I just spent 30 mins with their 888 customer support. They couldn't log on or change my user name/pw to get in that way. They ended up making the order for me.
Then after we hung up with no progress changing the acct or pw, I got an email that it was changed.
They have always had some intermittent web problems. I even tried this morning from my wifes windoze. Nada.
!#$@@$#!