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They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: Speedy
Date: April 21, 2021 04:34PM
[www.wired.com]

Secret codes. Legal threats. Betrayal. How one couple built a device to fix McDonald’s notoriously broken soft-serve machines—and how the fast-food giant froze them out.

The secret menu reveals a business model that goes beyond a right-to-repair issue, O’Sullivan argues. It represents, as he describes it, nothing short of a milkshake shakedown: Sell franchisees a complicated and fragile machine. Prevent them from figuring out why it constantly breaks. Take a cut of the distributors’ profit from the repairs. “It’s a huge money maker to have a customer that’s purposefully, intentionally blind and unable to make very fundamental changes to their own equipment,” O’Sullivan says. And McDonald’s presides over all of it, he says, insisting on loyalty to its longtime supplier. (Resist the McDonald’s monarchy on decisions like equipment, and the corporation can end a restaurant’s lease on the literal ground beneath it, which McDonald's owns under its franchise agreement.)



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Re: They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: Z
Date: April 21, 2021 04:36PM
Saw that yesterday - a very enjoyable read - recommended.
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Re: They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: btfc
Date: April 21, 2021 05:02PM
That was interesting, thanks!
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Re: They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: C(-)ris
Date: April 21, 2021 05:57PM
Good read. Pretty much every piece of electronics has secret service menus. This isn't anything new. You can usually find them with a quick Google.



C(-)ris
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Re: They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: ztirffritz
Date: April 21, 2021 06:16PM
I introduced my mother in law to the hidden shabbat modes on lots of electronics.



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Re: They Hacked McDonald’s Ice Cream Machines—and Started a Cold War
Posted by: Ombligo
Date: April 21, 2021 06:36PM
good read



“No persons are more frequently wrong, than those who will not admit they are wrong.”
-- François de La Rochefoucauld

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