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Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: mattkime
Date: September 05, 2021 12:10AM
I'm helping my parents with their 58" Samsung TV, MU6070. It used to play apps just fine and now it doesn't. I've tried everything in the book and it refuses to do anything aside from ask you to view the terms and services and then fail to display them. It works fine as a normal TV, thankfully. A big part of the problem is that a number of different problems can cause the same symptoms.

Mostly just ranting but let me know if you've come out the other side on this.

Not sure I could recommend a samsung tv based on this experience.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Sarcany
Date: September 05, 2021 01:52AM
I use my router to assign a static IP to the TV and then block all traffic from/to that IP.

I don't want "smart" TVs spying/reporting on everything that I watch and injecting ads.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: mattkime
Date: September 05, 2021 02:26AM
Fixed it. Had to use the secret menu and reset it twice. No idea why it didn't work the first time. I'll be a goddamn hero tomorrow morning.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Michael
Date: September 05, 2021 05:17AM
Congrats.

I replaced a 32" smart Samsung because it wouldn't load/play an app that their website said would work, and that their CS said would work if only I'd do x, y and z. None of it worked. I've pretty much just gone back to Roku boxes on my smart tv's so the Samsung will be set up that way down the road.
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Cary
Date: September 05, 2021 06:24AM
Quote
Sarcany
I use my router to assign a static IP to the TV and then block all traffic from/to that IP.

I don't want "smart" TVs spying/reporting on everything that I watch and injecting ads.

So why connect it to the network at all?
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: ka jowct
Date: September 05, 2021 06:42AM
In the past, I’ve read that one problem with “Smart” TVs is mediocre software that doesn’t get proper updates. Is that still the case?



My life goes smoothly and in regular intervals
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: rgG
Date: September 05, 2021 08:55AM
Quote
mattkime
Fixed it. Had to use the secret menu and reset it twice. No idea why it didn't work the first time. I'll be a goddamn hero tomorrow morning.

Hopefully you might get a cake or a pie as a thank you. Nice going!





Roswell, GA (Atlanta suburb)
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: macphanatic
Date: September 05, 2021 08:58AM
Quote
Cary
Quote
Sarcany
I use my router to assign a static IP to the TV and then block all traffic from/to that IP.

I don't want "smart" TVs spying/reporting on everything that I watch and injecting ads.

So why connect it to the network at all?

To access a media server?

Quote
ka jowct
In the past, I’ve read that one problem with “Smart” TVs is mediocre software that doesn’t get proper updates. Is that still the case?

Most SmartTv's run Android, so it's a situation similar to cellphones. My understanding is that Google updates software and then it is up to the manufacturer to make the update compatible with their tv(s). I wonder if older models get the attention that the newer ones get.
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Filliam H. Muffman
Date: September 05, 2021 09:59AM
Be aware that a firmware update query from the TV will relentlessly search for insecure open ports to satisfy it's primal urges. A TV with WiFi could connect to a neighbor's honey pot to get it's fix. Think of it like an inquisitive tween, using a smart fridge to hunt for pRon.



In tha 360. MRF User Map
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: mattkime
Date: September 05, 2021 10:12AM
Quote
Michael
Congrats.

I replaced a 32" smart Samsung because it wouldn't load/play an app that their website said would work, and that their CS said would work if only I'd do x, y and z. None of it worked. I've pretty much just gone back to Roku boxes on my smart tv's so the Samsung will be set up that way down the road.

If you still have the tv, doing a factory reset from the secret menu might fix everything.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Michael
Date: September 05, 2021 10:58AM
Quote
mattkime
Quote
Michael
Congrats.

I replaced a 32" smart Samsung because it wouldn't load/play an app that their website said would work, and that their CS said would work if only I'd do x, y and z. None of it worked. I've pretty much just gone back to Roku boxes on my smart tv's so the Samsung will be set up that way down the road.

If you still have the tv, doing a factory reset from the secret menu might fix everything.

If that's the one that involves hitting some keys on the remote and then powering the tv on, CS had told me that one. It came up to a service menu and I did the factory restart to no avail. I'd bet it's something like macphanatic said about Samsung having to make things work. My default back to Roku's on 2 of our 3 smart TV's has pretty much taken care of it for me. The last one (Vizio) works just fine and updates without any problems.
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Sarcany
Date: September 05, 2021 11:02AM
Quote
Cary
Quote
Sarcany
I use my router to assign a static IP to the TV and then block all traffic from/to that IP.

I don't want "smart" TVs spying/reporting on everything that I watch and injecting ads.

So why connect it to the network at all?

It was prompting me to connect to a network constantly until I did so.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Microman
Date: September 05, 2021 03:33PM
So what is this Secret Menu you talk ? And how does one get to it if needed?
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: mattkime
Date: September 05, 2021 04:30PM
Quote
Microman
So what is this Secret Menu you talk ? And how does one get to it if needed?

there are a couple of variations and annoyingly enough I never found anything that will match model number to secret menu method but I'll give you mine.

1) While the tv is in standby mode
2) Press mute - 1 - 8 - 2 - power
3) in a moment you should see a blue menu
4) if you don't, try again
5) select `options`
6) select ` factory reset`

I might have done this twice before it worked on mine. The secret menu is surprisingly complex and technical - you're best off ignoring everything except what you need.



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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: NewtonMP2100
Date: September 05, 2021 05:29PM
....but no fries.....on the secret menu.....??



_____________________________________

I reject your reality and substitute my own!
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Re: Samsung TV - agreeing to the terms and conditions is a special kind of hell
Posted by: Markintosh
Date: September 06, 2021 11:07PM
Dumb Insignia TV + ATV4

Still happy with that decision...



“Live your life, love your life, don’t regret…live, learn and move forward positively.” – CR Johnson
Loving life in Lake Tahoe, CA
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