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Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: deckeda
Date: November 28, 2020 12:27PM
I don't see any choices for "customer service" related to if/when Amazon doesn't put the correct # of things in a box. I can leave seller feedback ... but unless that somehow rolls up to the Amazon warehouse I don't see the point.

This was a heavy-paper sealable Amazon bag, two USC-C chargers purchased but only one made the bag. I don't see any indication that the 2nd would be arriving separately.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: anonymouse1
Date: November 28, 2020 12:36PM
Ask for a refund or a return.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: space-time
Date: November 28, 2020 12:37PM
two USC-C chargers purchased but only one made the bag.

hopefully the second one is delayed because they are looking for a USB-C unit.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: Ombligo
Date: November 28, 2020 12:42PM
Just go on Amazon Chat, tell them and it'll be fixed.

[smile.amazon.com]



“No persons are more frequently wrong, than those who will not admit they are wrong.”
-- François de La Rochefoucauld

Growing older is mandatory. Growing up is optional.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: deckeda
Date: November 28, 2020 01:04PM
The chat! Got it, thanks.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: S. Pupp
Date: November 28, 2020 01:42PM
Quote
Ombligo
Just go on Amazon Chat, tell them and it'll be fixed.

[smile.amazon.com]

Using that link, I was just able to get help for a purchase made late last year that the seller never sent, and for which the seller has ghosted me since promising (but failing to provide) a refund.

Amazon provided a quick solution.

Thanks, Ombligo!
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: deckeda
Date: November 28, 2020 01:54PM
I’d used chat before and forgot about it and there was my chat history LOL.

Anyway, I got them to send the missing item after a few minutes of mostly challenged reading comprehension on the CSR’s part.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: Carm
Date: November 28, 2020 03:06PM
Chat works great. Wife had dealt with them a few times and quick resolution
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: GGD
Date: November 28, 2020 04:35PM
My wife recently got the wrong quantity too, she got three of an item that she only ordered one of. Guess it evens out.
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Re: Fulfilled by Amazon, but wrong quantity. Now what?
Posted by: RAMd®d
Date: November 28, 2020 06:48PM
I've had to contact AMZ support a few times and have never had a problem communicating.

For offshore support, they do a great job.

Of course, the upcoming season could have some effect.





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