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Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 06:00PM
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I was unable to receive delivery of a shipment from Beach Audio.
I called them to try to get some help in getting some flexibility from the carrier but they were snotty and unhelpful, other than to say they'd be happy to refund my card if the merchandise goes back.
So, I get an e-mail finally with a 10% restocking fee taken off the refund.
I thought I'd heard over and over here that they can't charge you for merchandise you don't receive.
Thoughts?
Thx.
I called them to try to get some help in getting some flexibility from the carrier but they were snotty and unhelpful, other than to say they'd be happy to refund my card if the merchandise goes back.
So, I get an e-mail finally with a 10% restocking fee taken off the refund.
I thought I'd heard over and over here that they can't charge you for merchandise you don't receive.
Thoughts?
Thx.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Tofer
Date: October 08, 2007 06:14PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Carm
Date: October 08, 2007 06:20PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 06:20PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: The UnDoug
Date: October 08, 2007 06:28PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Tofer
Date: October 08, 2007 06:29PM
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Quote
h'
They attempted three days in a row at exactly 2 PM. Pickup hours suck-- would have to take off work.
Yeah, I hate that about delivery. Everyone should have the option of signing the release form. I would almost always take the risk of having the delivery guy drop it in front of my door instead of having to drive all over the place to pick it up. I know with UPS you can have them deliver it to an alternate (work?) location, even after they've attempted delivery to your house. Sometimes it is worth it.
-Tofer
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: d0e
Date: October 08, 2007 06:32PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: slbett
Date: October 08, 2007 06:33PM
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Sorry, but if you couldn't be home for delivery then why did you have it shipped in the first place. You could have shipped to work, friends house or have someone stay at your house at exactly 2 PM. I work construction and have delivery problems too, so I usually opt for overnight shipping when I know someone will home to receive. Pay the fee and order with better options for receiving your package in the future.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: dmann
Date: October 08, 2007 06:56PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:00PM
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Quote
dmann
In this instance, unfortunately, yes, they can charge you. They did what they were supposed to do when they were supposed to do it and the receiving problem was on your end.
Sux, I know!
DM[/quote
According to?
I suffer from the same sensitivity that you do. A few nuggets of wisdom were shared with me and I'm "trying" to incorporate them into my life. First, remember that nobody can hurt your feelings unless you let them. You can always reject what is being forced on you emotionally.
Second, nothing changes unless you change it. If you don't want the behavior to be repeated then you need to take action. Otherwise the kid has learned that his behavior is the way to get things done, because everyone lets him get away with it.
In the meantime I sympathize because I've been there.
-beerman
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:02PM
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My regular UPS guy always gets it to me. He must have been on vacation.Quote
slbett
Sorry, but if you couldn't be home for delivery then why did you have it shipped in the first place. You could have shipped to work, friends house or have someone stay at your house at exactly 2 PM. I work construction and have delivery problems too, so I usually opt for overnight shipping when I know someone will home to receive. Pay the fee and order with better options for receiving your package in the future.
Don't have anyone else home to receive. Work is not an option (work in a giant hospital),
Have had neighbors in teh past who could receive but not currently.
Glad it's all so easy for you.
Edit-- on second read nothing you wrote makes the slightest sense.
How would I know they would attempt again at 2 PM the third day?
Pay more for what?
Huh?
Edited 1 time(s). Last edit at 10/08/2007 07:06PM by h'.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:04PM
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10% in addition to the cost of shipping. In my view the shipped has at least some obligation to =try= to deliver, e.g. if 2 PM doesn't work two days in a row, maybe try 5 PM the third day.Quote
d0e
you are not home to receive the package three days in a row and do not go pick it up, it's on you. if the 10% is the same cost of shipping i see nothing wrong.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:05PM
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Quote
ToferQuote
h'
They attempted three days in a row at exactly 2 PM. Pickup hours suck-- would have to take off work.
Yeah, I hate that about delivery. Everyone should have the option of signing the release form. I would almost always take the risk of having the delivery guy drop it in front of my door instead of having to drive all over the place to pick it up. I know with UPS you can have them deliver it to an alternate (work?) location, even after they've attempted delivery to your house. Sometimes it is worth it.
-Tofer
They were completely unwilling. They told the shipper they were making another attempt and they lied.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: TL
Date: October 08, 2007 07:34PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Don Kiyoti
Date: October 08, 2007 07:41PM
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Wow! People answer your question and offer practical advice and you bitch at them for it.
I can understand that you're unhappy that you didn't get your merchandise, but the retailer held up their end of the bargain and this shipper tried three times to get the merchandise to you.
What shipper was used? It's possible to have stuff delivered to to a UPS store where you can go pick it up at your convenience.
