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Grocery store self checkout
Posted by: Marc Anthony
Date: September 30, 2018 09:46AM
My local Kroger has recently eliminated all their express checkouts and a handful of the regular registers, replacing them with self checkout kiosks. On my last shopping trip, there was a line about five shoppers deep on all the aisles—including all the self checkouts—and I would have just left the store altogether had I not actually needed a couple of my six items. I started wondering if I should use the online pickup option for all future purchases, which led me to question (1) where will lesser skilled/inexperienced people eventually find jobs and (2) do these businesses stop to think that, if they drive their customers online, that they actually lose business? If I need two items and I purchase online, I purchase the items I need and no more. If I need two items and I come into a store that doesn't frustrate me, I make impulse purchases.



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Edited 2 time(s). Last edit at 09/30/2018 02:05PM by Marc Anthony.
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Re: Grocery store self checkout
Posted by: Rolando
Date: September 30, 2018 10:03AM
I've seen some facebook memes passed around to refuse the self checkout. The passers seem to hope that will encourage the stores to hire more checkout people. I passed it along, but added if you have a basketful of groceries, call the manager, tell them you are shopping somewhere else and leave the basket with him.

This will be more effective than a facebook meme.
This will give an hourly employee at least a half hour of extra work/pay as well. That cuts into the store's bottom line. A few thousand of these would make a difference.

Kroger is a great store. I recall they paid good wages for a grocery chain. If that's true, please continue shopping there.

My local chain in on this top ten list, as is Costco.
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Re: Grocery store self checkout
Posted by: billb
Date: September 30, 2018 10:24AM
Some people like the self checkout .

All the grocery stores here added self checkout when or shortly after Home Depot did.
They have one person there to help with problems and to help move things along. Except at BJ's, you're on your own there and they subsequently are under utilized.

Self checkout seems to attract the majority of those shopping with small quantities that have the intelligence to scan items and stick a credit card in a terminal.


We avoid going to the grocery store during their busy hours. Which is pretty much afternoons .



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Re: Grocery store self checkout
Posted by: Markintosh
Date: September 30, 2018 10:39AM
Our local Safeway is reportedly the busiest of all in NorCal. Two regular lanes were converted to 6 self check stations several years ago. During peak times lines can extend nearly to the back of the store. There's no way they could have added more check stations as there just isn't more space. So while I normally support jobs, the store would be gridlock without the self check stations.

I am looking forward to a new Raley's being built on my side of town...



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Re: Grocery store self checkout
Posted by: Robert M
Date: September 30, 2018 10:46AM
Hi everyone,

As a rule, I find self-checkout kiosks annoying in general and absolutely horrid in grocery stores. I rarely make it through the check-out process without some kind of issue. Then, you have to wait for a staff member to help you resolve it. I find them only suitable when you're buying just two or three small items. A n entire cart of groceries? Even just a handful of items? Not a chance.

CVS is notorious for pushing the self-checkout. I've walked up to the checkout line. Nobody on it at all. The cashier ask if I want to use the self-checkout and actually walks out to the floor from behind the registers to guide me to it. I used to immediately say no thank you and force the staff person to use the register. Even complained to the manager about it to no avail.

Now? I smile and let them walk me to the kiosk as if I'm going to use it. At the last second, I walk back to the register and tell them that I prefer a person do the checkout. Definitely grates on them, especially when they were about to start doing checkout for another patron. A quick explanation and the other patron usually lets me finish. Apparently, I'm not the only one who despises the systems.

Robert
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Re: Grocery store self checkout
Posted by: Filliam H. Muffman
Date: September 30, 2018 10:47AM
Quote
Marc Anthony
On my last shopping trip, there was a line about five shoppers deep on all the aisles—including all the self checkouts—and I would have just left the store altogether had I not actually needed a couple of my six items.

Don't shop during busy times. My dad used to go to Safeway fifteen minutes after they opened on Saturday. He usually never had to wait in line more than about two minutes.





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Re: Grocery store self checkout
Posted by: voodoopenguin
Date: September 30, 2018 10:56AM
Don't you have scan-as-you-shop?

Paul
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Re: Grocery store self checkout
Posted by: space-time
Date: September 30, 2018 11:03AM
Quote
voodoopenguin
Don't you have scan-as-you-shop?

