I initiated a return on an Apple device. When I purchased this device, I traded a year older model in on it and received $470 applied to cost of the new device.

On the return statement Apple only shows what will be credited back to my card. They don’t state anything about the $470.

Am I out that amount?

This seemed to difficult of an issue for Apple support and Goldman Sachs to answer.

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I sit on a man’s back, choking him and making
him carry me, and yet assure myself and others
that I am very sorry for him and wish to ease his
lot by all possible means — except by getting off
his back. - Leo Tolstoy, novelist and Philosopher
(1828-1910)

You should NOT be out the $470. Time to pester them.

I would think your Apple account should show a “store credit” type thing for the $470, but what do I know? Lol

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Roswell, GA (Atlanta suburb)

Yep, Apple Account should have a balance of $470 if they accepted the trade-in.

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39°36'17"N 75°44'43"W

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