I bought the tv from Costco in 2007 and I stopped by today and sure enough I'm getting a 40" replacement for my now dead 37" Vizio.

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abevilac
I bought the tv from Costco in 2007 and I stopped by today and sure enough I'm getting a 40" replacement for my now dead 37" Vizio.

[forums.macresource.com]

Costco's Concierge service is like a bully on your behalf towards it's vendors.

wow! I should have done that with my Sharp that failed after 4 years.
I fixed it myself, but that would have been easier.

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!#$@@$#!

If there are spelling issues, please pardon, Owen the cat is sitting on my keyboard.

Epic.

well, SHUT the front door.......congrats....

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I reject your reality and substitute my own!

2007 ! Woah... That's a some tasty customer service right a there !

Does this service cost extra? I got a lightning zap recently that took out my Vizio. It took about 3 weeks from the initial surge to totally kill the TV, but I had to shell out about $200 to get it fixed. Obviously I didn't get it at Costco.

The concierge service does not cost extra--beyond the $55/year membership fee, that is. I think it's money well spent.

I paid $800 for the TV in 2007 and didn't pay for any extended warranties. $300 of the cost actually came from my year-end rebate, so out of pocket was $500. Today, after bringing back the dead TV w/ power cord and remote and receipt, they gave me a cash card w/ $800 on it. I bought another $500 TV - a series M Vizio - and it left me w/ $300 still on the card. Nice???

PS I bought a SquareTrade warranty this time.

Curious about how you got Costco to give a full refund? I thought they changed their return policy on electronics to 90 days and 2 year warranty. I think the policy change was implemented in early 2007, so did you just slip in under the wire? What was the purchase date?

Yes, it was early Feb of 2007.

Wow!

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Saint Cloud, Minnesota, where the weather is wonderful even when it isn't.

Personally I think there is something wrong with expecting replacement for a TV 7 years after purchase. Sounds a little like "entitlement" to me after you had seven good years. They do wear out ya know. Just raises the retail prices for the rest of us.

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h linamen
Personally I think there is something wrong with expecting replacement for a TV 7 years after purchase. Sounds a little like "entitlement" to me after you had seven good years. They do wear out ya know. Just raises the retail prices for the rest of us.

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Grateful11

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GGD
Curious about how you got Costco to give a full refund? I thought they changed their return policy on electronics to 90 days and 2 year warranty. I think the policy change was implemented in early 2007, so did you just slip in under the wire? What was the purchase date?

The policy at the time the TV was purchased may be what they honored. But the bottom line is they certainly can go even further than stated policy if they chose to.

I'll have to try this if my 42" plasma bought from Costco in 2008 ever dies.

BTW, I noticed at Sam's Club Square Trade is offering $99, 4-year warranties, no matter the price of the HDTV (most expensive model they had was $2600) - much cheaper than direct from ST online.

They had a nice 70" Samsung for $1600 - once it gets to $999 I'll be tempted...

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h linamen
Personally I think there is something wrong with expecting replacement for a TV 7 years after purchase. Sounds a little like "entitlement" to me after you had seven good years. They do wear out ya know. Just raises the retail prices for the rest of us.

A TV that cost nearly $1000 shouldn't "wear out" in only 7 years.

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It is what it is.

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N-OS X-tasy!

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h linamen
Personally I think there is something wrong with expecting replacement for a TV 7 years after purchase. Sounds a little like "entitlement" to me after you had seven good years. They do wear out ya know. Just raises the retail prices for the rest of us.

A TV that cost nearly $1000 shouldn't "wear out" in only 7 years.

7 year is a decent time these days, remember, some will last longer, some shorter. it depends on how you use it, and also just pure luck. There is some randomness in these failures.

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space-time
7 year is a decent time these days, remember, some will last longer, some shorter. it depends on how you use it, and also just pure luck. There is some randomness in these failures.

CRT TV's seemed to last longer (15-20 years) and cost less too.

in my conversation with the local auth repair guy, 3 years ago when the sharp failed, he said the average life expectancy of a flatscreen LCD/Plasma is 4 years. He advised not to bring in for repair. But I was stubborn, and figured diving into modern electronics would be fun ... for a bit. Glad I did.

crt's are energy pigs, have way too many too much HV. But they did have better power supplies then the new stuff.
The heat and age kills the cheap plastic cases they were put in. I tossed 2 20yo pana crts in the last year. Both had shattered cases from the lightest of touch. Plus they weigh a ton. Just bought a new 24", weighed about 20 lbs. The sharps, 8yo, about 35 lbs.

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!#$@@$#!

If there are spelling issues, please pardon, Owen the cat is sitting on my keyboard.

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GGD

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space-time
7 year is a decent time these days, remember, some will last longer, some shorter. it depends on how you use it, and also just pure luck. There is some randomness in these failures.

CRT TV's seemed to last longer (15-20 years) and cost less too.

but CRT were much smaller screens, lower definition, most of those were Analog, so when they failed image got distorted, colors washed off, image was no longer sharp, etc. I have seen many CRTs that were not working properly yet people still used them, some of them didn't even realize their pictures were wrong. with digital TVs, when something fails, it usually requires repair or replacement right away.

S-t, you are an electronics manufacturer's wet dream.

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It is what it is.