advertisement
Forums

The Forum is sponsored by 
 

AAPL stock: Click Here

You are currently viewing the Tips and Deals forum
AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: Buzz
Date: January 26, 2006 03:27AM
The fireworks started for real, but it's gonna take me a while longer to calm down enough to wax eloquent about this afternoon's experience. The "new" manager, allegedly of four hours tenure, called, and couldn't stop lying. He eventually pissed me off so much I had to hang up on him. I'd like to address one of his lies here. He stated after being tripped up several times along the way, that it was "company policy" that all open box, demo, customer returns, or otherwise not-new-in-factory-sealed-box machine were not to be sold/re-sold until the drive was restored to the way it came from the factory.

Three of the trip ups were over the various other people's data found on the drive, that he first tried to justify and explain away, but obviously was not able to do while we discussed the condition of the MDD. When he finally backed himself into the "company policy" corner, I quickly pointed out that "then you [CUSA] violated company policy with this sale". He then gets indignant over the "you", as though I meant him personally, knowing full well I meant the collective CUSA "you", as yet another attempted deflection. When that failed, he called the CUSA workerbees "too stupid to know any better" and said that sometimes they slip up, and when they do, they should be fired. Draw your own conclusions to that one..., like it's OK for companies like CUSA to commit crimes against their customers if their employees' IQ is less than their shoe and hat sizes combined. Another trip up was his mentioning that it was "company policy" to clear out old inventory, which he "whoops'ed" on before getting to the factory clean drive "company policy".

For those of you that have bought an open box, demo, customer return, or otherwise not-new-in-factory-sealed-box machine from CUSA, or have first hand knowledge about a friend, relative, client or other such person or persons that have; How many of you/them had drives that were restored to factory clean specs before purchase? and how many were not?

No need to deal w/ what was represented in conjunction w/ the purchase, as anything other than an "as factory clean drive" is clearly a violation of "company policy". Thanks,

Buzz

P.S.- I didn't wait until next week after all to send the info the the TV consumer advocates; it went out a few hours before the "new" manager called me. ;)
==

Part I – Beginning of Saga [forums.macresource.com]
Part VI – End of Saga w/ Replies [forums.macresource.com]
Follow-Up, Part A [forums.macresource.com]
Follow-Up, Part B [forums.macresource.com]
Follow-Up, Part C [forums.macresource.com]
Follow-Up, Part D [forums.macresource.com]
Follow-Up, Part E [forums.macresource.com]
Follow-Up, Part F [forums.macresource.com]
Follow-Up, Part G [forums.macresource.com]



Sometimes it is what it is...
and then there's times when it's really better.



==
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: Will Collier
Date: January 26, 2006 07:04AM
I've bought a couple of floor models from CUSA stores over the years, and reformatted the drives as soon as I got them home. Don't recall ever checking them for "old data," since I expected from the jump that the drives would be full of junk from random people screwing around with them.

So, no help for you at all. winking smiley

While I'm impressed at how much work you've put into this effort, I think you're wasting your time dealing with CUSA at the store level. It's pretty clear by this time that the store managers are either (a) too ignorant or (b) too unethical to make good on their screw-ups. You need to go over their heads. I'd suggest finding CUSA's corporate investor relations contacts and getting in touch with somebody at the VP level (call the corporate office directly and ask for them by name once you, er, know a name to ask for).

That's Clark Howard's advice for dealing with a recalcitrant corporation, and based on my experience working at Apple Support a dozen or so years back, it's good advice. I've seen it work.

If that goes nowhere, call the district attorney and file fraud charges. Don't mess around with small claims court, send in the big guns.
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: spacescape
Date: January 26, 2006 07:25AM
Call your attorney general and tell them your story... Also, take Apple up on their offer and let them fix the machine... Then, after the machine is fixed, go into compUSA and tell them that you've contacted the attorney general based on their fraudulent lies (Selling you a machine that was older than they said... selling you a warranty on something that wasn't entitled to a warranty because it was already expired... and all their lies...)... Tell him that you would like a credit/check/store credit of some sort to compensate you for your headache...

Bill
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: elmo3
Date: January 26, 2006 07:28AM
how much is your time worth per hour?

Isn't there a better/more productive way to spend the time you've spent on this? Can this be resolved more quickly in a satisfactory fashion?

In other words, are we onto emotional vendetta here? I mean, this is business. Never let emotions cloud your business judgment.

And if you're hung up on "there's no way I'm going to let them win!" then you've already lost.



---------------


In the words of DharmaDog: "it may or may not be utter horse@#$%&, but it shouldn't be dismissed simply because it doesn't agree with your opinion."

Never underestimate the power of stupid people in large groups.

Trying is the first step to failure. -- Homer Simpson
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: mattkime
Date: January 26, 2006 08:15AM
how is this AppleCare Hell when its CompUSA's fault?

try to move on, there are better things to do in life.
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: Ken Sp.
Date: January 26, 2006 09:26AM
Buzz--I say keep it up--you are a principaled person-and I see your plight.
2 out of the 3 open box/used/demo Macs I have gotten from CompUSA have ahd previous users data on them.
On was the G4/400 with a bad processor I mentioned before. The other was a 12" Powerbook with a wonky hinge. It was obviuos that this was some sort of return. Either the TAP warranty or some other return.
The other one was a floor demo TiBook that seems to have never been anywhere but the demo floor.
Does your CompUSA have an Apple Rep? These Apple employees usually have a hand in returns/repairs in some way.



