My HP P2055dn works, but is starting to do a weird thing that I can't trouble shoot. Since it is 11 years old, neither will HP.

Even though a doc has NO extra pages, it prints the whole thing fine, but then always sucks up one more sheet which stops in the cartridge area and "jams". I have to pull out the cartridge to pull out the extra sheet. I can't figure out what it triggering the extra sheet being pulled and not going through, if not needed.

I would prefer to solve the printing issue, rather than buy new, so hoping that this issue might be familiar to anybody. One person did mention this issue in a general search, but of course there were no real solutions.

If this can't be fixed, I'm open to replacing it, since it is going on in age a bit. The HP replacement for this model is the M404dn.

I know many here like Brother, so I've been looking at the HLL2370dn. Would this be the model most comparable to the HP I have? I've only had HP, so know nothing about the Brother line at all. How would the print quality compare?

Thanks!

I'm not up on new printer models so can't help there, however, whenever I'm having printer blips, the first thing I do is remove the printer via System Prefs, then re-install it. I suppose while in the printer dialog box, instead of print all, you can choose the pages of the entire doc and see if it still wants to print that extra page.

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mstudio
I'm not up on new printer models so can't help there, however, whenever I'm having printer blips, the first thing I do is remove the printer via System Prefs, then re-install it. I suppose while in the printer dialog box, instead of print all, you can choose the pages of the entire doc and see if it still wants to print that extra page.

Thanks. I'll try that.

Are you using CUPS (OpenPrinting) driver?
If not, I'd give it a try. More info here.

and the link to HP's CUPS Support [developers.hp.com]

(it says 'Linux' but covers UNIX/macOS)

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Clean the rollers.
==

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Buzz
Clean the rollers.
==

Did that. As I said, it picks up and prints well, but pulling in an extra sheet AFTER the job is done.

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MrNoBody
Are you using CUPS (OpenPrinting) driver?
If not, I'd give it a try. More info here.

and the link to HP's CUPS Support [developers.hp.com]

(it says 'Linux' but covers UNIX/macOS)

Thanks. I'm currently running Mojave on a mid-2014 MBP. What would this do that the system doesn't?

Some possibilities:

1. Remove printer. Download the drivers, and install:

[support.apple.com]

THEN reinstall.

2. If you have different connection options (USB and ethernet) try the other one.

3. Try a different user account.

4. Does it do the extra page with all apps, or only one app?

5. Are you printing double-sided?

Try these, especially the second one. It's for Windows, I think, and you'll need to adapt it, but it looks straightforward.

[support.hp.com]

[www.solveyourtech.com]

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mspace
...
Thanks. I'm currently running Mojave on a mid-2014 MBP. What would this do that the system doesn't?

CUPS aka Common UNIX Printing System
is a modular printing system for Unix-like computer operating systems
which allows a computer to act as a print server. A computer running
CUPS is a host that can accept print jobs from client computers, process
them, and send them to the appropriate printer. [en.wikipedia.org]
macOS (OS X) is UNIX. CUPS allows Macs to use printers that are not specifically
supported by Apple or the mfr. never provided Mac support.
The web based GUI makes it super simple to setup & customize.

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39°36'17"N 75°44'43"W

DuckDuckGo
The search engine that doesn't track you.

DemComm Records 2021 Greatest Hits
includes:
Taxman by Joe & Nancy's Rich Ice Cream Band
The Humpty Dance by The Harris-Brown Hookup
Lets Spend The Night Together by The Fang-Swalwell Gang
Díaz-Canel Is A Friend of Ours by The AOC Squad
My Old Kentucky Retirement Home by MitchMcC & The Soggy Boxer Boys
Burning Down The House by Merrick & The Goons
Back In the USSR by Bernie's Red Square Trio

Quote
MrNoBody

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mspace
...
Thanks. I'm currently running Mojave on a mid-2014 MBP. What would this do that the system doesn't?

CUPS aka Common UNIX Printing System

Thanks!

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anonymouse1
Some possibilities:

1. Remove printer. Download the drivers, and install:

[support.apple.com]

THEN reinstall.

2. If you have different connection options (USB and ethernet) try the other one.

3. Try a different user account.

4. Does it do the extra page with all apps, or only one app?

5. Are you printing double-sided?

3/4 Happens with two different computers, using different apps.

5 Happens whether printing single or double sided. Always after the job is done.

I know you have, but it's the rollers, they may beyond cleaning to revive.
I have exact same issue with my 13-year-old Canon MF.
I can clean with distilled water and they're good for a week.
Nothing lasts forever, except Bridget Bardots image from the 50's and 60s ...in my head.

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!#$@@$#!

composed with both pinkie toes

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Fritz
I know you have, but it's the rollers, they may beyond cleaning to revive.
I have exact same issue with my 13-year-old Canon MF.
I can clean with distilled water and they're good for a week.
Nothing lasts forever, except Bridget Bardots image from the 50's and 60s ...in my head.