But if that is not an option for you, or staying home is not an option for you, or shipping to your job is not an option for you, or shipping to a friend's house is not an option for you, or having the item dropped at your door is not an option for you, then maybe you have to shop locally. If shopping locally is not an option for you, then maybe you just can't have that thing you wanted.
[picasaweb.google.com] [www.flickr.com]
I can understand that you're unhappy that you didn't get your merchandise, but the retailer held up their end of the bargain and this shipper tried three times to get the merchandise to you.
What shipper was used? It's possible to have stuff delivered to to a UPS store where you can go pick it up at your convenience.
But if that is not an option for you, or staying home is not an option for you, or shipping to your job is not an option for you, or shipping to a friend's house is not an option for you, or having the item dropped at your door is not an option for you, then maybe you have to shop locally. If shopping locally is not an option for you, then maybe you just can't have that thing you wanted.
[picasaweb.google.com] [www.flickr.com]
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: slbett
Date: October 08, 2007 07:53PM
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Pay the fee. As in you are stuck with the restocking fee.
To Quote you.
"So, I get an e-mail finally with a 10% restocking fee taken off the refund."
As most have said, shipper and shipping company did what they are suppose to do. Problem was on your end. I think a little planning or a phone call to UPS might have solved your problem. The way I made easier for me was to order with overnight shipping when I know someone will be there. Seems this is not possible for you. Think about delivery before you have something shipped again and it might save you any restocking fees and delays. And grief.
Edited 1 time(s). Last edit at 10/08/2007 08:02PM by slbett.
To Quote you.
"So, I get an e-mail finally with a 10% restocking fee taken off the refund."
As most have said, shipper and shipping company did what they are suppose to do. Problem was on your end. I think a little planning or a phone call to UPS might have solved your problem. The way I made easier for me was to order with overnight shipping when I know someone will be there. Seems this is not possible for you. Think about delivery before you have something shipped again and it might save you any restocking fees and delays. And grief.
Edited 1 time(s). Last edit at 10/08/2007 08:02PM by slbett.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:53PM
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Quote
Don Kiyoti
Wow! People answer your question and offer practical advice and you bitch at them for it.
I can understand that you're unhappy that you didn't get your merchandise, but the retailer held up their end of the bargain and this shipper tried three times to get the merchandise to you.
What shipper was used? It's possible to have stuff delivered to to a UPS store where you can go pick it up at your convenience.
But if that is not an option for you, or staying home is not an option for you, or shipping to your job is not an option for you, or shipping to a friend's house is not an option for you, or having the item dropped at your door is not an option for you, then maybe you have to shop locally. If shopping locally is not an option for you, then maybe you just can't have that thing you wanted.
I reserve the right to respond to snottiness with snottiness. Don't have enough left over for you, unfortunately.
No UPS stores in my part of town.
They were not willing to drop at the door.
I asked a question- if you don't know the answer feel free to move on to another thread.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 07:56PM
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Quote
slbett
Pay the fee. As in you are stuck with the restocking fee.
To Quote you.
"So, I get an e-mail finally with a 10% restocking fee taken off the refund."
As most have said, shipper and shipping company did what they are suppose to do. Problem was on your end. I think a little planning or a phone call to UPS might have solved your problem. The way I made easier for me was to order with overnight shipping when I know someone will be there. Seems this is not possible for you. Think about delivery before you have something shipped again and it might save you any restocking fees and delays.
Sometimes reading the thread before replying helps avoid giving innaplicable advice.
I have no trouble getting the majority of FedEx and UPS shipments. My normal driver knows how to get the job done. Same guy for 5 years now.
I called UPS and tried to get some flexibility several times.
Don 't let me keep you from feeling superior though.
I suffer from the same sensitivity that you do. A few nuggets of wisdom were shared with me and I'm "trying" to incorporate them into my life. First, remember that nobody can hurt your feelings unless you let them. You can always reject what is being forced on you emotionally.
Second, nothing changes unless you change it. If you don't want the behavior to be repeated then you need to take action. Otherwise the kid has learned that his behavior is the way to get things done, because everyone lets him get away with it.
In the meantime I sympathize because I've been there.
-beerman
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: papercup
Date: October 08, 2007 07:57PM
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Quote
Don Kiyoti
Wow! People answer your question and offer practical advice and you bitch at them for it.
I can understand that you're unhappy that you didn't get your merchandise, but the retailer held up their end of the bargain and this shipper tried three times to get the merchandise to you.
What shipper was used? It's possible to have stuff delivered to to a UPS store where you can go pick it up at your convenience.
