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Diabetics and iOS17 - Freestyle Libre conflicts
Posted by: Ombligo
Date: September 18, 2023 01:40PM
I received notification today the my wife's Freestyle Libre diabetes monitor may not function properly with iOS17. In case there are other users out there, I wanted to spread the word as it is quite important.

Here is the message I received:
The Apple iOS 17 release introduces StandBy Mode and Assistive Access Mode. These new features may impact your experience with the FreeStyle Libre Family of Apps if you choose to update to iOS 17.

While our teams work quickly to verify and confirm compatibility, we recommend you disable automatic operating system updates on your smartphone. If you decide to update to iOS 17, please find information you need to know below.

Keep Receiving Notifications on StandBy Mode
StandBy Mode is an iOS 17 feature designed to activate your iPhone’s lock screen when the phone is charging and placed on its side. This may prevent you from receiving crucial notifications such as glucose alarms and other important alerts from the FreeStyle Libre Family of Apps.

To continue receiving notifications from your Freestyle monitor:
1) Open Settings
2) Tap Standby
3) Turn on Show Notifications

Avoid using Assistive Access Mode
This mode distills apps and experiences to their essential features in order to lighten cognitive load.

Currently, we do not recommend using this mode when using the FreeStyle Libre Family of Apps. It will impact your ability to activate a Sensor, make changes to alarm settings, or receive glucose alarm notifications.

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Edited 1 time(s). Last edit at 09/18/2023 01:43PM by Ombligo.
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