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eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 04:28PM
OK. I bought an item last night and I was the only bidder (Item number: 260984229142). I got it for the opening bid of $99.99 plus $11.08 shipping. Today the seller says he made a mistake on the shipping costs and wants another $8. I say no because his listing states:

"WILL BE MAILED IN A FLAT RATE BOX WELL PACKED IN BUBBLE WRAP. BUT WILL HAVE TO BE INSURED WITH DEL COMFORMATION."

Am I misinterpreting this to mean that there will be an extra charge to the stated shipping costs? Nowhere has he stated that the extra is for insurance or del conf., in fact his email to me states:

"THE SHIPPING COST THAT E-BAY HAS IS WRONG I WILL SEND YOU THE TOTAL ON FRIDAY MORNING. THANKS FOR BIDDING."

(he likes to write in all caps)

I called eBay and they agree with me that my interpretation is correct: $11.08 shipping cost includes ins and del confirmation and he should have made it clear that this was an optional service if in fact that is what he's claiming. I know that if I were the seller I would not let this item (Noritake china) leave my possession with out insurance and I would have certainly included it in my shipping cost.

So, who is confused here me? the seller? eBay?



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: PizzaGod
Date: March 23, 2012 04:36PM
that was what you agreed to. He (seller) eats the $8
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 04:48PM
Quote
PizzaGod
that was what you agreed to. He (seller) eats the $8

"WELL I'M SORRY ALSO. I WILL NOT SHIP IT TO YOU FOR THE COST THAT E-BAY PUTS
ON IT. SO I WILL SEE WHAT I HAVE TO DO TO CANCEL THE AUCTION AND LET YOU
KNOW."

and...

"THE LAST LINE IN MY LISTING SAYS THEY HAVE TO HAVE INSURANCE AND
DEL.CONFIRMATION 99.9% OF THE BUYERS UNDERSTAND THEY HAVE TO PAY THIS. SO
IF YOU DO NOT PAY FOR IT YOU WILL NOT GET IT. WHEN I GET YOUR PAYMENT I
WILL KNOW WHAT YOU WANT. LOOK AT MY FEEDBACK I'M ABOUT THE NICEST SELLER
AND BUYED YOU WILL EVER MEET. BUT I'M NOT EATING THESE FEES."



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: mstudio
Date: March 23, 2012 05:03PM
WELL, I GUESS, sorry, I guess it all depends on how much you want the item. When putting an auction together, you have a few options for shipping costs. You can offer free shipping, flat rate shipping or have ebay figure it out by zip code. You have to input info in order for that to work. Did he do the flat rate? I think ebay adds the shipping costs into their final value because so many sellers abused the shipping costs in the past. Sounds like he wants to get around some of bay's fees.
If you really want the item, you can pay the extra few bucks and leave appropriate feedback. I'm not saying to neg him, but, buyers can neg a seller, a seller can not neg a buyer. As a seller (and buyer) I really don't think that is fair since there are so many crappy buyers out there.
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Re: eBay Buying Question
Posted by: silvarios
Date: March 23, 2012 05:14PM
WELL, I SUPPOSE HE WILL HAVE TO DEAL DIRECTLY WITH EBAY REGARDING HIS CONFUSING LISTING SINCE THEY ALREADY INFORMALLY AGREED WITH YOUR ASSESSMENT.

Writing in all caps is tiresome.
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Re: eBay Buying Question
Posted by: IronMac
Date: March 23, 2012 05:33PM
Quote
silvarios
Writing in all caps is tiresome.

My keyboard has something called an "caps lock" button...does your's?
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Re: eBay Buying Question
Posted by: IronMac
Date: March 23, 2012 05:33PM
Seller's mistake..he eats the cost.
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Re: eBay Buying Question
Posted by: TL
Date: March 23, 2012 05:42PM
You may want to point out this policy: [pages.ebay.com] which specifies "Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described. Tip: You should incorporate any insurance fees into an item's price or handling cost." Also from the same policy: "Be sure to specify shipping costs and related service charges in your listings. It's against our rules to provide unclear or misleading shipping information or to charge unreasonable fees for shipping and related services."
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Re: eBay Buying Question
Posted by: PizzaGod
Date: March 23, 2012 06:21PM
First off, he can go @#$%& himself (wonder if that word will show up?)

