We are writing to notify you of a data security incident that may have involved your personal information. We take the protection of your personal information very seriously and are sending this correspondence to tell you what happened, what information was involved, what we have done, and what you can do to address this situation.

What Happened
Ticketmaster recently discovered that an unauthorized third party obtained information from a cloud database hosted by a third-party data services provider. Based on our investigation, we determined that the unauthorized activity occurred between April 2, 2024, and May 18, 2024. On May 23, 2024, we determined that some of your personal information may have been affected by the incident. We have not seen any additional unauthorized activity in the cloud database since we began our investigation.

What Information Was Involved
The personal information that may have been obtained by the third party may have included your name, basic contact information, and payment card information such as encrypted credit or debit card numbers and expiration dates.

What We Are Doing
We have been diligently investigating this incident with the assistance of outside experts. We have also contacted and are cooperating with federal law enforcement authorities, and this notice has not been delayed due to law enforcement investigation. We have additionally taken a number of technical and administrative steps to further enhance the security of our systems and customer data. These measures include rotating passwords for all accounts associated with the affected cloud database, reviewing access permissions, and increased alerting mechanisms deployed in the environment.

What You Can Do
As described in the enclosed document titled “Additional Resources,” we recommend you remain vigilant and take steps to protect against identity theft and fraud, including monitoring your accounts, account statements, and free credit reports for signs of suspicious activity. To further protect your identity and as a precaution, we are also offering you identity monitoring with TransUnion at no cost to you. Identity monitoring will look out for your personal data on the dark web and provide you with alerts for 1 year from the date of enrollment if your personally identifiable information is found online. These services will be provided by Cyberscout, a TransUnion company specializing in fraud assistance and remediation services.

You can sign up for this service by clicking the following link: [surveys.ticketmaster.com]

Your Ticketmaster account was not affected by this incident, however we recommend being mindful of phishing attempts such as emails from unknown senders or those that contain unusual content, such as links or attachments, or being asked to provide personal information over the phone.

For More Information
We are fully committed to protecting your information, and deeply regret that this incident occurred. If you have questions or concerns regarding this incident, please contact us at 1-800-653-1840 Monday-Friday from 8:00 a.m. to 8:00 p.m. Central Time, excluding holidays.

Sincerely,

Ticketmaster


ADDITIONAL RESOURCES

Monitor Your Accounts
We recommend that you regularly review statements from your accounts and periodically obtain your credit report from one or more of the national credit reporting companies. You may obtain a free copy of your credit report online at www.annualcreditreport.com, by calling toll-free 1-877-322-8228, or by mailing an Annual Credit Report Request Form (available at www.annualcreditreport.com ) to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report for a fee by contacting one or more of the three national credit reporting agencies (see the “Important Contacts” section for contact details).

You should remain vigilant for incidents of fraud or identity theft by reviewing account statements and monitoring free credit reports. When you receive your credit reports, review them carefully. Look for accounts or creditor inquiries that you did not initiate or do not recognize. Look for information, such as home address and Social Security number, that is not accurate. If you see anything you do not understand, call the credit reporting agency at the telephone number on the report. You should also call your local police department and file a report of identity theft. Finally, you should make sure to keep a copy of the police report in case you need to provide it to creditors or credit reporting agencies when accessing or disputing inaccurate information.

You have rights under the federal Fair Credit Reporting Act (FCRA), which governs the collection and use of information about you by consumer reporting agencies. For more information about your rights under the FCRA, please visit [www.ftc.gov].

Credit Freeze
You have the right to put a security freeze, also known as a credit freeze, on your credit file, so that no new credit can be opened in your name without the use of a Personal Identification Number (PIN) that is issued to you when you initiate a freeze. A credit freeze is designed to prevent potential credit grantors from accessing your credit report without your consent. If you place a credit freeze, potential creditors and other third parties will not be able to access your credit report unless you temporarily lift the freeze. Therefore, using a credit freeze may delay your ability to obtain credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. Should you wish to place a credit freeze, please contact all three major consumer reporting agencies (see the “Important Contacts” section for contact details).