But if that is not an option for you, or staying home is not an option for you, or shipping to your job is not an option for you, or shipping to a friend's house is not an option for you, or having the item dropped at your door is not an option for you, then maybe you have to shop locally. If shopping locally is not an option for you, then maybe you just can't have that thing you wanted.
Good stuff.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: dmann
Date: October 08, 2007 07:59PM
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Sorry, I should have been more detailed in my response. If it states in their terms of sale that they charge a restocking fee on returned merchandise (for reasons other than defective goods shipped or damage in shipping), then they are within their rights to charge you in this instance.
The laws may differ from state to state but when I shipped hundreds of thousands of dollars worth of merchandise at a previous job that was our policy. According to the state of IL, where we were located, we were within our legal rights to charge a fee in situations like these.
If the company you are dealing with does not state their restocking policy anywhere then you are right, they may not be within their rights to charge you.
DM
The laws may differ from state to state but when I shipped hundreds of thousands of dollars worth of merchandise at a previous job that was our policy. According to the state of IL, where we were located, we were within our legal rights to charge a fee in situations like these.
If the company you are dealing with does not state their restocking policy anywhere then you are right, they may not be within their rights to charge you.
DM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 08:00PM
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Thanks, TL, this is all old stuff to me though.Quote
TL
Did you get a delivery attempt notice? You can always call to have the package held at the depot for pickup. Also, they do hold packages at the depot for 5 days after the final attempt, so if it's been less than 5 days, call them and arrange to get it picked up.
I can not get to the depot since their business hours are the same as my work hours and they have no weekend hours. I had no days off in the time the package was at the center.
Otherwise I would have.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 08:11PM
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Thanks, dmann! Yes, they do mention the restocking fee although they are grey on this particular situation.Quote
dmann
Sorry, I should have been more detailed in my response. If it states in their terms of sale that they charge a restocking fee on returned merchandise (for reasons other than defective goods shipped or damage in shipping), then they are within their rights to charge you in this instance.
The laws may differ from state to state but when I shipped hundreds of thousands of dollars worth of merchandise at a previous job that was our policy. According to the state of IL, where we were located, we were within our legal rights to charge a fee in situations like these.
If the company you are dealing with does not state their restocking policy anywhere then you are right, they may not be within their rights to charge you.
DM
Still, I have seen it posted in forumland before that it's illegal to charge =anything= for merchandise that was not received. I was hoping to shake one of the proponents of that specific info out of the trees with this thread. Slow forum night, I guess.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: slbett
Date: October 08, 2007 08:18PM
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Sorry if I didn't read your mind, but I read the thread. I was giving you advise on what was stated in the thread at the time without having all your past shipping information available to me. If telling you what works for me is acting superior, then sorry. But I think I must agree with Don Kiyoti. Maybe I shouldn't have tried to offer and suggestions. Again, sorry
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Paul F.
Date: October 08, 2007 08:21PM
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You've gotten the answer several times...
You seem not to like the answer.
That's too bad.
Paul F.
-----
A sword never kills anybody; it is a tool in the killer's hand. - Lucius Annaeus Seneca c. 5 BC - 65 AD
----
Good is the enemy of Excellent. Talent is not necessary for Excellence.
Persistence is necessary for Excellence. And Persistence is a Decision.
--
--
--
Eureka, CA
You seem not to like the answer.
That's too bad.
Paul F.
-----
A sword never kills anybody; it is a tool in the killer's hand. - Lucius Annaeus Seneca c. 5 BC - 65 AD
----
Good is the enemy of Excellent. Talent is not necessary for Excellence.
Persistence is necessary for Excellence. And Persistence is a Decision.
--
--
--
Eureka, CA
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: dmann
Date: October 08, 2007 08:21PM
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Yeah, they keep it grey on purpose- we did the same thing. It was just impossible to outline every single situation that could possibly ever arise and if heaven forbid we left out one particular scenario it could be used against us. No wonder lawyers make so much $$$! ;) Good luck!
DM
DM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 08:22PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 08:24PM
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Quote
Paul F.
You've gotten the answer several times...
You seem not to like the answer.
That's too bad.
Ah, all my "old friends" together in one thread. Warms the cockles!
Cue R@Mdrd and NoXtasy.
I suffer from the same sensitivity that you do. A few nuggets of wisdom were shared with me and I'm "trying" to incorporate them into my life. First, remember that nobody can hurt your feelings unless you let them. You can always reject what is being forced on you emotionally.
Second, nothing changes unless you change it. If you don't want the behavior to be repeated then you need to take action. Otherwise the kid has learned that his behavior is the way to get things done, because everyone lets him get away with it.
In the meantime I sympathize because I've been there.
