is some truth to my speculation about the hardware! I'm a little puzzled about their action as I remember seeing lots of threads about all kinds of other issues with users bitterly complaining, threatening class-action lawsuits, etc.

Anyway, other than the wifi reception issue I love the phone! The camera is much improved (and the one on the 4 wasn't too bad), the slo-mo video is cool (my daughter just started competing with the track team, she loves the slo-mo of her racing), and I'm getting my first taste of Siri. Apps that rely on processing juice like Google Maps redraw screens much faster, etc. Migrating from my old iPhone was much easier and faster than I anticipated – hardly a glitch (and the glitches involved 3rd-party apps that didn't save some data in the regular iTunes backup).

A buddy of mine gave me his old router and a repeater so I'm going to set those up and hope they help my wifi issues. And I'm still hoping those issues are software-related and addressed with an iOS update somewhere down the line.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: C(-)ris
Date: October 15, 2013 11:52AM
Instead of speculating with no hard evidence why don't you take it into an Apple Store and have them test the WiFi or swap it out for another phone. Right now you just sound like someone complaining without doing any troubleshooting.



C(-)ris
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: reezekeys
Date: October 15, 2013 12:44PM
The purpose of my post in the Apple forum was clearly stated in the second sentence: "Before I start the troubleshooting process I think it would be helpful to know if this is a widespread or isolated issue." The iPhone 5s is a brand-new device and past history has shown that newly-released devices sometimes manifest unwanted issues related to their design or manufacture. IMO a user forum with a large number of people having experience with the same hardware is the perfect place to confirm or repudiate those concerns.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: lost in space
Date: October 15, 2013 12:53PM
Problem I've found with having Wi-Fi tested at an Apple store is that it's very good reception there and is best-case. WF issues don't show up as much.

The problem probably is real and Apple doesn't seem to want too many people to see such posts, which could number in the thousands if they didn't delete most of them.

I ran into the same thing when I bought an early G5 iMac. There were lots of documented problems, lots of posts, and lots of deletions, a half dozen of mine alone, like yours with no angry vindictives, just statements of real problems. Good luck.







Edited 1 time(s). Last edit at 10/15/2013 12:53PM by lost in space.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: reezekeys
Date: October 15, 2013 02:53PM
Thanks Lost IS! Yes I wouldn't expect Apple to admit any fault here. Sorry to hear of your experiences.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: C(-)ris
Date: October 15, 2013 03:08PM
Quote
reezekeys
The purpose of my post in the Apple forum was clearly stated in the second sentence: "Before I start the troubleshooting process I think it would be helpful to know if this is a widespread or isolated issue." The iPhone 5s is a brand-new device and past history has shown that newly-released devices sometimes manifest unwanted issues related to their design or manufacture. IMO a user forum with a large number of people having experience with the same hardware is the perfect place to confirm or repudiate those concerns.

You went to the last step first. That is why they deleted it.

The following is what happens on internet message boards when you post a vague problem:

Question: My WiFi doesn't work, is anyone else having this problem.

User1: Mine too!
User2: Yep it is horrible.
User3: Mine doesn't work either.
User4: Down for me....
User5: I get booted off right away and can't keep a connection.

The group conclusion would be that there is a systematic widespread problem with the iPhone 5s and Apple sucks.

The reality could be that:
User 1: Is using public Wifi at Starbucks and it is overloaded.
User 2: Has an old Wireless B router that is on the fritz
User 3: Doesn't have good reception on the Wireless N 5ghz band that the 5s uses but the 4 does not.
User4: Felt all alone and wanted to join the club.
User 5: Is downloading too much Porn and has been banned from the public WiFi.

Now everyone is using their time and effort blaming Apple instead of fixing their actual problems.