You must separately place a credit freeze on your credit file at each credit reporting agency. The following information should be included when requesting a credit freeze:

Full name, with middle initial and any suffixes;
Social Security number;
Date of birth (month, day, and year);
Current address and previous addresses for the past five (5) years;
Proof of current address, such as a current utility bill or telephone bill;
Other personal information as required by the applicable credit reporting agency.
Fraud Alerts
You also have the right to place an initial or extended fraud alert on your file at no cost. An initial fraud alert lasts one year and is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the credit reporting agencies listed below. The agency you contact will then contact the other two credit agencies.

Important Contacts

To access your credit report, or to implement a security freeze or a fraud alert, you may contact the three major credit reporting agencies listed below.

Access your Credit Report

Implement a Security / Credit Freeze

Implement a Fraud Alert

Equifax

P.O. Box 740241
Atlanta, GA, 30374-0241
1-866-349-5191
www.equifax.com

P.O. Box 105788
Atlanta, GA 30348-5788
1-888-298-0045
www.equifax.com/personal/credit-report-services

P.O. Box 105069
Atlanta, GA 30348-5069
1-800-525-6285
www.equifax.com/personal/credit-report-services/credit-fraud-alerts

Experian

P.O. Box 2002
Allen, TX,
75013-9701
1-866-200-6020
www.experian.com

P.O. Box 9554
Allen, TX 75013-9554
1-888-397-3742
www.experian.com/freeze/center.html

P.O. Box 9554
Allen, TX 75013-9554
1-888-397-3742
www.experian.com/fraud/center.html

TransUnion

P.O. Box 1000
Chester, PA, 19016-1000
1-800-888-4213
www.transunion.com

P.O. Box 160
Woodlyn, PA 19094
1-800-916-8800
www.transunion.com/credit-freeze

P.O. Box 2000
Chester, PA, 19016-2000
1-800-680-7289
www.transunion.com/fraud-alerts

For more information about fraud alerts, security freezes, and steps for avoiding identity theft, or if you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you can contact the Federal Trade Commission (FTC) at: FTC Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington D.C. 20580, by phone at 1-877-438-4338, or by visiting www.consumer.ftc.gov. You should also report incidents of suspected identity theft to local law enforcement and the Attorney General's office in your home state and file a police report.

District of Columbia residents may contact the Office of the Attorney General for the District of Columbia, Office of Consumer Protection, at 400 6th St. NW, Washington, D.C. 20001, [oag.dc.gov], or by phone at (202) 442-9828 (consumer protection hotline).
Iowa and Oregon residents are advised to report any suspected identity theft to law enforcement, to their respective Attorney General, and to the FTC.
If you are a Maryland resident, you may contact the Maryland Office of the Attorney General, Consumer Protection Division Office, at 44 North Potomac Street, Suite 104, Hagerstown, MD 21740, by phone at 1-888-743-0023, or 410-528-8662, or at [www.marylandattorneygeneral.gov].
North Carolina residents may contact the North Carolina Office of the Attorney General, Consumer Protection Division, at 9001 Mail Service Center, Raleigh, NC 27699-9001, www.ncdoj.gov, or by phone at 1-877-566-7226.
Rhode Island residents may contact the Office of the Attorney General at 150 South Main Street, Providence, RI 02930, or by phone at (401) 274-4400.
Massachusetts residents are advised of their right to obtain a police report in connection with this incident.
New York residents, in addition to considering placing a security freeze on their credit reports, may report any incidents of suspected identity theft to law enforcement, including the FTC, the New York Attorney General, or local law enforcement. More information is available at the New York Department of State Division of Consumer Protection website, [dos.ny.gov]; The NY Attorney General at: [ag.ny.gov] or by phone at 1-800-771-7755; or via the FTC at www.ftc.gov/bcp/edu/microsites/idtheft/ or [www.identitytheft.gov].

---

Saint Cloud, Minnesota, where the weather is wonderful even when it isn't.

Quote
Speedy
You can sign up for this service by clicking the following link: [surveys.ticketmaster.com]

They'll add their usual 50% markup to any cost...

Quote
Speedy
We are writing to notify you of a data security incident that may have involved your personal information. We take the protection of your personal information very seriously and are sending this correspondence to tell you what happened, what information was involved, what we have done, and what you can do to address this situation.