He's the nicest seller you'll run into? That matters why? Hitler was kind to his mother.

I'd write this one off, but depending on how much time you have to mess with him, I'd make him squirm.

Hell, tell him you'll pay for the extras-but he needs to cut the cost.

What a maroon!
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Re: eBay Buying Question
Posted by: samintx
Date: March 23, 2012 06:26PM
ebay should stand by you and tell the seller to send you the item for the 11.00 shipping or be banded from ebay forever.
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 06:45PM
Quote
samintx
ebay should stand by you and tell the seller to send you the item for the 11.00 shipping or be banded from ebay forever.

eBay has said I'm right but they also said that all they could do is make the seller charge me the $11.08 without any insurance. Now lets see...a box of fine china, upto 9 days Parcel Post shipping and no insurance... yeah....I'm not feeling this one coming out in my favor.

Note: In doing some digging into his feedback there seems to be another sale of this set that he sold for $1500. I'm guessing he's in trouble on the price because I was the only bidder at $99.99. Any bets on what the re-listed price will be???



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 06:50PM
Quote
silvarios
WELL, I SUPPOSE HE WILL HAVE TO DEAL DIRECTLY WITH EBAY REGARDING HIS CONFUSING LISTING SINCE THEY ALREADY INFORMALLY AGREED WITH YOUR ASSESSMENT.

Writing in all caps is tiresome.

Keep in mind that when you do write in all caps you should also include a few mispeellings and pour grammer CUZ YOU AIN'T FOOLIN NOBUDDY WIF THAT LINE ABOV! devil smiley



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 06:51PM
Quote
TL
You may want to point out this policy: [pages.ebay.com] which specifies "Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described. Tip: You should incorporate any insurance fees into an item's price or handling cost." Also from the same policy: "Be sure to specify shipping costs and related service charges in your listings. It's against our rules to provide unclear or misleading shipping information or to charge unreasonable fees for shipping and related services."

TL, thanks for the link. I quoted this to eBay and sent it to the seller but I guess I'm now on ignore. Oh well....



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: Grateful11
Date: March 23, 2012 07:22PM
Sounds like a Seller I'll add to our Blocked Bidder List. I despise Sellers that pull crap like that. Unless I'm
mistaken a Seller can't charge for insurance anymore, you can charge shipping and handling but not for
insurance. I realize he wasn't the buyer but I don't want jerks like that buying anything my wife.



Grateful11
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Re: eBay Buying Question
Posted by: TL
Date: March 23, 2012 07:26PM
If he refuses to sell for the listed price, be sure to report as a non-performing seller. If he sends you a cancel request, he's doing it in an attempt to recover his fees. Be sure to respond to any cancel request within 7 days, as if you do not it is considered silent consent.

If it were me in your shoes, I would hold the seller to the listing. IMO he's been selling long enough to know better and therefore be held accountable for his actions. If he refused to honor his listing, he'd be getting a non-performing seller alert on his record and a negative feedback, plus appropriate DSRs. Your call on how you choose to handle it.
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 23, 2012 08:26PM
Here's the latest after I sent him the link that TL posted above

"
LOOK YOU ARE ONE BIG PAIN. PAY WHAT YOU WANT AND SEE WHAT YOU GET. I HAVE
TRIED TO BE NICE TO YOU . BUT I CAN SEE ITS NOT GOING TO WORK.

-fignewt57


Nice huh..... this guys a winner.

edit: just spoke to ebay and filed a complaint against this guy. What I didn't like is they say he can still file a non paying bidder alert on me and I then have to work to get it removed. Hardly seems fair considering but hey, I guess that's just one of the reasons eBay is teh suck.



