Now that I'm finally out from under them, here's why Web.com sucks, and why you should never use them. Starting all the way back in 2000, I bought a domain (my name) from mydomain.com. They had good prices and service, and I continued to use them ever since.

Then this last summer, all of a sudden email stopped working for my wife and I. Had no idea what was going on. So I pulled up mydomain... and found out they'd sold out to web.com, which I was unfamiliar with. Finally got through to their "service"... only to be told that they no longer offered email forwarding for domain owners. Mind you, this minimal service cost them exactly nothing. About the same time I got a flag from my credit card saying there had been an unusual charge... from web.com.

The "unusual charge" was $174 out-of-the-blue to renew a domain... a domain that I had intentionally let lapse years before. Didn't order it, didn't want it, and I put in a chargeback dispute. After that I knew web.com was going to be nothing but a hassle, so I went to log in to start the process of moving my domains to somebody who wasn't staffed by crooks. Learned then that web.com had instituted a 2FA on my account, requiring that I receive an email from them with an access code.

The problem was, they were sending that email to an address that THEY HAD TURNED OFF THEMSELVES when they arbitrarily and without notice deactivated email forwarding. So now I had to change the administrative email address for my account, as well as all my domains.

This "simple change" took three weeks. Just awful service. And then I was notified that oops, any contact info change locks down a domain for 60 days, meaning I was stuck with the crooks at web.com for another two months.

And of course, we still couldn't get mail at our regular addresses. web.com "conveniently" offered paid email hosting (forcing domain owners into this was obviously why this whole business started), which I regretfully signed up for. Two months passed, slowly.

Finally, on the 61st day, I put in for transfer codes for all my domains. Then I found out it would be "24 to 72 hours" for them to process (it was actually almost a week). In the meantime, web.com "helpfully" charged me $25 to renew one of the domains that I'd already told them I was moving to another host, and which wouldn't expire for another 10 days anyway. That's another chargeback, boys (and the additional year isn't even showing up in the whois for that domain).

So in closing, I am happy to recommend Porkbun (at the kind suggestion of other MR Forum members), which has great pricing and service and all the usual features, for your domain hosting needs.

And I'd like to send one final flip of the bird to web.com and every crook who works there. Get bent, you jerks.



Edited 1 time(s). Last edit at 10/12/2024 11:22AM by Will Collier.

God I’d be livid!

I switched to porkbun after Namecheap wasn’t cheap anymore. Been very happy so far.

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JoeM

sorry for your issues, and glad you are now in safer ground. Porkbun has been great for my needs, I recommend them with no reservations!

They bought out A Small Orange at some point.

I have not noticed any service problems. But if ASO was a good value for hosting, they aren't anymore. The hosting prices and related services like SSL are way too expensive for my low-traffic sites now.

This boiled frog is hopping out with the next annual renewal in a few weeks.



Edited 2 time(s). Last edit at 10/12/2024 12:32PM by Acer.

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JoeM
I switched to porkbun after Namecheap wasn’t cheap anymore. Been very happy so far.

I can't imagine doing business with a company called porkbun. Then again, it was hard to imagine a serious business interest called Yahoo.

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Acer
They bought out A Small Orange at some point.

I have not noticed any service problems. But if ASO was a good value for hosting, they aren't anymore. The hosting prices and related services like SSL are way too expensive for my low-traffic sites now.

This boiled frog is hopping out with the next annual renewal in a few weeks.

Based on my experience, I'd suggest making a move sooner rather than later.

<<Starting all the way back in 2000, I bought a domain ...>>>

We do a once a year assessment of domains we own and host pro/con.

Namecheap still the easiest to deal with even if they aren't .99 a year anymore.

Anything and anyone is better than Network Solutions and or Go Daddy. Ns is true evil.

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chopper
Anything and anyone is better than Network Solutions and or Go Daddy. Ns is true evil.

What's wrong with Network Solutions other than the price? I have all my managed domains under them, no issues here.

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C(-)ris
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Were you able to get all your $$ back?

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C(-)ris

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chopper
Anything and anyone is better than Network Solutions and or Go Daddy. Ns is true evil.

What's wrong with Network Solutions other than the price? I have all my managed domains under them, no issues here.

From my experience with clients that use them for DNS (and registrations), they have what must be the oldest and least reliable DNS system. Coupled with the terrible pricing, I am always bothered when clients seem fine with them because it will no doubt lead to issues when I have to work with them in the future.

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hal

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JoeM
I switched to porkbun after Namecheap wasn’t cheap anymore. Been very happy so far.

I can't imagine doing business with a company called porkbun. Then again, it was hard to imagine a serious business interest called Yahoo.

Names are important, but I don't put a ton of stock in company names unless there is something that the company does that gives me reason not to like/use them. Like a @#$%& product, poor support or high prices. Porkbun comes across to me as a sort of "cute" name, which doesn't really matter to me one way or the other. But they seem to have a pretty good product/platform, good pricing, and good support the few times that I've needed it. But I can understand if someone doesn't like the name and therefore doesn't want to give the company business.

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Will Collier

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Acer
They bought out A Small Orange at some point.

I have not noticed any service problems. But if ASO was a good value for hosting, they aren't anymore. The hosting prices and related services like SSL are way too expensive for my low-traffic sites now.

This boiled frog is hopping out with the next annual renewal in a few weeks.

Based on my experience, I'd suggest making a move sooner rather than later.

Yeah, I'd recommend getting out. ASO was bought out and is part of the EIG family of hosting companies. I've not come across any that are worth using, and all have seen price increases and decreases in support quality after the takeover. [hostscore.net]

Move your services to something better. PM me if you need any help.

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Black
Were you able to get all your $$ back?

Got the $174 back. Just put in the dispute for the rest yesterday.