I like Superwarehouse.

I'll have to send them an e-mail thanking them, and letting them know they now have a new customer.

That makes three Go-To vendors I check before going anywhere else.

However, that does not preclude looking elsewhere immediately when there's a RUN, YOU FOOLS!® production.

---

I am that Masked Man.

All you can do, is all you can do.

There’s trouble — it's time to play the sound of my people.

Your boos mean nothing to me, I've seen what you cheer for.

Insisting on your rights without acknowledging your responsibilities isn’t freedom, it’s adolescence.

I've been to the edge of the map, and there be monsters.

We are a government of laws, not men.

Everybody counts or nobody counts.

When a good man is hurt,
all who would be called good
must suffer with him.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men except
by believing all possible evil of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

I *love* SIGs. It's Glocks I hate.

Who are your other two go-to vendors?

Funny you mention that, and in those particular terms. A little while ago I received a 'thank you for your business' email from SuperWarehouse, and I decided to reply with the following:

Russell,

I'm glad that you sent the email below, because it reminded me that I had been meaning to commend you on the way you handled the apparent price mix-up of last week on the SmartDisk FireLite portable drive. At the time I placed the order it just seemed like a great deal. It wasn't until a day later when I read of other companies canceling orders that it became evident that there may have been a widespread mistake.

That said, I appreciate your honoring your website listed price, and I know for a fact that the way you responded made a positive impact on me and many others who have now added SuperWarehouse to their list of "go to" vendors. There is much praise for your company on some of the forum sites I visit regularly and I hope this proves to be a positive thing for SuperWarehouse in the long run.

I wish you continued success, and I will certainly be checking SuperWarehouse first, when the time comes to purchase supplies and other equipment.


I think it's nice to let a company know when they do well as well as when they screw up.

pfft, i got 2 for $86 from ritz

the $20 shipping killed me

---

Edited 999 time(s). Last edit at 12:08PM by jdc.

Yep, I have 2 waiting in the mail for me when I get home $60 total. BTW I just got this email from SW. Looks like a stand up guy with a stand up business. They are definitely in the mix for my business from now on.

Dear xxxxx,

I wanted to personally thank you for the order you placed with us a couple of weeks ago. At Super Warehouse, we truly appreciate your business and look forward to serving you again soon.

Our mission is simply to provide fast, accurate, consistent and responsive service to all of our clients on EVERY order! If you have any questions about your order, please contact our customer service staff directly at clientscomefirst@superwarehouse.com. If you would like to place another order or have any questions regarding our product offerings, you may call our sales dept. toll free at 1-800-814-5410 and press 1, or visit us online at [www.superwarehouse.com].

Of course, if you would like to reach me directly, please shoot me an email to russell@superwarehouse.com and I will respond promptly.

Again, thanks for giving us the opportunity to serve you.

Regards,

Russell Schneider, President & CEO
Super Warehouse
(800) 814-5410 Toll Free
(619) 216-3465 International
[www.superwarehouse.com]



Edited 1 time(s). Last edit at 03/28/2007 04:57PM by weapon.

Yeah, I got the same e-mail from Russell. I also got an e-mail on Monday saying my order was processed but when I try to check the status, I still get a "Tracking No. not available yet" message. I'll believe it when I see it.

Mike -

You need to call. The tracking number origianlly sent to me was not correct. I just got my 2 and the site still says "Tracking No. not available yet"

Quote
weapon
Yep, I have 2 waiting in the mail for me when I get home $60 total. BTW I just got this email from SW. Looks like a stand up guy with a stand up business. They are definitely in the mix for my business from now on.

Dear xxxxx,

your name is "xxxxx?"

I posted another request for tracking info on their website and received an e-mail with a UPS tracking number. Should be here Friday. Woohoo!!!

Quote
5percentTHD


your name is "xxxxx?"

actually, it is Señor Cinco Equis; the SW folks are friendly and informal, hence "xxxxx"...

---

Sometimes it is what it is...
and then there's times when it's really better.



==

Quote
Buzz

Quote
5percentTHD


your name is "xxxxx?"

actually, it is Señor Cinco Equis; the SW folks are friendly and informal, hence "xxxxx"...

LOL, LOL

You don't happen to own a big oil company in San Antonio ?

I think it's nice to let a company know when they do well as well as when they screw up.

My sentiments exactly.

I got five e-mails total; two from Russell, two from Jennifer, one from Irene.

Given the late hour I jumped in the pool, I fully expected to strike out, and no hard feelings.

But SW came thru even though they didn't have to. Since the $30ish price was a wholesale price, some places may not have done too bad with shipping. But since SW gave me free shipping (3 or more?) this may have cost them.

I'm in.

---

I am that Masked Man.

All you can do, is all you can do.

There’s trouble — it's time to play the sound of my people.

Your boos mean nothing to me, I've seen what you cheer for.

Insisting on your rights without acknowledging your responsibilities isn’t freedom, it’s adolescence.

I've been to the edge of the map, and there be monsters.

We are a government of laws, not men.

Everybody counts or nobody counts.

When a good man is hurt,
all who would be called good
must suffer with him.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men except
by believing all possible evil of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

I *love* SIGs. It's Glocks I hate.

Got my drive from Ritz. It will be my new traveling "toolkit" disk