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"I need you to send it AS AN ATTACHMENT"
Posted by: Mr Downtown
Date: June 21, 2021 04:26PM
That's what the client keeps saying over and over to me on the phone this afternoon.

He had me work up a JPEG that will be uploaded to Instagram, and I emailed the finished file to him. Now he says, "No. No. It came in the body of the email. I need it as an attachment."

Is there some hidden setting I should know about in Mail? I suggested I could ZIP it, but he says that's not gonna work for him. He needs it AS AN ATTACHMENT.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: rgG
Date: June 21, 2021 04:29PM
Did you click on the little paper clip and add it to the email?
It sounds like you sent it as an attachment, but he doesn’t know how to DL the attachment, to me.





Roswell, GA (Atlanta suburb)
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: hal
Date: June 21, 2021 04:41PM
his software is putting the image in the email as a service - there's nothing you can do about this. Your customer needs to have a qualified computer user on his end, cause he ain't up to it.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: rich in distress
Date: June 21, 2021 04:48PM
It is an attachment.
Have the client right-click on the image, and save.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: GGD
Date: June 21, 2021 04:49PM
What email client is sending it and what is receiving it. The .zip file is the best solution.

And Apple Mail can mess with jpeg attachments because it lets the sender select the "size" and can recompress them to a smaller size unless "Actual Size" is selected by the sender.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: Mr Downtown
Date: June 21, 2021 04:54PM
Quote
rgG
Did you click on the little paper clip and add it to the email?

Exactly.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: rgG
Date: June 21, 2021 05:09PM
Quote
Mr Downtown
Quote
rgG
Did you click on the little paper clip and add it to the email?

Exactly.

Then he just doesn’t know how to save the attachment, as others have said.





Roswell, GA (Atlanta suburb)
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: mrbigstuff
Date: June 21, 2021 05:21PM
Yeah, I'd wonder what he's using. This used to be an actual problem with certain email clients, but I don't think it's been the case for many, many years.



Mischievous and Deceitful
Chicanerous and Deplorable
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: Marc Anthony
Date: June 21, 2021 05:23PM
Unfortunately, the error may be on your end. "Always send Windows-friendly attachments" needs to be selected in the pull-down; you'll find this under Edit-->Attachments in Mail.



Le poète doit vivre beaucoup, vivre dans tous les sens. - Verlaine
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: Mr Downtown
Date: June 21, 2021 06:22PM
Quote
Marc Anthony
"Always send Windows-friendly attachments" needs to be selected in the pull-down; you'll find this under Edit-->Attachments in Mail.

Thanks; luckily, it's already checked.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: Racer X
Date: June 21, 2021 06:47PM
Quote
mrbigstuff
Yeah, I'd wonder what he's using. This used to be an actual problem with certain email clients, but I don't think it's been the case for many, many years.

I remember this in the late 90s with Windows Outlook.



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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: DP
Date: June 21, 2021 06:55PM
Boy, this day and age-excepting people like my 95 yo Aunt-it's surprising that anybody wouldn't know how to download an attachment. Sounds like the Pointy Haired Boss straight out of Dilbert..





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Disclaimer: This post is checked for correct spelling, punctuation, and grammar. Any attempts at humor are solely the responsibility of the author and bear no claim that any and all readers will approve or appreciate said attempt at humor.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: space-time
Date: June 21, 2021 08:00PM
print it on a 4x6 and use a paper clip to attach it to the paper bill.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: space-time
Date: June 21, 2021 08:01PM
or upload it to dropbox, iCloud, Google Drive and send him the link.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: N-OS X-tasy!
Date: June 21, 2021 08:35PM
Some e-mail clients default to showing attachments inline, while others show them as attachments. For instance, the Apple Mail client on my Mac shows attachments inline; the Windows Outlook client on my work PC shows them as file attachments.

As others have mentioned, you have no control over how the e-mail client he uses works - and neither does he, probably.There are ways around this - I suggest choosing the one that will be the most inconvenient option available to him while still being compliant with his request.



It is what it is.
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: Sarcany
Date: June 21, 2021 09:05PM
Quote
N-OS X-tasy!
Some e-mail clients default to showing attachments inline, while others show them as attachments...

Apple Mail puts images inline when you send a message in rich/html format.

Change the type of message from rich text to plain text and the attachment will always be appended as a regular MIME attachment.



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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: cbelt3
Date: June 22, 2021 11:42AM
Dear Client,

Just give me temporary access to your IG account under our existing NDA. I will post the image as you wished. I will then delete the access information.

Sincerely,

Computer literate Artistic Dude...
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Re: "I need you to send it AS AN ATTACHMENT"
Posted by: d4
Date: June 23, 2021 07:09AM
CC: yourself on the email with the file to see how the email is being received. Screenshot it and show the client.



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