OK, trying to follow . . .
The rollers are processing the job fine. Why would it be the rollers if the job is "done"? What would be telling them to pick up a non-needed sheet? They shouldn't be active at all by that point. The job is supposedly completed.

If this is happening on every print job the printer has a default
{form feed after job} set in configuration memory.
iirc, For HP PCL5 it's: <1B0C> and a Printer Reset <1B45> might clear it.

dats all I got

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39°36'17"N 75°44'43"W

DuckDuckGo
The search engine that doesn't track you.

DemComm Records 2021 Greatest Hits
includes:
Taxman by Joe & Nancy's Rich Ice Cream Band
The Humpty Dance by The Harris-Brown Hookup
Lets Spend The Night Together by The Fang-Swalwell Gang
Díaz-Canel Is A Friend of Ours by The AOC Squad
My Old Kentucky Retirement Home by MitchMcC & The Soggy Boxer Boys
Burning Down The House by Merrick & The Goons
Back In the USSR by Bernie's Red Square Trio

Quote
MrNoBody
If this is happening on every print job the printer has a default
{form feed after job} set in configuration memory.
iirc, For HP PCL5 it's: <1B0C> and a Printer Reset <1B45> might clear it.

dats all I got

Thanks. Where would I use these codes? I can't find any place on the printer web page access.
Or do I just do a "restore defaults" via the control panel on the printer directly?

==

Ok, try this:

Go to the control panel on the printer
Press OK.
Press the down arrow to select Service, and then press OK.
Press the down arrow to select Restore defaults, and then press OK.

My hunch is that some little setting got accidentally tweaked. The links I gave in the earlier post work for Windows, but I can't find those options in MacOS.

Do you have the manual-feed tray open a crack? It may be causing the printer to continue feeding beyond the last page because it doesn't detect the end of a page coming through the feeder. Sometimes, after years of use/abuse, the tray doesn't close completely and weird paper feed errors occur.

Have you fanned your paper? It's winter, and static-cling causing extra pages to feed through is common during cold/dry seasons.

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anonymouse1
Ok, try this:

Go to the control panel on the printer
Press OK.
Press the down arrow to select Service, and then press OK.
Press the down arrow to select Restore defaults, and then press OK.

My hunch is that some little setting got accidentally tweaked. The links I gave in the earlier post work for Windows, but I can't find those options in MacOS.

Thanks. I thought that might be the case. Most of the “fixes” on HP I found were windows centric.

Tried the driver reinstall. No good.

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Tiangou
Do you have the manual-feed tray open a crack? It may be causing the printer to continue feeding beyond the last page because it doesn't detect the end of a page coming through the feeder. Sometimes, after years of use/abuse, the tray doesn't close completely and weird paper feed errors occur.

Have you fanned your paper? It's winter, and static-cling causing extra pages to feed through is common during cold/dry seasons.

Will check the tray. I think it’s ok…

Did the reset do anything?

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anonymouse1
Did the reset do anything?

Will be testing later today,

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anonymouse1
Did the reset do anything?

Did reset.

Printed a single page. Good.

Printed a 3 page doc. First page ok, then did the "jam in cartridge area".

One or two times before it would happen in the middle of a job, but mostly at the end after completion.

I have cleaned the rollers that pick up the paper that I know of. Are there any other rollers inside prints and how would the consumer get to them?

[www.amazon.com]

There's a separation pad that probably should be replaced.

Also, there's an image transfer roller which could be problematic.

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mspace

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anonymouse1
Did the reset do anything?

Did reset.

Printed a single page. Good.

Printed a 3 page doc. First page ok, then did the "jam in cartridge area".

One or two times before it would happen in the middle of a job, but mostly at the end after completion.

I have cleaned the rollers that pick up the paper that I know of. Are there any other rollers inside prints and how would the consumer get to them?

Looking into parts now.

I think I can do the rollers and separation pad easily. Anything that demands more of a disassembly, I probably can't accommodate.

Spoke to a tech at a parts place that made it sound worth the cost/fix. I hope so. Otherwise, it's new printer time.

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anonymouse1
There's a separation pad that probably should be replaced.

Also, there's an image transfer roller which could be problematic.

Quote
mspace

Quote
anonymouse1
Did the reset do anything?

Did reset.

Printed a single page. Good.

Printed a 3 page doc. First page ok, then did the "jam in cartridge area".

One or two times before it would happen in the middle of a job, but mostly at the end after completion.

I have cleaned the rollers that pick up the paper that I know of. Are there any other rollers inside prints and how would the consumer get to them?

Had this thought:

Have you recently switched to a new brand of paper? Cheap stuff?

Some of the generic stuff is under 20lb even if it says otherwise. Most lasers have trouble with less than 20lb paper. Add the dry winter air to the equation and it's jamming season.

---

Thanks. I’ll check…

Quote
Tiangou
Had this thought:

Have you recently switched to a new brand of paper? Cheap stuff?

Some of the generic stuff is under 20lb even if it says otherwise. Most lasers have trouble with less than 20lb paper. Add the dry winter air to the equation and it's jamming season.