All I wanted was a PC system optimizer and from what I read on the web their System Mechanic" software was the "perfect" choice PLUS they had a great sale. However, after purchasing a license from their site, the next screen said I had to call them to activate it. Along with the deal was their 24/7 live tech support (which I really don't but it was free - at least for the first 30 days) ] and they said I could cancel it before the trial was up.

After speaking with them on the phone they very strongly tried to convince me NOT to cancel the tech support (which renews at $19.95/mo) and said to "try it out and if you don't want it you can cancel it." Then they scheduled me to get a call from said "Tech Support" to "speed up my PC", but that they needed to initiate remote control of my computer to do so.

I can sometimes be naive, but in my gut, I know this could be dangerous. So, I haven't called them back and am about ready to uninstall their software. Also, when I got a voicemail from their tech people he was reading a script off of his computer screen, and - I don't mean to be racist - but I could barely understand him as well.

So, is this a scam? Any advice? Words of wisdom?

Here's their website:

iolo.com

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Master Tinkerer Jerry®

My Amazon WISH List updated Dec 2024

Help me MacResource users, you're my only hope!





Edited 2 time(s). Last edit at 11/29/2023 04:59PM by Jerry®.

Windows can be so messed up (*) that I doubt a piece of 3rd party software or service can fix things and speed it up.

I would rather back up the files and then nuke and pave. But, I cannot offer support on that, it depends on so many variables. Good luck.

(*) I use windows at work and kids have Windows gaming PC. If you maintain it properly and don't install all the random crap you find online, Windows is OK. There are occasional glitches here and there, but we also have those in macOS and Linux.

never heard of iolo before. I cold google it to see what comes up.

Good luck again.

It's cr@pware. Can do it all with free and built-in utilities. But it doesn't look like an outright identity-theft-type scam. Just a bad company with a wholly redundant product and a scummy sales team pretending they're doing support.

[duckduckgo.com]

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Run away. No way should you sign up for this or give them access.

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My life goes smoothly and in regular intervals

Quote
Tiangou
It's cr@pware. Can do it all with free and built-in utilities. But it doesn't look like an outright identity-theft-type scam. Just a bad company with a wholly redundant product and a scummy sales team pretending they're doing support.

[duckduckgo.com]

Interesting!!!!!! thanks!!!

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Master Tinkerer Jerry®

My Amazon WISH List updated Dec 2024

Help me MacResource users, you're my only hope!

Quote
ka jowct
Run away. No way should you sign up for this or give them access.

See you guys taught me well over the years!!!!

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Master Tinkerer Jerry®

My Amazon WISH List updated Dec 2024

Help me MacResource users, you're my only hope!