If you actually want to fix your problem:
1. Take the phone to an Apple Store and see if it works on their Wifi, check outside the store and compare to the signal strength of other phones.
2. Download an App that tracks signal strength on both phones and compare. Also record which wireless band each phone is using and which channel.
3. Do speed tests and make sure that it isn't just the bars showing different between the phones. Apple has changed the reporting of signal strength in the past. 3 bars on one phone may not be any different than 2 bars on another.
4. If the 5s consistently is worse, get it swapped out for a different one.
5. Stop comparing the 5s to the 4. Compare to other WiFi devices, is it similar in strength?
6. Still no resolution? Post all those previous data points you have on a forum and ask if someone is having similar problems.



C(-)ris
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: vision63
Date: October 15, 2013 03:16PM
You put your left foot in, you put your left foot out, you put your left foot in and you shake it all about.

Just tell them to swap it out for one that works properly because clearly it isn't working properly.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: silvarios
Date: October 15, 2013 04:17PM
I disagree with C(-)ris, Apple is known to delete posts that are not controversial in the least.

To be fair, there was at least some testing done. Same location, different device, suddenly WiFi doesn't work. Seemingly the only afflicted device is the iPhone. Had the post not been pulled, other people on the thread could have chimed in to offer suggestions.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: JoeH
Date: October 15, 2013 05:22PM
As a moderator on another forum, sorry, in the language and format used in the post as given here I would have either severely edited or deleted the post too. You jumped straight to speculation on cause with no testing or troubleshooting first. Remember also - their forum their rules.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: decay
Date: October 15, 2013 05:43PM
Whether or not the last step was taken first, Apple should NOT be deleting posts.

It makes them look like they are covering something up.



---
I buy records. Getting rid of some? Let me know.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: Speedy
Date: October 15, 2013 06:51PM
My 5 has poorer WiFi reception than my 4. No need to have someone at the Apple Store check it, I can do that and I have using multiple networks where my 4 would get a signal and my 5 wouldn't when used at the same distance. No case on the 5, a cheap plastic case on the 4.



Saint Cloud, Minnesota, where the weather is wonderful even when it isn't.



Edited 1 time(s). Last edit at 10/15/2013 06:53PM by Speedy.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: Speedy
Date: October 15, 2013 06:56PM
Apple is becoming evil.

Quote
reezekeys
"We understand the desire to share experiences in your topic, 'Anyone upgrading from iPhone 4 to 5s notice poorer wifi reception? ,' but because these posts are not allowed on our forums, we have removed it."

Interesting. IMO my post was critical in tone but not angry,



Saint Cloud, Minnesota, where the weather is wonderful even when it isn't.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: reezekeys
Date: October 15, 2013 07:02PM
Quote
C(-)ris
You went to the last step first. That is why they deleted it.

The following is what happens on internet message boards when you post a vague problem:

Question: My WiFi doesn't work, is anyone else having this problem.

User1: Mine too!
User2: Yep it is horrible.
User3: Mine doesn't work either.
User4: Down for me....
User5: I get booted off right away and can't keep a connection.

The group conclusion would be that there is a systematic widespread problem with the iPhone 5s and Apple sucks.

I do see - somewhat - your point but I would argue that it's not exactly a "vague" problem. I am talking about my experience using my new iPhone in exactly same way I used my old iPhone. Same wifi networks, same distances from base stations, same everything except the phone. I had my old iPhone for three years. I kept it by my bedside and when I woke up I would check the weather and download a podcast to listen to on my car ride to my daughter's school. Now my iPhone 5 does not see my network unless I raise it a few feet above my head. I can initiate downloading the podcast but instead of the 4 to 8 minutes it took with my iPhone 4, the download meter says an hour and a half to download the same podcast. Of course I never continue with that, but the download usually fails anyway.

Quote
C(-)ris
The reality could be that:
User 1: Is using public Wifi at Starbucks and it is overloaded.
User 2: Has an old Wireless B router that is on the fritz
User 3: Doesn't have good reception on the Wireless N 5ghz band that the 5s uses but the 4 does not.
User4: Felt all alone and wanted to join the club.
User 5: Is downloading too much Porn and has been banned from the public WiFi.