-beerman
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Paul F.
Date: October 08, 2007 08:26PM
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For the record; we're not friends.
Paul F.
-----
A sword never kills anybody; it is a tool in the killer's hand. - Lucius Annaeus Seneca c. 5 BC - 65 AD
----
Good is the enemy of Excellent. Talent is not necessary for Excellence.
Persistence is necessary for Excellence. And Persistence is a Decision.
--
--
--
Eureka, CA
Paul F.
-----
A sword never kills anybody; it is a tool in the killer's hand. - Lucius Annaeus Seneca c. 5 BC - 65 AD
----
Good is the enemy of Excellent. Talent is not necessary for Excellence.
Persistence is necessary for Excellence. And Persistence is a Decision.
--
--
--
Eureka, CA
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 08:28PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Plumbking
Date: October 08, 2007 09:06PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Carnos Jax
Date: October 08, 2007 09:19PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: TL
Date: October 08, 2007 09:20PM
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Quote
h'
I can not get to the depot since their business hours are the same as my work hours and they have no weekend hours. I had no days off in the time the package was at the center.
Otherwise I would have.
You live in a bigger city than I do, yet my UPS depot is open for pickups until 9pm. is it possible that yours is open later (or earlier, if that's what you need) than you think? They don't normally advertise when the depot of open for will call pickups, but it's typically later than the customer counter is open to accept packages.
if you know something will ship UPS, can you have it sent elsewhere? Maybe a family member's house, or to a trusted neighbor/friend?
I know it's frustrating dealing with UPS (indeed, with any carrier), just trying to come up with some ideas that might result in you getting your stuff.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Plumbking
Date: October 08, 2007 09:27PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 08, 2007 09:29PM
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Quote
TLQuote
h'
I can not get to the depot since their business hours are the same as my work hours and they have no weekend hours. I had no days off in the time the package was at the center.
Otherwise I would have.
You live in a bigger city than I do, yet my UPS depot is open for pickups until 9pm. is it possible that yours is open later (or earlier, if that's what you need) than you think? They don't normally advertise when the depot of open for will call pickups, but it's typically later than the customer counter is open to accept packages.
if you know something will ship UPS, can you have it sent elsewhere? Maybe a family member's house, or to a trusted neighbor/friend?
I know it's frustrating dealing with UPS (indeed, with any carrier), just trying to come up with some ideas that might result in you getting your stuff.
Thanks. Yeah it's bizarre that their hours suck so. They officially close at 6 but I've been there near closing time in the past and have seen them not only close early but delight in letting people arrive and bang on the door before 6, and not let them in. They suck.
Did I mention they suck?
As I said, my driver almost always gets me my stuff, even if it means bending the rules.
I will have to think of an alternative, but nothing is coming to me presently. The corner store folks used to help but they closed. Neighbor house is empty in daytime since parents moved to Virginia. Work is not an option. No relatives in the city. Building with 8 friends a few blocks west but they have a much harder time than I do.
Had it been a =must have= item I probably would have bit the bullet and dragged a bike trailer all the way to work and then all the way to the facility, hoping to make it before closing. That's more than I can handle most days. Last time I ended up trying to get a large package and my bike home on 3 buses. It was a 2/12 hour investment (and the item turned out to be completely smashed).
It's just this one time.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Racer X
Date: October 08, 2007 10:49PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 09, 2007 12:11AM
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Quote
Racer X
wonder how much precious fuel they wasted on your package, and then sending it back.....
I wonder if there is a fuel calculator for airliners on a per pound/mile basis. Bet that's an interesting number.
That really doesn't bother me-- the sooner we run out of your precious fuel, the better.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: d0e
Date: October 09, 2007 02:34AM
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Quote
h'
10% in addition to the cost of shipping. In my view the shipped has at least some obligation to =try= to deliver, e.g. if 2 PM doesn't work two days in a row, maybe try 5 PM the third day.
they did try three times not like they came by one day and returned to sender. drivers normally take the same way everyday so the delivery times are in the same time frame most days. after the first missed delivery note you should have called and had them hold the package so you could go pick it up . you could ask if they will reship and not charge you the restocking fee, you might want to turn that ray of sunshine down a bit when calling.
Edited 1 time(s). Last edit at 10/09/2007 02:35AM by d0e.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: Mike Johnson
Date: October 09, 2007 02:48AM
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They sent the package to your house. You not being there to move it across the threshold is on you.
What if I order something, then change my mind? Should I refuse delivery, or hide from the UPS guy, so it gets sent back and the seller eats the cost of shipping & restocking? Would that be fair? (Hint: the answer rhymes with "snow.")
