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OMG, Geek Squad, wow
Posted by: Gareth
Date: November 14, 2007 06:12PM
My apologies to anyone here who might work for Best Buy's Geek Squad.

I've picked up a new client after what appears to be several useless, prior visits by the Geek Squad (which only has one Mac Tech, so she had trouble scheduling appointments also).

I ran across the following quote on one of her computers left by the Geek Squad:
$299 to move data from Powermac to external HD
$299 to move data back from external HD to Powermac
$249 for OS service

$847 to re-install the OS and restore files! Wow! I don't feel nearly as bad sitting here charging my hourly, watching files copy so I can re-partition a 500GB drive back into one partition because the GS decided to make two partitions, one 65GB, the other the remaining space. I'm not sure what their goal was for the small 65GB partition. My best guess is for Final Cut Pro content, which is about 55GB of stuff, but mostly templates for DVD Studio Pro, Motion, and Soundtrack that the client doesn't need installed.

I shudder to think what they may have charged for that hard drive install in a G5 tower.

GS also appears to have re-configured her wireless network, enabling WDS but giving the base station and express different network names, which doesn't work.
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Re: OMG, Geek Squad, wow
Posted by: TLB
Date: November 14, 2007 06:24PM
I had a co-worker pay them $495 to reinstall windows (in her home). I had to bite my tongue and didn't point out that she could have purchased a comparable new windows box for the same price. She thought it was a bargain.
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Re: OMG, Geek Squad, wow
Posted by: kap
Date: November 14, 2007 06:38PM
The last time I heard GS had no troubles setting up digicams in female customers' homes ;)

SoCal for now.
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Re: OMG, Geek Squad, wow
Posted by: Paul F.
Date: November 14, 2007 06:48PM
Damn... I need to get in on that franchise!

Paul F.
A sword never kills anybody; it is a tool in the killer's hand. - Lucius Annaeus Seneca c. 5 BC - 65 AD
Good is the enemy of Excellent. Talent is not necessary for Excellence.
Persistence is necessary for Excellence. And Persistence is a Decision.



Eureka, CA
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Re: OMG, Geek Squad, wow
Posted by: GGD
Date: November 14, 2007 06:51PM
I wonder how much the actual geeks are paid, and if it's hourly or commission. Someone is making a lot of money.
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Re: OMG, Geek Squad, wow
Posted by: slbett
Date: November 14, 2007 08:16PM
Chuck gets $11 hour????
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Re: OMG, Geek Squad, wow
Posted by: MacMagus
Date: November 14, 2007 08:39PM
Re: OMG, Geek Squad, wow
Posted by: M A V I C
Date: November 15, 2007 12:31AM
I have a Geek Squad utilities disc. Comes in handy. Best part is they don't come with it.

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Those people need the Nerd Herd.
Posted by: RAMd®d
Date: November 15, 2007 09:10AM
I think Chuck is going to get the Asst. Manager slot. That should be good for around $12/hr.

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