- Jack D.




New tasteless sig coming soon!



Edited 1 time(s). Last edit at 03/23/2012 08:28PM by Jack D..
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Re: eBay Buying Question
Posted by: Black
Date: March 23, 2012 08:27PM
Quote
TL
If he refuses to sell for the listed price, be sure to report as a non-performing seller.
Wouldn't Jack have to pay at the listed price first?
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Re: eBay Buying Question
Posted by: Grateful11
Date: March 23, 2012 08:42PM
This guy is a real piece of work al right. No wonder so many are turned off by eBay when you run into
someone like this it leaves a sour taste in your mouth.

My wife gets feedback like: "perfect in ever way highly recommend********" and "MAKING SMILES DAILY!!! ORDER HERE, THANKS SO MUCH!!!!!!!!!!!!!!"

She has a lot of repeat buyers. It sucks that a few bad apples tends to spoil the whole bunch.



Grateful11
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Re: eBay Buying Question
Posted by: Janit
Date: March 23, 2012 09:10PM
Quote
Jack D.
Here's the latest after I sent him the link that TL posted above

"
LOOK YOU ARE ONE BIG PAIN. PAY WHAT YOU WANT AND SEE WHAT YOU GET. I HAVE
TRIED TO BE NICE TO YOU . BUT I CAN SEE ITS NOT GOING TO WORK.

-fignewt57


Nice huh..... this guys a winner.

edit: just spoke to ebay and filed a complaint against this guy. What I didn't like is they say he can still file a non paying bidder alert on me and I then have to work to get it removed. Hardly seems fair considering but hey, I guess that's just one of the reasons eBay is teh suck.


This guy is shooting himself in the foot. If the item arrives broken, it's still his responsibility, whether he bought insurance or not, and you would be able to get a refund for Item Not As Described.
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Re: eBay Buying Question
Posted by: Gareth
Date: March 23, 2012 10:01PM
Quote
Janit
This guy is shooting himself in the foot. If the item arrives broken, it's still his responsibility, whether he bought insurance or not, and you would be able to get a refund for Item Not As Described.

I agree. If you're willing to put up with the hassle, then just pay the $11 shipping and have him ship it with no insurance. If he's smart, he'll pony up the insurance himself. If he's not and it arrives broken, just file a claim with eBay and you'll most likely get a refund from eBay.
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Re: eBay Buying Question
Posted by: DavidS
Date: March 23, 2012 11:47PM
If you decide to go through with this, make sure you have PayPal pull the funds from a credit card, not directly from your bank account. That gives you an extra level of protection if/when the china arrives broken.
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Re: eBay Buying Question
Posted by: Black
Date: March 24, 2012 02:29AM
Quote
Grateful11
This guy is a real piece of work al right. No wonder so many are turned off by eBay when you run into
someone like this it leaves a sour taste in your mouth.

My wife gets feedback like: "perfect in ever way highly recommend********" and "MAKING SMILES DAILY!!! ORDER HERE, THANKS SO MUCH!!!!!!!!!!!!!!"

She has a lot of repeat buyers. It sucks that a few bad apples tends to spoil the whole bunch.

This seller also has great reviews.
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Re: eBay Buying Question
Posted by: Buzz
Date: March 24, 2012 02:31AM
Note to self: another example of why to continue to stay away from ebay.

I don't see this as a right or wrong, buyer vs. seller... seems like ebay's jacking around the shipping parameters so much as to make the situation unfair to both buyers and sellers. Sure, sellers tried to get around ebay fees by upping shipping costs, and ebay tried to figure out how get a piece of the pie, but in doing so they penalized all of their customers. ebay should have simply added a shipping fee, fee, based nominally on sales price, plus a substantial surcharge based on exceeding a reasonable shipping cost matrix, and/or gone big into the shipping biz market themselves, negotiating major discounts from the major shippers, and passing along 75-80% of the discount to their customers and keeping a 20-25% kickback- win/win, and easily orchestrated thru a shipping portal on ebay's website. Jack's situation sounds like a lose/lose that could and should have been avoided. It never ceases to amaze me at how greed clouds people's judgment into creating ridiculous business models at every level.

