About five+ years ago we built a project management system to work with three clients and their parent company. We rebuilt/reinstalled versions of it for each client. A couple years ago it started getting old and needed some modifications. So I started searching for a system to use and tested quite a few.
Long story short, we picked one that did what we needed and was built well enough as a base that it was easy for us to modify. I didn't really need it at the time, the old one worked, but I knew the old one would soon meet its end.
It took a while, but we finally got the new one up and running with only a couple minor changes. Then we had a few more and rolled out v.2.1.
Now I'm getting so slammed with work that this tool is invaluable. Plus we don't have time to work on or find something like it. I'm soooo glad I planned for this. We've got one project being worked on by people in Shanghai, San Francisco, Seattle and Berlin. There's a spam filter involved that eats about 30% of my emails. With the time differences, email issues, complexity, people... this tool is going to make life soooooo much easier.
Another thing we planned for was contracts. I took everything I've had problems with in contracts from the past 10+ years, gave them to an attorney and spent a few thousand dollars having him write a master contract. So now all the little details are covered (well, at least to the highest extent possible.) So far we have only had one question that wasn't answered in the contract - "Do you have insurance for the indemnification?" Live and learn...
Planning makes this soooooooooo much easier.
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