What Happened
Ticketmaster recently discovered that an unauthorized third party obtained information from a cloud database hosted by a third-party data services provider. Based on our investigation, we determined that the unauthorized activity occurred between April 2, 2024, and May 18, 2024. On May 23, 2024, we determined that some of your personal information may have been affected by the incident. We have not seen any additional unauthorized activity in the cloud database since we began our investigation.

What Information Was Involved
The personal information that may have been obtained by the third party may have included your name, basic contact information, and payment card information such as encrypted credit or debit card numbers and expiration dates.

What We Are Doing
We have been diligently investigating this incident with the assistance of outside experts. We have also contacted and are cooperating with federal law enforcement authorities, and this notice has not been delayed due to law enforcement investigation. We have additionally taken a number of technical and administrative steps to further enhance the security of our systems and customer data. These measures include rotating passwords for all accounts associated with the affected cloud database, reviewing access permissions, and increased alerting mechanisms deployed in the environment.

What You Can Do
As described in the enclosed document titled “Additional Resources,” we recommend you remain vigilant and take steps to protect against identity theft and fraud, including monitoring your accounts, account statements, and free credit reports for signs of suspicious activity. To further protect your identity and as a precaution, we are also offering you identity monitoring with TransUnion at no cost to you. Identity monitoring will look out for your personal data on the dark web and provide you with alerts for 1 year from the date of enrollment if your personally identifiable information is found online. These services will be provided by Cyberscout, a TransUnion company specializing in fraud assistance and remediation services.

You can sign up for this service by clicking the following link: [surveys.ticketmaster.com]

Your Ticketmaster account was not affected by this incident, however we recommend being mindful of phishing attempts such as emails from unknown senders or those that contain unusual content, such as links or attachments, or being asked to provide personal information over the phone.

For More Information
We are fully committed to protecting your information, and deeply regret that this incident occurred. If you have questions or concerns regarding this incident, please contact us at 1-800-653-1840 Monday-Friday from 8:00 a.m. to 8:00 p.m. Central Time, excluding holidays.

Sincerely,

Ticketmaster


ADDITIONAL RESOURCES

Monitor Your Accounts
We recommend that you regularly review statements from your accounts and periodically obtain your credit report from one or more of the national credit reporting companies. You may obtain a free copy of your credit report online at www.annualcreditreport.com, by calling toll-free 1-877-322-8228, or by mailing an Annual Credit Report Request Form (available at www.annualcreditreport.com ) to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report for a fee by contacting one or more of the three national credit reporting agencies (see the “Important Contacts” section for contact details).

You should remain vigilant for incidents of fraud or identity theft by reviewing account statements and monitoring free credit reports. When you receive your credit reports, review them carefully. Look for accounts or creditor inquiries that you did not initiate or do not recognize. Look for information, such as home address and Social Security number, that is not accurate. If you see anything you do not understand, call the credit reporting agency at the telephone number on the report. You should also call your local police department and file a report of identity theft. Finally, you should make sure to keep a copy of the police report in case you need to provide it to creditors or credit reporting agencies when accessing or disputing inaccurate information.

You have rights under the federal Fair Credit Reporting Act (FCRA), which governs the collection and use of information about you by consumer reporting agencies. For more information about your rights under the FCRA, please visit [www.ftc.gov].

Credit Freeze
You have the right to put a security freeze, also known as a credit freeze, on your credit file, so that no new credit can be opened in your name without the use of a Personal Identification Number (PIN) that is issued to you when you initiate a freeze. A credit freeze is designed to prevent potential credit grantors from accessing your credit report without your consent. If you place a credit freeze, potential creditors and other third parties will not be able to access your credit report unless you temporarily lift the freeze. Therefore, using a credit freeze may delay your ability to obtain credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. Should you wish to place a credit freeze, please contact all three major consumer reporting agencies (see the “Important Contacts” section for contact details).

You must separately place a credit freeze on your credit file at each credit reporting agency. The following information should be included when requesting a credit freeze:

Full name, with middle initial and any suffixes;
Social Security number;
Date of birth (month, day, and year);
Current address and previous addresses for the past five (5) years;
Proof of current address, such as a current utility bill or telephone bill;
Other personal information as required by the applicable credit reporting agency.
Fraud Alerts
You also have the right to place an initial or extended fraud alert on your file at no cost. An initial fraud alert lasts one year and is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the credit reporting agencies listed below. The agency you contact will then contact the other two credit agencies.

