I purchased and downloaded H&R Block tax software for 2020 wanting to get started on my tax return for this year. I am getting the error "initialization failed" when opening the program. Their phone support has not been any real help. They did send me links to other copies and I have the same problem. I am using a 2017 MBA with Mac OS 10.14.6. Any suggestions about what I might do to get this going? Thanks.

You don't happen to have an HP printer? After a recent macOS update, some of HP's security certificates began to fail macOS tests. I was ignoring the warnings for a while, but then I noticed installers from unrelated software hanging or failing. When I finally yielded and removed the HP framework the macOS was complaining about, the installers worked.

Anecdotal, but maybe it sparks a productive thought.

I don't have an HP printer.

I callied H&R Block at 800-472-5625 and their help desk got me thru the problem.



Edited 1 time(s). Last edit at 11/26/2020 10:38AM by JEBB.