And please, next time you want to rant, just say it's a rant. Don't ask if we agree if you'll take offense when we say we don't.
What if I order something, then change my mind? Should I refuse delivery, or hide from the UPS guy, so it gets sent back and the seller eats the cost of shipping & restocking? Would that be fair? (Hint: the answer rhymes with "snow.")
And please, next time you want to rant, just say it's a rant. Don't ask if we agree if you'll take offense when we say we don't.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: AAA
Date: October 09, 2007 05:24AM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: billb
Date: October 09, 2007 07:34AM
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Quote
h'
I was unable to receive delivery of a shipment from Beach Audio.
<<You contracted to recieve an item and then didn't follow through recieving it ? >>>
<<<they were no more than an agent for the merchandise sale ? >>>
I called them to try to get some help in getting some flexibility from the carrier but they were snotty and unhelpful, other than to say they'd be happy to refund my card if the merchandise goes back.
<<So, as far as they know it shipped and your problem is with the carrier you chose ? >>>
So, I get an e-mail finally with a 10% restocking fee taken off the refund.
I thought I'd heard over and over here that they can't charge you for merchandise you don't receive.
<<If the package makes it to your door and you don't make an effort to recieve it then you lose. You lose ten percent. Some vendors only charge ten percent if a package is opened and returned. Some charge ten percent to recover all the costs involved (whether you want to believe they exst or not).>>
Thoughts?
Thx.
For what reason (if any) did you leave the opening premise so vague.
I was unable to recieve a package can mean too many things.
For all we know you just changed your mind and expect everyone to kiss your ass.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 09, 2007 12:37PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 09, 2007 12:39PM
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Quote
billbQuote
h'
I was unable to receive delivery of a shipment from Beach Audio.
<<You contracted to recieve an item and then didn't follow through recieving it ? >>>
<<<they were no more than an agent for the merchandise sale ? >>>
I called them to try to get some help in getting some flexibility from the carrier but they were snotty and unhelpful, other than to say they'd be happy to refund my card if the merchandise goes back.
<<So, as far as they know it shipped and your problem is with the carrier you chose ? >>>
So, I get an e-mail finally with a 10% restocking fee taken off the refund.
I thought I'd heard over and over here that they can't charge you for merchandise you don't receive.
<<If the package makes it to your door and you don't make an effort to recieve it then you lose. You lose ten percent. Some vendors only charge ten percent if a package is opened and returned. Some charge ten percent to recover all the costs involved (whether you want to believe they exst or not).>>
Thoughts?
Thx.
For what reason (if any) did you leave the opening premise so vague.
I was unable to recieve a package can mean too many things.
For all we know you just changed your mind and expect everyone to kiss your ass.
I didn't see the need to write a book describing the situation when my question was simply "is this legal". Follow up info is not relevant to my initial question, only given as a courtesy because it was apparently a slow forum night and people asked.
But feel free to assume my brain is completely blank, waiting to be filled with any information which I have not specifically given you.
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 09, 2007 12:40PM
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: h'
Date: October 09, 2007 12:46PM
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That's not my usual experience.Quote
d0eQuote
h'
10% in addition to the cost of shipping. In my view the shipped has at least some obligation to =try= to deliver, e.g. if 2 PM doesn't work two days in a row, maybe try 5 PM the third day.
they did try three times not like they came by one day and returned to sender. drivers normally take the same way everyday so the delivery times are in the same time frame most days.
See 4 or 5 posts explaining that I can't pick it up.Quote
after the first missed delivery note you should have called and had them hold the package so you could go pick it up .
I'd have been willing to do this if the folks I'd spoke to initially when I couldn't get delivery had showed some sprit of helpfulness. Their communication left me having decided I was done with this company before the restocking fee issue.Quote
you could ask if they will reship and not charge you the restocking fee, you might want to turn that ray of sunshine down a bit when calling.
In the meantime I've received an apology for their behavior and have worked things out with Beach.
But you're all having so much fun, let's just pretend I'm just ranting and am out a restocking fee and miserable about it and don't have a specific question about legality.
I suffer from the same sensitivity that you do. A few nuggets of wisdom were shared with me and I'm "trying" to incorporate them into my life. First, remember that nobody can hurt your feelings unless you let them. You can always reject what is being forced on you emotionally.
Second, nothing changes unless you change it. If you don't want the behavior to be repeated then you need to take action. Otherwise the kid has learned that his behavior is the way to get things done, because everyone lets him get away with it.
In the meantime I sympathize because I've been there.
-beerman
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Re: Can a retailer charge a fee if no merchandise was received?
Posted by: d0e
Date: October 11, 2007 06:17PM
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