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Amazon is reducing returns
Posted by: mattkime
Date: November 13, 2021 10:09PM
By making it more difficult.

I ordered cat food and got the wrong cat food. Go through the automated system to correct it - Sorry, can't return this item! And thats even after I selected 'the wrong item was sent'

I'm sure this will get sorted by an agent but this seems like a dumb move by amazon.



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Re: Amazon is reducing returns
Posted by: Yoyodyne ArtWorks
Date: November 13, 2021 10:16PM
Chewy.com blows away Amazon for pet supplies.



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Re: Amazon is reducing returns
Posted by: GGD
Date: November 13, 2021 10:24PM
Quote
mattkime
I'm sure this will get sorted by an agent but this seems like a dumb move by amazon.

I think there are some items where they just don't want it shipped back, they'd rather have YOU throw it out then THEM to save shipping. They probably don't restock/resell returned food items.

I ran into this recently with some lithium coin cell batteries that they delivered to the wrong address. They replaced the order, but I asked the agent what to do if the misdelivered package actually arrived. I was told to keep them, they NEVER want lithium batteries shipped back, most likely due to the shipping restrictions on them, and they'll just refund the money if someone wants to return them.

My guess is the agent will tell you to keep it.
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Re: Amazon is reducing returns
Posted by: Acer
Date: November 13, 2021 10:38PM
This week I got a Disney Elsa Nap Mat instead of the router I ordered. I had no trouble sending it back via the automated system, but I was hoping I could keep it.
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Re: Amazon is reducing returns
Posted by: freeradical
Date: November 13, 2021 10:42PM
Jeff Bezos is a dog person, not a cat person.
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Re: Amazon is reducing returns
Posted by: Dennis S
Date: November 13, 2021 10:44PM
There has been two things that I griped about and they didn’t want them back. They were each worth around $6. They refunded my money. Two weeks ago I had no problem getting cleared to send back a $25 item although I kept it.
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Re: Amazon is reducing returns
Posted by: graylocks
Date: November 13, 2021 10:48PM
was the cat food listed as returnable? i always double-check that on every order.



"Success isn't about how much money you make. It is about the difference you make in people's lives."--Michelle Obama
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Re: Amazon is reducing returns
Posted by: GGD
Date: November 13, 2021 10:54PM
Quote
graylocks
was the cat food listed as returnable? i always double-check that on every order.

But if it's not the item that was ordered, that ultimately shouldn't matter.
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Re: Amazon is reducing returns
Posted by: graylocks
Date: November 13, 2021 10:56PM
Quote
GGD
Quote
graylocks
was the cat food listed as returnable? i always double-check that on every order.

But if it's not the item that was ordered, that ultimately shouldn't matter.

true.



"Success isn't about how much money you make. It is about the difference you make in people's lives."--Michelle Obama
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Re: Amazon is reducing returns
Posted by: mattkime
Date: November 13, 2021 11:00PM
Quote
Yoyodyne ArtWorks
Chewy.com blows away Amazon for pet supplies.

For the particular food I'm ordering, its $26 from chewy vs $23 from amazon, with subscription discount for both.
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Re: Amazon is reducing returns
Posted by: tuqqer
Date: November 14, 2021 06:58AM
Quote
Yoyodyne ArtWorks
Chewy.com blows away Amazon for pet supplies.

Agreed. Can't figure out how they're doing it (logistically, price, etc), but they're winning the pet game better than Amazon.



M1 2020 Mac mini (16G 2T) Monterey 12.x Dual 25" Acer 1440p LCDs M1 2020 13" MBAir (256G 8G)
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Re: Amazon is reducing returns
Posted by: Carnos Jax
Date: November 14, 2021 07:05AM
I wonder if they're turning a profit yet? Maybe they're like Amazon during Amazon's early years (plowing profits into growth or negative to win market share)?
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Re: Amazon is reducing returns
Posted by: bobinmurphy
Date: November 14, 2021 07:21AM
Quote
Yoyodyne ArtWorks
Chewy.com blows away Amazon for pet supplies.

Yeah, and much easier to get those antibiotics for my fish's ear infections that always seem to happen during allergy season.
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Re: Amazon is reducing returns
Posted by: space-time
Date: November 14, 2021 07:24AM
smiley-laughing001
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Re: Amazon is reducing returns
Posted by: Fritz
Date: November 14, 2021 07:27AM
Quote
freeradical
Jeff Bezos is a dog person, not a cat person.

is he an actual person or another mechanoid.



!#$@@$#!
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Re: Amazon is reducing returns
Posted by: Zoidberg
Date: November 14, 2021 10:16AM
Quote
mattkime
By making it more difficult.

I ordered cat food and got the wrong cat food. Go through the automated system to correct it - Sorry, can't return this item! And thats even after I selected 'the wrong item was sent'

I'm sure this will get sorted by an agent but this seems like a dumb move by amazon.

Similar situation a week back. I got a refund and was told to keep the incorrect order. I donated it to the local shelter.



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Re: Amazon is reducing returns
Posted by: SteveO
Date: November 14, 2021 03:21PM
I hope they are reducing returns. I watched a CBC (or was it 60 minutes?) segment on Amazon returns recently. Shockingly, many if not most end up in the waste stream. Dark secret of online shopping.
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Re: Amazon is reducing returns
Posted by: C(-)ris
Date: November 14, 2021 03:36PM
I just returned a 70lbs spring compressor. It was a pile of crap and completely unsafe. First time I ever left a 1 star review for something.



C(-)ris
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Re: Amazon is reducing returns
Posted by: mikebw
Date: November 16, 2021 08:15AM
Quote
mattkime
Quote
Yoyodyne ArtWorks
Chewy.com blows away Amazon for pet supplies.

For the particular food I'm ordering, its $26 from chewy vs $23 from amazon, with subscription discount for both.

I tried Chewy for cat food and litter once with a special promo discount, but wound up going back to Amazon because they were cheaper.
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