Paul

not yet.

Do you like it? how does it work for items that need to be weighed?
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Re: Grocery store self checkout
Posted by: voodoopenguin
Date: September 30, 2018 11:10AM
Quote
space-time
Quote
voodoopenguin
Don't you have scan-as-you-shop?

Paul

not yet.

Do you like it? how does it work for items that need to be weighed?

Weighed items like fruit and veg you do yourself where they are displayed and the machine prints out a barcode you can scan. Very simple and if on a budget you can see your total as it rises. Easy to remove an item as well.

Paul
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Re: Grocery store self checkout
Posted by: graylocks
Date: September 30, 2018 11:13AM
i have a love/hate relationship with self-checkout. while i sympathize with folks refusing to use it because the process eliminates jobs, i welcomed it at first as a quicker alternative to brain-dull, slow as F%@% cashiers at the registers.

my annoyance now transfers to waiting behind customers using self-checkout who are equally dull-brained.

order online a lot. B&M shop during off hours.



"Success isn't about how much money you make. It is about the difference you make in people's lives."--Michelle Obama
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Re: Grocery store self checkout
Posted by: wurm
Date: September 30, 2018 11:55AM
My wife and I just came back from grocery shopping. We always use the Scan-It (Stop & Shop). Scan and bag as we go and we're through the checkout and out of there in minutes, with our stuff bagged properly – because I do it as I go.

The one thing we find frustrating is that there's not a dedicated register for the Scan-It users. So we sometimes have to wait in line because people are using the self-checkout to scan a cart full of groceries one item at a time at the register. On the rare occasion when the Scan-It system is down, we'll go through self checkout with a carriage full because my wife will scan while I bag. At that point we're faster (and better) than the kids working the registers and bagging.
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Re: Grocery store self checkout
Posted by: N-OS X-tasy!
Date: September 30, 2018 11:59AM
Quote
graylocks
i have a love/hate relationship with self-checkout. while i sympathize with folks refusing to use it because the process eliminates jobs, i welcomed it at first as a quicker alternative to brain-dull, slow as F%@% cashiers at the registers.

my annoyance now transfers to waiting behind customers using self-checkout who are equally dull-brained.

Exactly.



It is what it is.
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Re: Grocery store self checkout
Posted by: testcase
Date: September 30, 2018 12:18PM
Somewhere, a bean counter decided to set things up the way they are. Your comment re online vs in store purchases received little if any consideration. I think many people buy extra, unplanned items when the actually come into a store to shop. I know that I have walked out leaving items in my cart because of slow checkout lines. I do prefer to checkout with an actual cashier rather than a self serve kiosk. Progress isn’t always what it’s cracked up to be. old fogey smiley
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Re: Grocery store self checkout
Posted by: NewtonMP2100
Date: September 30, 2018 01:00PM
......some people when self-checking out think it also means be as slow as possible.......


.......they also think it means do anything you want....if the self-checkout says 15 items or less......people with 30 thing or more will use it to try to checkout ahead of others..........


.....I like them but then I checkout quickly (I have my credit card and all my coupons ready before I get there. don't spend 10 minutes looking for them after everything is scanned).....



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Re: Grocery store self checkout
Posted by: Ombligo
Date: September 30, 2018 01:17PM
My son's Publix is one of the few the chain has with Self-Checkout. He says the college kids use it, but most other customers prefer the traditional line. The employees don't like it because it is a very boring shift.

I use self-checkout at Walmart because their clerks are just creepy. I use online scan/pay at Sam's Club because it is fast and easy compared to the 10-people deep lines.

Everywhere else I use standard checkouts to help preserve jobs. I seldom eat at fast food, but if I do it will not be anyplace with kiosk order.



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Re: Grocery store self checkout
Posted by: Racer X
Date: September 30, 2018 01:25PM
I can be in and out of ours in no tome, except I have to hand any coupons to an attendant, who enters a code, and THEY scan them. Literally double checkout time, as I wait for them.
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Re: Grocery store self checkout
Posted by: GGD
Date: September 30, 2018 01:44PM
I go for the quickest check-out. If they have humans that can do it quicker than the computers, I'll use them.

My Walmart has done their self-checkout fairly well, a single line leading into an area with about a dozen check-out stations. Moves fairly quickly.