Important Contacts

To access your credit report, or to implement a security freeze or a fraud alert, you may contact the three major credit reporting agencies listed below.

Access your Credit Report

Implement a Security / Credit Freeze

Implement a Fraud Alert

Equifax

P.O. Box 740241
Atlanta, GA, 30374-0241
1-866-349-5191
www.equifax.com

P.O. Box 105788
Atlanta, GA 30348-5788
1-888-298-0045
www.equifax.com/personal/credit-report-services

P.O. Box 105069
Atlanta, GA 30348-5069
1-800-525-6285
www.equifax.com/personal/credit-report-services/credit-fraud-alerts

Experian

P.O. Box 2002
Allen, TX,
75013-9701
1-866-200-6020
www.experian.com

P.O. Box 9554
Allen, TX 75013-9554
1-888-397-3742
www.experian.com/freeze/center.html

P.O. Box 9554
Allen, TX 75013-9554
1-888-397-3742
www.experian.com/fraud/center.html

TransUnion

P.O. Box 1000
Chester, PA, 19016-1000
1-800-888-4213
www.transunion.com

P.O. Box 160
Woodlyn, PA 19094
1-800-916-8800
www.transunion.com/credit-freeze

P.O. Box 2000
Chester, PA, 19016-2000
1-800-680-7289
www.transunion.com/fraud-alerts

For more information about fraud alerts, security freezes, and steps for avoiding identity theft, or if you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you can contact the Federal Trade Commission (FTC) at: FTC Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington D.C. 20580, by phone at 1-877-438-4338, or by visiting www.consumer.ftc.gov. You should also report incidents of suspected identity theft to local law enforcement and the Attorney General's office in your home state and file a police report.

District of Columbia residents may contact the Office of the Attorney General for the District of Columbia, Office of Consumer Protection, at 400 6th St. NW, Washington, D.C. 20001, [oag.dc.gov], or by phone at (202) 442-9828 (consumer protection hotline).
Iowa and Oregon residents are advised to report any suspected identity theft to law enforcement, to their respective Attorney General, and to the FTC.
If you are a Maryland resident, you may contact the Maryland Office of the Attorney General, Consumer Protection Division Office, at 44 North Potomac Street, Suite 104, Hagerstown, MD 21740, by phone at 1-888-743-0023, or 410-528-8662, or at [www.marylandattorneygeneral.gov].
North Carolina residents may contact the North Carolina Office of the Attorney General, Consumer Protection Division, at 9001 Mail Service Center, Raleigh, NC 27699-9001, www.ncdoj.gov, or by phone at 1-877-566-7226.
Rhode Island residents may contact the Office of the Attorney General at 150 South Main Street, Providence, RI 02930, or by phone at (401) 274-4400.
Massachusetts residents are advised of their right to obtain a police report in connection with this incident.
New York residents, in addition to considering placing a security freeze on their credit reports, may report any incidents of suspected identity theft to law enforcement, including the FTC, the New York Attorney General, or local law enforcement. More information is available at the New York Department of State Division of Consumer Protection website, [dos.ny.gov]; The NY Attorney General at: [ag.ny.gov] or by phone at 1-800-771-7755; or via the FTC at www.ftc.gov/bcp/edu/microsites/idtheft/ or [www.identitytheft.gov].

Thanks.

Quote
MikeF

Quote
Speedy
You can sign up for this service by clicking the following link: [surveys.ticketmaster.com]

They'll add their usual 50% markup to any cost...

Heard that a locally-known comedienne was going to have a show at a local small-to-medium sized venue later this year. Do you want to go? asks the wife. Yeah!

Tickets were $60. Ticketmaster charge/“convenience fee”? $40. (The venue added another $4).

No thanks. This is ridiculous.

Love the irony:

"You can sign up for this service by clicking the following link: [surveys.ticketmaster.com]"


"however we recommend being mindful of phishing attempts such as emails from unknown senders or those that contain unusual content, such as links or attachments"

Ticketmaster charge/“convenience fee”? $40


WTF.

That's just hiding additional profit in a made-up cost.

---

I am that Masked Man.

All you can do, is all you can do.

There’s trouble — it's time to play the sound of my people.

Your boos mean nothing to me, I've seen what you cheer for.

