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Super - Super Duper
Posted by: pipiens
Date: June 18, 2007 10:44AM
I have been using Super Duper for years now. On Saturday I had my first problem.

Tech support was outstanding. I got a series of very fast responses that guided me through the problem.

It is great when things work well as SD usually does. Handling problems quickly and easily is the acid test of a great product.
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Re: Super - Super Duper
Posted by: Effin Haole
Date: June 18, 2007 12:03PM
What was the issue? If you don't mind...



Strength without compassion is brutality. Compassion without strength is weakness.

We must train our minds to desire what the situation demands.
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Re: Super - Super Duper
Posted by: swampy
Date: June 18, 2007 02:52PM
Pip, I've also had fantastic support. One time it was on a Sunday at 10 AM EST and I had an answer within 15 minutes! I don't expect it to be like that all the time, but it was great support.



If you don't stand for something, you'll probably fall for anything.t
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Re: Super - Super Duper
Posted by: pipiens
Date: June 18, 2007 09:51PM
There was folder that was corrupted. Deleting the folder did not seem to work. The problem was compounded by an alias that was now broken. Spotlight did not show any signs of the alias. I was not clever enough to read the logs in sufficient detail.
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Re: Super - Super Duper
Posted by: mrbigstuff
Date: June 18, 2007 10:37PM
Ha! I just looked up Shirt Pocket and it turns out that I know the founder. Hm. Small world indeed.



Hurts like a bastid...
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Re: Super - Super Duper
Posted by: mspace
Date: June 19, 2007 07:51AM
I concur.

Got amazingly quick response to my errors I sent in.

Solution was to delete and reinstall. Worked perfectly.
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