I bought an item I saw on Facebook (don't lecture me about that now. I know better but let my judgement lapse) and after weeks of waiting for delivery (the shipper told me to sit tight and not "worry about it"), I filed a complaint on PayPal. At the time, I selected the reason that I never received the item. That set PayPal's wheels in motion. Some time later, I finally received an item. A crappy watch. I ordered a kitchen organizer. PayPal marked the complaint as closed at that point because I received an item. It was obviously not the item I ordered, however, and I tried to reopen the claim on PP. There's no way to do that that I can see. The amount isn't that much--about $26--so it's the principle of the thing. I'm quick about paying my bills and had already paid the amount off, so I thought maybe my bank would help me. Nope. They determined that it was a valid transaction. Should I suck it up and let it go or are there other options?

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Central VA

yup. in my account, I clicked "help" in the top right of the page, then "help center" in the bottom of the little flyout window. Then scroll to the very bottom of the help center page and I'm seeing a "call us" option.

Check out this free return shipping option offered by Paypal.

[www.paypal.com]

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Athens, OH

[gethuman.com]

Contacting PayPal - by phone or otherwise

While 888-221-1161 is PayPal's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other PayPal customers, is by calling their 402-935-2050 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via 402-935-2050 for International Customer Service. If you think this information is inaccurate or know of other ways to contact PayPal please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for PayPal.

Thanks for that link, archipirata. I'm going to bookmark it. Although i can't quite figure out if it's something to activate proactively, or if we need to wait for an occasion to use it and then activate.

If you used a credit card with Paypal and called the bank and they said, "tough luck," but you didn't fill out the "official" paperwork with your bank, I'd do it. The Truth In Lending Act requires banks to investigate on a timely basis and not receiving the item that was ordered is one of the fraudulent purchase criteria. If you did use a credit card and file a chargeback, a critical piece of evidence would be the shipping weight of the watch vs. what a kitchen organizer would weigh if you still have the shipping package. If the banks turns it down, I'd file a complaint with the FTC. But, I'm retired, so I have time to do such things!

If you used a bank account for Paypal then your options stop with Paypal policies. My wife just got something from Paypal that caused her to shift her funding Paypal from a credit card to a bank account. Fortunately she mentioned it to me and I suggested she shift it back to the credit card because she then has 2 levels of protection against fraud--Paypal and then the bank that provided her credit card. I can easily see why Paypal wants funding from a bank account-it prevents chargebacks to them that could happen with a credit card funding Paypal account.

I do like the Paypal free return option. The problem is that the seller might dispute it and say that you sent back a fraudulent item--they sent the organizer and you sent back a crappy watch. But, if I ran into a wall, I'd probably do it. The worst that happens is you spend a couple of bucks to send back the crummy watch and don't get your money back.

Good luck--this kind of thing really irritates me much past the relatively minor amount of money involved.

....people who need people.....are the luckiest people......in the world......

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I reject your reality and substitute my own!

Thank you for your advice and information. I'm not sure what I'll do at this point. I'm tired. Just plain tired.

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Central VA