We can now get cash and deposit money 24/7 at an ATM without needing to interact with a human teller during banker's hours.

We can purchase stocks without the need to speak with a broker and ask them to do it for us.

We can purchase airline tickets, choose the times and connections we want, select the seat we want, all without needing a human Travel Agent to communicate with to do it for us.

We can fill our own gas tank (except NJ and OR) to whatever level or dollar amount we want without needing to deal with another person.

I often prefer being able to do these sorts of things on my own quickly. BUT there needs to be really good customer service where you can speak with a human to resolve issues to back it up.
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Re: Grocery store self checkout
Posted by: TheTominator
Date: September 30, 2018 01:46PM
Unless I know already that I'm having a really bad hair day, I get a boost from using the self-checkout 'cause I can reconfirm that I'm ... lookin' good. Oh yeah!
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Re: Grocery store self checkout
Posted by: hal
Date: September 30, 2018 02:22PM
An interesting conversation. Should a business exist to provide jobs or to provide profit for its owner? Interesting that the old timers that don't like these machines are arguing as if they are socialists, but I bet they don't consider themselves as such.

These machines have been around here for nearly 10 years. I'm used to it. It's progress marching on imo. I kinda like the old days where there was a guy there to pump your gas, push the button on the elevator panel, hand you a towel in a bathroom etc, but things are more efficient now. And I don't have to tip so many people :-).
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Re: Grocery store self checkout
Posted by: bruceko
Date: September 30, 2018 02:41PM
our local Albertsons eliminated the self check out about 6 months ago.
they have hired some new clerks that a very slow and still typically have 2 stands open with lots of people in line



Edited 1 time(s). Last edit at 09/30/2018 02:41PM by bruceko.
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Re: Grocery store self checkout
Posted by: freeradical
Date: September 30, 2018 02:53PM
So long as you cannot purchase alcohol in self-checkout in California (I don't know why this is since it used to be OK), there will be at least one human check out lane.
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Re: Grocery store self checkout
Posted by: davester
Date: September 30, 2018 02:59PM
Quote
hal
An interesting conversation. Should a business exist to provide jobs or to provide profit for its owner? Interesting that the old timers that don't like these machines are arguing as if they are socialists, but I bet they don't consider themselves as such.

Socialism is a form of society in which government owns or controls major industries. I have no idea what your statement has to do with socialism.



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Re: Grocery store self checkout
Posted by: Ombligo
Date: September 30, 2018 03:36PM
Quote
hal
An interesting conversation. Should a business exist to provide jobs or to provide profit for its owner?

If people don't have jobs then the business can't have a profit because no one can afford to shop.



“No persons are more frequently wrong, than those who will not admit they are wrong.” -- François de La Rochefoucauld

"Those who cannot accept the past are condemned to revise it." -- Geo. Mathias
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Re: Grocery store self checkout
Posted by: RAMd®d
Date: September 30, 2018 04:11PM
My local Safeway seems to use mainly people with some degree of special needs as checkers. Something I've noticed is they're not particularly chatty with either the customer or other checkers, which is something that always annoyed me. It's a more focused experience, akin to shopping at Costco, though not as fast.

And while not particularly fast, the speed of the lines is fairly consistent, and move much faster and/or more smoothly than the self-checkout lines. And somebody there almost always has a problem.

I've seen people get out of the human checker line and go to the self-checkout line, only to try and figure out how it works.

I generally shop in the wee hours, which is fun threading my way among the stacks of items on the ground while employees stock the shelves. Shopping late at night is also interesting as I see wholly different demographics. It makes me think of an old Edgar Winter song.


Interesting that the old timers that don't like these machines are arguing as if they are socialists, but I bet they don't consider themselves as such.

A wholly BS statement, unless hal is referring to people outside of this forum, which would make that a largely BS statement.

Now if a chain wanted to give people a discount for using self-checkout, I'd be willing to give it a try again. But I've found the experience to slower than a human checker, so I take my chances there.

Scan while you shop sounds like a great idea.






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Re: Grocery store self checkout
Posted by: NewtonMP2100
Date: September 30, 2018 04:49PM
....check yourself....before you wreck yourself.......



