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Office 365 not loading all fonts
Posted by: celliott
Date: April 25, 2022 04:19PM
I've been using Office 365 regularly with few problems. All of a sudden on my new Mac Studio when I open Word I get this message just below the ribbon:

"We were unable to load all your fonts. Some fonts may be missing."

When I got the Studio, I did a Migration Assistant migration from my M1 Mac mini. Everything worked fine for the past week+. Saturday when I wanted to do some work I launched Word (same version used on the Mini) and I got that message. Specifically missing is the old Time.ttc font which I use as my default. there may be others and the Word font menu is weird- fonts mixed up.

I used Apple Font Book and confirmed that Times is on the Mac in the System->Library->Fonts

I uninstalled Office and reinstalled it, but no change.

I am using the same fonts on my 14" MacBook Pro- same OS Monterey 12.3.1, same version of Office, etc. Everything is as it should be on the MBP, working normally. Anyone else encountering this? Office help online page is not helpful.
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Re: Office 365 not loading all fonts
Posted by: Speedy
Date: April 25, 2022 04:25PM
I’m sure any number of us would be happy to troubleshoot your Studio in our homes.



Saint Cloud, Minnesota, where the weather is wonderful even when it isn't.
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Re: Office 365 not loading all fonts
Posted by: Tiangou
Date: April 25, 2022 04:52PM
Hmm... Office supports TT fonts.

Try a safe-boot and reboot to clean OS font caches.



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Re: Office 365 not loading all fonts
Posted by: anonymouse1
Date: April 25, 2022 06:27PM
Maybe a cache-clearing sweep with Onyx or Cocktail?
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Re: Office 365 not loading all fonts
Posted by: celliott
Date: April 25, 2022 07:16PM
Thanks. I'll give it a shot.
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Re: Office 365 not loading all fonts
Posted by: celliott
Date: April 26, 2022 07:38AM
Used Onyx and cleared caches. Seems to have done the job. Thanks for the advice, not sure I would have thought of that one.
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