Edited 1 time(s). Last edit at 01/26/2006 10:28AM by Ken Sp..
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: $tevie
Date: January 26, 2006 11:40AM
Sorry, but this no longer sounds like somebody who is sharing their story or venting. I feel like I'm being asked to participate in the groundwork for a lawsuit, without it being made clear that that is what is going on.
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: SteveJobs
Date: January 26, 2006 11:49AM
hey, if you really want it exposed, contact a 20/20 producer (Mac user) Alan Esner at ABC. (or was there)
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: Racer X
Date: January 26, 2006 12:22PM
any chance you have recorded any of the phone calls?
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: RAMd®d
Date: January 26, 2006 01:53PM
Yeah, Linda Tripp got away with it.






I am that Masked Man.

Your boos mean nothing to me, I've seen what you cheer for.

Insisting on your rights without acknowledging your responsibilities isn’t freedom, it’s adolescence.

I've been to the edge of the map, and there be monsters.

We are a government of laws, not men.

Everybody counts or nobody counts.

When a good man is hurt,
all who would be called good
must suffer with him.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men except
by believing all possible evil of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

I *love* SIGs. It's Glocks I hate.
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: Buzz
Date: January 26, 2006 03:17PM
WC- thanks, point taken. I hadn't thought of the Investor Relations angle; will start tracking that down too.

spacescape- thanks, but the AG's office here in CA only turfs this kind of stuff back to the local counties (not big enough deal [yet]), so I'm better off dealing w/ the media outlets, and wherever the corporate food chains lead to until they catch on.

elmo- we're a bit too much alike as far as our extremism goes. To answer your questions; just about anything would be a better/more productive way to spend the time I've spent on this, but Apple is going out of their way to deny and avoid responsibility for fraudulent transactions that they benefited from, and CUSA just keeps lying, and using their lies to try to justify themselves a free "do over" after committing flagrant crimes. It pisses me off, big time; these are not the values I wish to instill in my son, or the rest of society. So I make a stink about it. Your points on emotion clouding business judgment are well taken; but while I may appear to be emotional, I prefer to look at is as being passionate for a just cause, and I try to always maintain proper business perspective. My passion actually sharpens the focus of that perspective. As to hourly rates, money has never been an issue. I'm physically handicapped, I can no longer do the physical activities I used to thrive on. This is in essence, my hour in the gym. Realistically, after AppleCare ratted out "P.M." and confirmed CUSA's fraud; there will never be a "winner".

mattkime- I took the non-working MDD into MacMall on 12/5/05 knowing that it was covered by AppleCare through 10/7/07; or should have been according to the CUSA paperwork. For the next 25 days, I operated under the assumption that ultimately the AppleCare situation would be resolved. When AppleCare ratted out "P.M.", I realized CUSA was in it up to their eyeballs. 13 more days later when I got the unrepaired MDD out from MacMall and was able to see what else CUSA had done w/ the machine, it was obvious CUSA was in it over their head. CUSA and AppleCare are in bed together, and this was spawned from an AppleCare problem; hence "AppleCare Hell".

Ken- thanks.

$tevie- the goal here, is getting CUSA and/or Apple to take responsibility for the illegal actions taken against their customers. CUSA and Apple's goal is evidently to get away with illegal business practices. I'm trying to avoid a lawsuit, not provoke one.

SJ- thanks, but couldn't find any contact info for him on 20/20 site, only links to prior stories; nothing current. If you can find something current, please post.

Racer- no tapes, just contemporaneous notes.

==

btw- the designer's privacy specialist has faxed and mailed a poignant letter to CUSA corporate in Dallas, so the food chain is being climbed.



Sometimes it is what it is...
and then there's times when it's really better.



==
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: ATT
Date: January 26, 2006 03:27PM
BUzz, I have been following your posts with interests. I hope that this situation get resolved with a new machine.

I was just wondering whether it's time for you to move this up to the corporate level at CUSA instead of the store level.

It also may be time for the your local TV stations to get involved.

Best of luck.
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: pRON aHOLIC
Date: January 26, 2006 03:50PM
$tevie Wrote:
-------------------------------------------------------
> Sorry, but this no longer sounds like somebody who
> is sharing their story or venting. I feel like I'm
> being asked to participate in the groundwork for a
> lawsuit, without it being made clear that that is
> what is going on.


I am actually waiting for the movie. Sounds as if there is enough for a sequel and triquel. ;-D



-------------------------------------------------------

Join team 38910 folding! [folding.stanford.edu] multi cpu-[calxalot.homeip.net]
Options:  Reply • Quote
Re: AppleCare Hell; Follow-Up, Part G.1 - "What's on your CUSA machine?"
Posted by: bruceko
Date: January 26, 2006 07:21PM
Buzz,
I talked to my Minister and Parole officer and they think you are out of control.
As you said in the first chapter of your epic saga "I scored an open box MDD". What did you think you were buying? An open box could be a demo, a return for what ever reason or a discontinued product.
It is very common for stores to require that you buy an extended warranty for an open box computer that is being sold "below cost"
CompUsa did screw up, error, act stupid, act incompetent in not getting the Apple care registered correctly. With the minimum wage lazy lackeys that work at IncometentUsa I don't think there was any cognitive thought for this to have happened. It requires a conscience thought process to commit fraud. That process just isn't there.
As I said before you have no standing in enforcing the rights of who ever had their data passed on to you. You were not harmed by that.
You should have you money refunded FOR THE COMPUTER AND APPLECARE because you did not receive the extended warranty you purchased. By your own admission you haven't even used the computer in the last two years
Quit trying to extort something out of Apple and Compusa. Take more of a tone willing to negotiate. Maybe you will get some resolution that way.






Edited 1 time(s). Last edit at 01/27/2006 09:35AM by bruceko.
Options:  Reply • Quote
Sorry, only registered users may post in this forum.

Click here to login

Online Users

Guests: 82
Record Number of Users: 186 on February 20, 2020
Record Number of Guests: 5122 on October 03, 2020