///



Sometimes it is what it is...
and then there's times when it's really better.



==
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 24, 2012 06:54AM
Quote
Buzz
Note to self: another example of why to continue to stay away from ebay.

I don't see this as a right or wrong, buyer vs. seller... seems like ebay's jacking around the shipping parameters so much as to make the situation unfair to both buyers and sellers. Sure, sellers tried to get around ebay fees by upping shipping costs, and ebay tried to figure out how get a piece of the pie, but in doing so they penalized all of their customers. ebay should have simply added a shipping fee, fee, based nominally on sales price, plus a substantial surcharge based on exceeding a reasonable shipping cost matrix, and/or gone big into the shipping biz market themselves, negotiating major discounts from the major shippers, and passing along 75-80% of the discount to their customers and keeping a 20-25% kickback- win/win, and easily orchestrated thru a shipping portal on ebay's website. Jack's situation sounds like a lose/lose that could and should have been avoided. It never ceases to amaze me at how greed clouds people's judgment into creating ridiculous business models at every level.

///

I agree with Buzz. This guy has good reviews and I think that he's just confused about ebay's policies. I also have good reviews and pay immediately after the auction ends. In my 10+ years of buying on eBay I have only given out 2 negatives and both to sellers that basically took the money and ran with it. I am not one of those buyers from hell that so many sellers refer to in their rants.

In this case I'm sticking to my guns about the price because he wrote the auction and set the prices and he had three days to fix his pricing error (if there was an error, he never gave me any explanation about what the problem was). Also, if he had been straight with me out of the gate this would not have been an issue and I would most likely have just paid the difference and been on my way. So in this case a little customer care and humbleness would have avoided all this BS.

On another note, after speaking with the eBay CSR I got the impression that eBay just wants their cut without any involvement between the two parties. But when I pointed out that they are involved simply by controlling all aspects of how we do business from setting the rules of engagement to limiting payment options (she actually said that eBay has nothing to do with PP) I get "We're supplying a service and are entitled to get paid for it." Yes, eBay is working both ends and the middle but doesn't want to fix the issue when the players draw blood. Lesson learned here: buyer beware and in this case seller too.



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: Mr645
Date: March 24, 2012 07:36AM
Ebay;s shipping often does not show what the actual costs are for shipping. I even had the USPS return a package for insufficient postage after printing out the shipping label from Ebay.

Since there is no more feedback, basically it's like a classified section these days. If you want the item, negotiate with the seller, or otherwise back out



"No Comment"
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Re: eBay Buying Question
Posted by: Black
Date: March 24, 2012 08:32AM
Quote
Jack D.
Quote
Buzz
Note to self: another example of why to continue to stay away from ebay.

I don't see this as a right or wrong, buyer vs. seller... seems like ebay's jacking around the shipping parameters so much as to make the situation unfair to both buyers and sellers. Sure, sellers tried to get around ebay fees by upping shipping costs, and ebay tried to figure out how get a piece of the pie, but in doing so they penalized all of their customers. ebay should have simply added a shipping fee, fee, based nominally on sales price, plus a substantial surcharge based on exceeding a reasonable shipping cost matrix, and/or gone big into the shipping biz market themselves, negotiating major discounts from the major shippers, and passing along 75-80% of the discount to their customers and keeping a 20-25% kickback- win/win, and easily orchestrated thru a shipping portal on ebay's website. Jack's situation sounds like a lose/lose that could and should have been avoided. It never ceases to amaze me at how greed clouds people's judgment into creating ridiculous business models at every level.

///

I agree with Buzz. This guy has good reviews and I think that he's just confused about ebay's policies. I also have good reviews and pay immediately after the auction ends. In my 10+ years of buying on eBay I have only given out 2 negatives and both to sellers that basically took the money and ran with it. I am not one of those buyers from hell that so many sellers refer to in their rants.