Insisting on your rights without acknowledging your responsibilities isn’t freedom, it’s adolescence.

I've been to the edge of the map, and there be monsters.

We are a government of laws, not men.

Everybody counts or nobody counts.

When a good man is hurt,
all who would be called good
must suffer with him.

At the going down of the sun and in the morning
We will remember them.

You and I have memories longer than the road that stretches out ahead.

There is no safety for honest men except
by believing all possible evil of evil men.

We don’t do focus groups. They just ensure that you don’t offend anyone, and produce bland inoffensive products. —Sir Jonathan Ive

An armed society is a polite society.
And hope is a lousy defense.

You make me pull, I'll put you down.

I *love* SIGs. It's Glocks I hate.

The recommendation is to do a credit freeze which requires entering in all personal information* to Equifax, Experian, and TransUnion. ALL THREE of which have had data breaches in the past.

*Name, address, proof of address, SSN, DOB, etc.

---

"Why do you call it a 'convenience' fee?"

"Because it is a very convenient way for us to make money using our monopoly."

Quote
RAMd®d
Ticketmaster charge/“convenience fee”? $40


WTF.

That's just hiding additional profit in a made-up cost.

Why doesn't the venue handle their own ticketing then?

Quote
Black

Quote
RAMd®d
Ticketmaster charge/“convenience fee”? $40


WTF.

That's just hiding additional profit in a made-up cost.

Why doesn't the venue handle their own ticketing then?

you used to be able to get around the fees by going straight to the box office of the venue, but no one mans a box office anymore :-(

Quote
hal

Quote
Black

Quote
RAMd®d
Ticketmaster charge/“convenience fee”? $40


WTF.

That's just hiding additional profit in a made-up cost.

Why doesn't the venue handle their own ticketing then?

you used to be able to get around the fees by going straight to the box office of the venue, but no one mans a box office anymore :-(

Still a mixed bag around these parts. I know of a few venues with staffed box offices where you can still avoid fees by buying in person (Chicago Theater, United Center) and some where the box office is staffed but no fee avoidance. I can't think of any that don't have an open box office at least during the show.

Gee, this is the kind of thing that the g********t used to be good at regulating. Crazy thought.

---

High on a threshold yearning to sing
Down with the dancers having one last fling

Any chance that the class action lawsuit will bankrupt Ticketmaster? One can only hope.

Quote
Black

Quote
hal

Quote
Black

Quote
RAMd®d
Ticketmaster charge/“convenience fee”? $40

Why doesn't the venue handle their own ticketing then?

you used to be able to get around the fees by going straight to the box office of the venue, but no one mans a box office anymore :-(

Still a mixed bag around these parts. I know of a few venues with staffed box offices where you can still avoid fees by buying in person (Chicago Theater, United Center) and some where the box office is staffed but no fee avoidance. I can't think of any that don't have an open box office at least during the show.

You'd think with a Ticketmaster upcharge of 66% of the venue's take (and I'm sure TM grabs a cut of that as well, so it could well be 50% of your ticket price goes to TM) that venues would allow their staff to just accept cash/phonepay methods individually at the door with a generous 20-40% commission and still make more money.

---

g=

Quote
gabester

Quote
Black

Quote
hal

Quote
Black

Quote
RAMd®d
Ticketmaster charge/“convenience fee”? $40

Why doesn't the venue handle their own ticketing then?

you used to be able to get around the fees by going straight to the box office of the venue, but no one mans a box office anymore :-(

Still a mixed bag around these parts. I know of a few venues with staffed box offices where you can still avoid fees by buying in person (Chicago Theater, United Center) and some where the box office is staffed but no fee avoidance. I can't think of any that don't have an open box office at least during the show.

You'd think with a Ticketmaster upcharge of 66% of the venue's take (and I'm sure TM grabs a cut of that as well, so it could well be 50% of your ticket price goes to TM) that venues would allow their staff to just accept cash/phonepay methods individually at the door with a generous 20-40% commission and still make more money.

Interesting- do you have evidence of Ticketmastar taking a cut beyond the Ticketmaster fees?

The vermin will even take another cut when you SELL tickets through them - tickets that you BOUGHT there originally and already paid their ridiculous upcharge for …

And then these hacks - where is the payback?