apple policy re laptop battery replacement

[goodmanx]

i have a late 2013 13" macbook pro retina with applecare; i bought the machine new in november '14. cocobattery tells me that the current full charge capacity is 3386 mAh and that the design capacity is 6330 mAh; the cycle count is 542. a capacity loss of 46.5% in two years strikes me as excessive.

can someone please tell me apple's policy regarding battery replacement and whether it will help that i have applecare?

tia.

[jimbrady]

AppleCare covers batteries like Goodyear covers tires. There's a minimum expected mileage you should expect. Bring it in for service.

[Gareth]

Apple replaced my Air's battery under AppleCare in the third year. It was really screwed up. It lasted about 30 minutes.

[hal]

An Apple battery should have at least 70% original capacity at three years old. I'm pretty sure they would consider yours defective. You have applecare - you can call and get a definitive answer although letting us speculate is always fun.

[C(-)ris]

Not sure about currently, but traditional coverage on batteries for Apple has been 1 year and under 300 charge cycles.

[GGD]

MacBook Owners

Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. The one-year warranty includes replacement coverage for a defective battery. Apple offers a battery replacement service for all MacBook, MacBook Air, and MacBook Pro notebooks with built-in batteries.

http://www.apple.com/batteries/service-and-recycling/

See Footnote #1 on this AppleCare webpage:

Service coverage is available only for the Mac and its original included accessories for protection against (i) defects in materials or workmanship and (ii) batteries that retain less than 80 percent of their original capacity.

https://www.apple.com/support/products/mac.html

[decay]

they will run tests on it that will indicate the condition of the battery.

you may end up having it covered, but it also might fall under consumables.

Applecare may save you some money if they're feeling kind that day.

[Racer X]

The answer from Apple is the only answer that will be correct and true. Also, don't accept the first no. You can always escelate to Customer Relations.

[M A V I C]

It's been a few years, but I once brought a completely unusable battery in, still under extended Apple care, with about 120 charge cycles and Apple refused to do anything. Hopefully on the ones without removable batteries they do a better job.