_____________________________________

I reject your reality and substitute my own!
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Re: Grocery store self checkout
Posted by: Yoyodyne ArtWorks
Date: September 30, 2018 05:15PM
Bill Burr nails it (may have NSFW language, I can’t remember):

[m.youtube.com]



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Re: Grocery store self checkout
Posted by: rjmacs
Date: September 30, 2018 05:17PM
The profit margins in supermarkets are razor thin. With competition from Walmart, Target, and increasingly, Amazon, one way stores save is to cut workers. Many grocery chains are unionized, so it's tough (which is good) to cut salaries or hours in order to save $$. To survive and stay profitable, they outsource labor to you, the customer.

It sucks; it squeezes working people from both ends. Grocery chains are short on options as big players who have effectively crushed or suppressed labor solidarity keep eating away at their market share...



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Re: Grocery store self checkout
Posted by: Michael
Date: September 30, 2018 07:24PM
Our Kroger just added another 6 self-checkouts to the 6 that have been there for years. They also started the scan it yourself and the order online and they have people pick it for you and bring it to your car. I think they charge something like $5 for the pick it and deliver it thing. I'm pretty sure I see more older ladies using the scan it yourself than any other demographic. I'm also pretty sure that the deliver it to your car is typically moms and kids. That makes a lot of sense and would surely be worth $5 to not have to unload kids to go shopping! I haven't used either of the scan it yourself or the pick it for you thing. But, I really like the self-checkouts.
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Re: Grocery store self checkout
Posted by: N-OS X-tasy!
Date: September 30, 2018 10:39PM
Quote
hal
hand you a towel in a bathroom

You can still get this at a strip club.

Rumor has it.



It is what it is.



Edited 1 time(s). Last edit at 09/30/2018 10:40PM by N-OS X-tasy!.
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Re: Grocery store self checkout
Posted by: NewtonMP2100
Date: October 01, 2018 06:19AM
....don't mind checkout person.....but never liked towels in the bathroom.....always felt like a 'masa'.....and the attendant was a 'servant'.......and imagine working all day in a bathroom.....how disgusting it must be......



_____________________________________

I reject your reality and substitute my own!
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Re: Grocery store self checkout
Posted by: N-OS X-tasy!
Date: October 01, 2018 12:54PM
Quote
NewtonMP2100
.......and imagine working all day in a bathroom.....how disgusting it must be......

As the song goes, it's better than diggin' a ditch.



It is what it is.
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Re: Grocery store self checkout
Posted by: NewtonMP2100
Date: October 01, 2018 03:27PM
....speaking of self checkouts......please make sure you gals (and guys) check for lumps........especially if you are high risk.......



_____________________________________

I reject your reality and substitute my own!
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Re: Grocery store self checkout
Posted by: M A V I C
Date: October 01, 2018 06:12PM
Of those of you who purposely avoid self checkouts so that you can help keep the checkers employed, do you pay attention to the country of origin for the food you buy? For prepared food, do you know if the food is prepped elsewhere, then trucked in?

Around here, the minimum wage has gone up a lot most all places no longer hire anyone under 18. If the cost of technology is less than that of what it costs to pay someone, the job is going away. If all jobs have to pay a "living wage" and that's defined as a new iPhone every year being a "human right", your own apartment, full cable TV package... then a ton of jobs are going away.




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Re: Grocery store self checkout
Posted by: Markintosh
Date: October 01, 2018 06:53PM
One interesting side note is that our local Safeway cannot hire enough workers due to a shortage of any affordable housing. During high season, they hire from out of the area, set up housing for them in Reno and bus them in. Now that we are in shoulder season, we're lucky to have more than two or three checkers working at a time.

So in that sense, if the self check option were not there, we would be hurting.

The same thing happens with all local service jobs: stores, restaurants, banks, etc all hurting. So much local housing stock has been converted to short term vacation rentals. I could insert my standard rant about AirBnB here...



“Live your life, love your life, don’t regret…live, learn and move forward positively.” – CR Johnson
Loving life in Lake Tahoe, CA
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Re: Grocery store self checkout
Posted by: Dennis R
Date: October 02, 2018 03:54PM
I always use the self checkout because I always get a discount for using it. Well, not actually a discount but one small item for free! winking smiley Just kidding! Just kidding!
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