In this case I'm sticking to my guns about the price because he wrote the auction and set the prices and he had three days to fix his pricing error (if there was an error, he never gave me any explanation about what the problem was). Also, if he had been straight with me out of the gate this would not have been an issue and I would most likely have just paid the difference and been on my way. So in this case a little customer care and humblenes would have avoided all this BS

I agree that the guy is basically struggling with something that's beyond his understanding-- I don't think there is a deliberate attempt to mislead or swindle. If I was dealing with such a person in a traditional (off-eBay) situation, I don't think it would serve my interests to get hung up on "the rules."
It's not clear how you've decided to handle this. You're going to wait for him to say "OK, I'll accept the payment without the extra insurance charge" and he's most likely going to continue to ignore you, meaning ultimately you'll walk away?
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Re: eBay Buying Question
Posted by: Grateful11
Date: March 24, 2012 08:54AM
Quote
Black
Quote
Grateful11
This guy is a real piece of work al right. No wonder so many are turned off by eBay when you run into
someone like this it leaves a sour taste in your mouth.

My wife gets feedback like: "perfect in ever way highly recommend********" and "MAKING SMILES DAILY!!! ORDER HERE, THANKS SO MUCH!!!!!!!!!!!!!!"

She has a lot of repeat buyers. It sucks that a few bad apples tends to spoil the whole bunch.

This seller also has great reviews.

I don't give a crap, the guy is a jerk. My wife bought a fairly large group of Duplo Legos from an eBay seller several
months ago as a gift for a family member and they were just dumped into a box, no plastic bag, bubble wrap or anything.
She wouldn't respond to any questions as they arrived with box broken open and items exposed. She was a Top
Rated Seller, she responded real fast when I dropped a negative on her. I gave her over a week to respond to my questions.

You don't ship Legos, large or small, without putting them in some sorta bag and then putting them in the box.
She had excellent feedback also.



Grateful11
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Re: eBay Buying Question
Posted by: Grateful11
Date: March 24, 2012 09:05AM
Quote
Mr645
Ebay;s shipping often does not show what the actual costs are for shipping. I even had the USPS return a package for insufficient postage after printing out the shipping label from Ebay.

Since there is no more feedback, basically it's like a classified section these days. If you want the item, negotiate with the seller, or otherwise back out

I don't get it. You weigh the item in the box you plan on using with an accurate scale, add an oz or two for tape and
a shipping label and enter the weight into the calculated shipping section of eBay's listing page and you're all set.
The buyer will be able to see the exact cost of shipping to whatever zip code or country they live in.

I agree that the feedback system is screwed up, there's not much doubt about that. It's more than just a classified
section, where else can whatever it is you're selling get that kind of exposure.



Grateful11
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Re: eBay Buying Question
Posted by: Jack D.
Date: March 24, 2012 11:16AM
Quote
Black
Quote
Jack D.
Quote
Buzz
Note to self: another example of why to continue to stay away from ebay.

I don't see this as a right or wrong, buyer vs. seller... seems like ebay's jacking around the shipping parameters so much as to make the situation unfair to both buyers and sellers. Sure, sellers tried to get around ebay fees by upping shipping costs, and ebay tried to figure out how get a piece of the pie, but in doing so they penalized all of their customers. ebay should have simply added a shipping fee, fee, based nominally on sales price, plus a substantial surcharge based on exceeding a reasonable shipping cost matrix, and/or gone big into the shipping biz market themselves, negotiating major discounts from the major shippers, and passing along 75-80% of the discount to their customers and keeping a 20-25% kickback- win/win, and easily orchestrated thru a shipping portal on ebay's website. Jack's situation sounds like a lose/lose that could and should have been avoided. It never ceases to amaze me at how greed clouds people's judgment into creating ridiculous business models at every level.

