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Surprise, cable/net providers rank dead last in customer service
Posted by: jdc
Date: August 21, 2013 12:18PM
From cnet: [news.cnet.com]

more data: [experiencematters.wordpress.com]





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Edited 999 time(s). Last edit at 12:08PM by jdc.
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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: bazookaman
Date: August 21, 2013 12:47PM
What a shocker.

If only they gave a crap were they ranked.




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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: mikebw
Date: August 21, 2013 03:26PM
Quote
bazookaman
What a shocker.

If only they gave a crap were they ranked.

I guess they still get paid regardless of the rank.
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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: MGS_forgot_password
Date: August 21, 2013 03:35PM
Big surprise - TV, internet, health insurance, industries in which customers often have few or no options.
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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: GuyGene
Date: August 21, 2013 04:20PM
And, cell companies! For me, they have been the worst! That'd be Verizon and AT&T. Thinking of going to TMobile. Wife is on Straighttalk, no ridiculous contract, it has been good since January. I need to get off AT&T...



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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: Forrest
Date: August 21, 2013 06:14PM
There are some odd entries at the top of the poll list:
A Credit Union - never heard of it
DollarTree - been there many times, never had great service. What would be considered great service? Ditto with all the fast food places on places on the list.
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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: sekker
Date: August 21, 2013 06:49PM
I'm on Charter, service is terrible. Much worse that Comcast.
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Re: Surprise, cable/net providers rank dead last in customer service
Posted by: MrNoBody
Date: August 21, 2013 07:04PM
Quote
bazookaman
What a shocker.

If only they gave a crap were they ranked.

They don't need to care. They can buy a phony
JD Power award @ anytime they choose.



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