I sent an order through iPhoto for prints. Apple enlarged and cropped them and they are unusable.
[
forums.macresource.com]
I got an answer to my complaint today, which essentially says "too bad, so sad":
Dear Gutenberg,
Thank you for contacting iPhoto Customer Support.
Apple recommends using iPhoto to adjust your images to the proper aspect ratio before submitting them. Images that are not constrained to the aspect ratio of the print size you are ordering are automatically cropped during processing. This is why your prints did not turn out as you had expected.
To constrain an image to the proper aspect ratio, select the photo you want to adjust and click the Edit button. Position the arrow pointer at one corner of the area you want to select, then drag to enclose the desired area.
To constrain your selection to a specific size ratio, choose a ratio from the Constrain pop-up menu before dragging to enclose the desired area. If you plan to use the photo in a book, choose 4 x 3. If you're ordering larger prints, choose the appropriate size (5 x 7 or 8 x 10) to constrain the image. Finally, click the Crop button.
Consult the following articles for more information:
iPhoto: About aspect ratio and print orders
[
www.info.apple.com]
iPhoto 5 Help: Cropping Photos
[
www.info.apple.com]
Please note that if you are ordering different size prints of the same image, you should make separate copies of that image, each one cropped to the aspect ratio of each print size to be ordered.
Sincerely,
The iPhoto Team
Find answers to many questions in the iPhoto Help menu and at the iPhoto Support website:
[
www.apple.com]
Network-related issues that occur when ordering prints or books in iPhoto may be caused by a variety of reasons. We recommend you use the most current version of iPhoto. You may download iPhoto updates here:
[
www.apple.com]
------------
So I sent them this, making my request for reprints a little stronger:
Nowhere on the order sheet does it say that the photos will be cropped by Apple. I had three 11 by 14 images and chose 16 by 20 so they would print comfortably on the page at 100 percent. I did not authorize the photos to be enlarged and cropped.
The photos I received are enlarged to 145 percent, which I did not order or authorize, and they are unacceptable because the bottom is cropped off. They are newspaper pages and they must have the bottom of the page printed in order to be acceptable.
Please reprint the pages at 100 percent at your expense. The order you sent me is unacceptable and I had no warning that the photos would be altered.
Otherwise you could return my money, including the shipping.
-----------
Any suggestions from here?
Thanks, Gutie