Now everyone is using their time and effort blaming Apple instead of fixing their actual problems.

Actually the reality I see in many of these threads is that, yes, you will see some anger displayed but there are also many users posting with tips, clues, and other helpful advice. That's what a community of users do and that's why I posted there!

Quote
C(-)ris
If you actually want to fix your problem:
1. Take the phone to an Apple Store and see if it works on their Wifi, check outside the store and compare to the signal strength of other phones.

It works on all wifi, it's a matter of reception strength when the signal is not optimal. And why does it matter how it compares to other phones (unless you're talking about other iPhone 5s)?

Quote
C(-)ris
2. Download an App that tracks signal strength on both phones and compare. Also record which wireless band each phone is using and which channel.

I don't have my iPhone 4 anymore – I traded it in at the Apple store where I got my 5s. Where can you set which wireless band an iPhone listens to? I thought that was out of the user's control.

Quote
C(-)ris
3. Do speed tests and make sure that it isn't just the bars showing different between the phones. Apple has changed the reporting of signal strength in the past. 3 bars on one phone may not be any different than 2 bars on another.

It's definitely not just the reporting of signal strength. I wouldn't be spending this much time on internet forums if it wasn't the actual performance of the phone that was at issue!

Quote
C(-)ris
4. If the 5s consistently is worse, get it swapped out for a different one.
5. Stop comparing the 5s to the 4. Compare to other WiFi devices, is it similar in strength?
6. Still no resolution? Post all those previous data points you have on a forum and ask if someone is having similar problems.

I'm not sure what you mean exactly by #5 above. Significantly worse wifi reception on a flagship product compared to the same flagship product from 3 years ago shouldn't matter? As I said, I simply felt that starting the troubleshooting process by inquiring as to whether others were experiencing the same issues would be helpful. If nobody replies, then I know it's just my phone – case solved! I am certainly not calling for any Apple bashing. Except for this one issue, I love the phone!
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: space-time
Date: October 15, 2013 07:35PM
Quote
Speedy
My 5 has poorer WiFi reception than my 4. No need to have someone at the Apple Store check it, I can do that and I have using multiple networks where my 4 would get a signal and my 5 wouldn't when used at the same distance. No case on the 5, a cheap plastic case on the 4.

our iPhone 5 (two of them) have similar reception as our 2011 MBPs. we have an Apple Airport Extreme 2009 model simultaneous dual band.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: ADent
Date: October 15, 2013 08:11PM
Quote
Speedy
Apple is becoming evil.

BS. They have been evil for a long time. Go back and look at the Mac IIvx pricing issue in 1992.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: silvarios
Date: October 15, 2013 09:22PM
Quote
ADent
Quote
Speedy
Apple is becoming evil.

BS. They have been evil for a long time. Go back and look at the Mac IIvx pricing issue in 1992.

Careful now, you'll probably get labeled a hater or something similarly spurious.


emoticon-animal-022
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: RAMd®d
Date: October 16, 2013 01:03AM
Ah, the ebay Maneuver.

Don't leave a positive, get blocked.

Well done!



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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: reezekeys
Date: November 04, 2013 09:52AM
Not sure if posting in this old thread will bring it back to the top or not, but I thought I should add a postscript. I took my 5S to an Apple Store, they checked it out and said all was hunky-dory. When I told the tech person my wifi reception was much worse than my old iPhone 4, she basically admitted that "that's the way it is." I'm not sure what to make of this, since she also said to me "I'm not really a computer person." Yes, this was a tech in an Apple Store. Can I get a big "WTF"???
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: silvarios
Date: November 04, 2013 11:42AM
You talked to an actual Apple "genius" or just a normal floor person? Either way, rather frustrating. I feel you.
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Re: Apple deleted my post about iPhone 5s wifi reception issues
Posted by: silvarios
Date: November 05, 2013 07:41AM
As far as the topic bubbling back up, it won't, but anyone who is subscribed to the thread will get an email alert. So some people will see updates to old threads.
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