///

I agree with Buzz. This guy has good reviews and I think that he's just confused about ebay's policies. I also have good reviews and pay immediately after the auction ends. In my 10+ years of buying on eBay I have only given out 2 negatives and both to sellers that basically took the money and ran with it. I am not one of those buyers from hell that so many sellers refer to in their rants.

In this case I'm sticking to my guns about the price because he wrote the auction and set the prices and he had three days to fix his pricing error (if there was an error, he never gave me any explanation about what the problem was). Also, if he had been straight with me out of the gate this would not have been an issue and I would most likely have just paid the difference and been on my way. So in this case a little customer care and humblenes would have avoided all this BS

I agree that the guy is basically struggling with something that's beyond his understanding-- I don't think there is a deliberate attempt to mislead or swindle. If I was dealing with such a person in a traditional (off-eBay) situation, I don't think it would serve my interests to get hung up on "the rules."
It's not clear how you've decided to handle this. You're going to wait for him to say "OK, I'll accept the payment without the extra insurance charge" and he's most likely going to continue to ignore you, meaning ultimately you'll walk away?

He won't accept the original price and the PayPal invoice has been changed to reflect the higher cost. He refuses to comprehend that eBays rules prohibit him from changing a price after the auction is completed and after the "pay what you want, see what you get" comment would you trust him?

I'm done with this guy. Ebay says if he files a non paying bidder hit on me they will remove it. All correspondence was done through eBay messaging and the CSR says that it's plain that I'm willing to complete the sale as won but he is not.



- Jack D.




New tasteless sig coming soon!
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Re: eBay Buying Question
Posted by: haikuman
Date: March 24, 2012 11:58AM
Good on you Jack . I think since Black likes him so much
he should cook his own deal with him as he seems to have a charming affinity so to speak devil smiley



“Stay Hungry Stay Foolish"
Steve Jobs

"There are only two mantras yum and yuk mine is yum "
Bernard Mickey Wrangle<>Tom Robbins<> "Still Life With Woodpecker"

"There is a fine line between a rut and a groove"
G.D. Kittredge III

"






Edited 1 time(s). Last edit at 03/24/2012 12:04PM by haikuman.
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Re: eBay Buying Question
Posted by: space-time
Date: March 24, 2012 01:03PM
Quote
Jack D.
...

Note: In doing some digging into his feedback there seems to be another sale of this set that he sold for $1500. I'm guessing he's in trouble on the price because I was the only bidder at $99.99. Any bets on what the re-listed price will be???

Yeah, I don't like that he asks you for another $8, but if that set is indeed worth $1500, heck make that even $300, then I would pay the $8 just to get the good deal. good luck with whatever you decide.
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Re: eBay Buying Question
Posted by: JoeH
Date: March 24, 2012 02:51PM
$1500 would be for a set in perfect condition to motivated collector. Based on the description, that is not this set. There are a number of flaws that drop the value considerably. As listed it is something a person would use to replace a missing item in a set they already had.

P.S. This is a set made for export, that also can lower the value in some patterns.
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Re: eBay Buying Question
Posted by: Dennis S
Date: March 25, 2012 02:36PM
I would back out in a second. You already know the guy is an idiot for several reasons and then you expect a disputed transaction (involving insurance) to work out smoothly when the item is CHINA?
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Re: eBay Buying Question
Posted by: AllGold
Date: March 26, 2012 06:38PM
Quote
Jack D.
Here's the latest after I sent him the link that TL posted above

"
LOOK YOU ARE ONE BIG PAIN. PAY WHAT YOU WANT AND SEE WHAT YOU GET. I HAVE
TRIED TO BE NICE TO YOU . BUT I CAN SEE ITS NOT GOING TO WORK.

-fignewt57


Nice huh..... this guys a winner.

edit: just spoke to ebay and filed a complaint against this guy. What I didn't like is they say he can still file a non paying bidder alert on me and I then have to work to get it removed. Hardly seems fair considering but hey, I guess that's just one of the reasons eBay is teh suck.

Sounds like the guy from my last ebay sale. Telling me how nice he was while threatening me.
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