I sold a Fitbit on eBay. It's new, in original packaging. I gave the model number in the description. The listing was "returns not accepted".

A couple of days ago, I got a message saying the buyer wants to return, because "it doesn't work with his/her phone."

Today I got a return request saying, "it doesn't fit."

In the return request, eBay says I'm not obligated to accept the return.

I replied saying if the buyer reimbursed my shipping g costs both ways, I wOuld accept the return.

Did I make a mistake? Should I have just refused the return? Could I receive negative feedback if I refused the return?

You opened yourself to the risk that they pay the $10 or so for shipping and you get back an open and devalued (or damaged) device with little recourse. I would point them to ebay's policies and say you had a change of heart. Doesn't work with your phone? Get another phone. One-size fits all device doesn't fit? It makes a great Christmas gift.

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Le poète doit vivre beaucoup, vivre dans tous les sens. - Verlaine

"Could I receive negative feedback if I refused the return?"

yes

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hal
"Could I receive negative feedback if I refused the return?"

yes

Did I hear that buyers can no longer give sellers negative feedback? Or was it just retaliatory feedback? Or a dream, perhaps?

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lost in space

Quote
hal
"Could I receive negative feedback if I refused the return?"

yes

Did I hear that buyers can no longer give sellers negative feedback? Or was it just retaliatory feedback? Or a dream, perhaps?

sellers can no longer leave bad feedback for buyers

Well it's no longer new in original packaging so if you take it back you'll have to sell it as used now.

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Grateful11

you should have said no. I think if you get a neg, you can reply/rebut I believe. At least you could in the past.

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“A sword never kills anybody; it is a tool in the killer's hand.” Seneca the Younger

The police have no duty to respond. See Castle Rock v. Gonzales, 545 U.S. 748 (2005) or Warren v. District of Columbia[1] (444 A.2d. 1, D.C. Ct. of Ap. 1981)

Judge Lee wrote that “we cannot jettison our constitutional rights, even if the goal behind a law is laudable." 9th Circuit Court of Appeals

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....another reason stopped selling on Ebay....some think Ebay is like a store.....the value of the 'new' item is now less since it is 'used'.....should have said no [ stupid buyers on Ebay ]......

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I reject your reality and substitute my own!