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Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: prof
Date: May 01, 2008 11:01AM
I recently bought a prev gen MBP and want to upgrade the HD to
a faster and larger HD. Seems like a reasonably simple thing to do.
I find a deal on a HD here (thanks Harbourmaster) and think that
since it voids my warranty for me to install it I'll just take it to an
Apple Store to have them do it. They are inside MBP's daily and it
should be a snap for them to do for a nominal fee.
Wrong.
Apple Store manager says they will only do repairs not upgrades.
He refers me to an authorized Apple Service provider and they
want $130 (as much as the drive costs) to do a straight install.
No data transferring.
I speak with a representative from our good sponsors here and he
tells me if I buy the drive from them they'll install for it $80. But the
catch is, it still technically voids my warranty since they are not
an authorized Apple Service provider.
So I might as well put it in myself since it doesn't look all that
difficult. It just sucks that as a customer trying what SHOULD BE
a simple thing to do, puts the warranty of my less than 2 month
old MBP at risk. I'm debating whether or not to take that chance.
And if I do this HD upgrade myself, should I even bother buying
AppleCare since that also technically voids AC???
All questions and grief that no customer should have to deal with.
Thanks Apple.



Edited 1 time(s). Last edit at 05/01/2008 11:02AM by prof.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: Robert M
Date: May 01, 2008 11:09AM
Prof,

Check to see if MacResQ will do the job for you. I had them install a drive into an old clamshell ibook a few years ago and they took excellent care of me. Then again, I bought the drive from them. Nto sure what they'll do if you send the new drive and the machine to them for just data transfer and installation.

One thing... Regardless of what you do with the installation, you may want to consider purchasing an enclosure for the old drive. That's what I did for the original drive in that old clamshell and I'm still using it today as a temporary storage drive.

Or, you can buy the enclosure, threw the new drive into it. Use SuperDuper to clone your current drive onto the new one and then either swap the drives yourself or have someone swap them for you.

Either way, I'd get the enclosure so you can put that old drive to good use. smiling smiley

Robert
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: Chupa Chupa
Date: May 01, 2008 11:15AM
Install it yourself. It's tedious (lots of tiny screws) but not all that complicated. Go to ifixit.com for step by step picture details. Make sure you buy a spluger though. It will make the take apart a lot easier. I've never bought AC (owned over 15 Macs since AC first came out). I relied soley on my CC's free extended warranty. Only once did need to use it. Not buying AC saved me a lot of money. Odds are if you haven't had issues with your machine by now you won't going forward, and by the time you do have issues it will be time for a new machine anyway.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: GGD
Date: May 01, 2008 11:19AM
Lots of people say "voids your warranty", yet can any of them quote the exact wording from the warranty that says that? Here's Apple's hardware warranty statement.

[images.apple.com]

The closest that I can find is

"This warranty does not apply: (a) to damage caused by use with non-Apple products;"

"(d) to damage caused by service (including upgrades and expansion) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP")".

In both cases, the way I read it is that they won't cover damage that you cause (or the non-Apple drive), but it doesn't say that it voids the entire warranty on the product.


Someday if I'm in an Apple store I may ask them about it, and if they say "it will void your warranty", I'll ask them to show me exactly where it says that.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: volcs0
Date: May 01, 2008 11:23AM
I've done about 10 hard drive swaps - from clamshells to white iBooks to Powerbooks and MBPs. All have gone fine - except one. On my first gen MBP, I did something wrong and killed the Mobo. It was either static or a bent pin or something... whatever it was, I had a dead MBP on my hands. I replaced the old drive and sent it to Applecare, and thankfully, tey repaired it.

So, two lessons.

1. Be meticulous about your technique - get one of those pads and wrist straps. I got lucky 8 times and unlucky on the 9th. Take luck out of the equation.
2. Apple must have known I was mucking around in there. So, they either gave me a break or looked the other way.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: M A V I C
Date: May 01, 2008 11:31AM
I'm surprised someone at OWC said that swapping the HD voids the whole computer's warranty. I'm with GGD.

It's been a few years, but when I had a warranty issue with my Ti500 Apple didn't care that I had an aftermarket HD in it.




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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: mattkime
Date: May 01, 2008 11:36AM
I can do the upgrade in about 15 mins and it certainly doesn't void your warranty.

$80+ was reasonable in the days of powerbooks. those things were a pain.



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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: GGD
Date: May 01, 2008 11:41AM
Quote
M A V I C
It's been a few years, but when I had a warranty issue with my Ti500 Apple didn't care that I had an aftermarket HD in it.

The Titanium PowerBooks (and at least the WallStreet G3) were a slightly different situation. In those products, the Hard Drive was considered user replaceable, and the users manual had directions on how to do it (even suggested removing the hard drive before sending it in for service to protect the data). The bottom case also needed to be opened by the user to install an Airport Card. In those cases, it would be hard to argue that using the product as described in the users manual conflicts with the warranty statement.

The Aluminum PowerBooks started the "no user serviceable parts inside", but I still can't find wording that says opening it will void the entire product warranty. BGNR often quotes some consumer protection laws originally applied to auto repair by non-dealers that may also apply to this situation.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: Will Collier
Date: May 01, 2008 11:46AM
I feel your pain. I tried to get a local Apple Store to install a RAM upgrade in a Mini, but they refused unless I bought the RAM from Apple (at three times the market price, plus installation).

I told them what they could do with that, and learned how to do it myself.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: BigGuynRusty
Date: May 01, 2008 01:04PM
Jeezo!!
Not Again!
Having done warranty related work on various hardware for over four decades here is the skinny.
Unless the warranty provider can directly attribute the problem to the work you did they have to honor the warranty.
Don't muck it up, don't cut cables, don't short out anything, you'll be fine!!
Read this.:
Magnuson-Moss Warranty Act
[en.wikipedia.org]

BGnR



"Good heavens, Miss Sakamoto! You're beautiful!"
"If we dig precious things from the land, we will invite disaster."
"Near the day of Purification, there will be cobwebs spun back and forth in the sky."
"A container of ashes might one day be thrown from the sky, which could burn the land and boil the oceans."
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: prof
Date: May 01, 2008 01:06PM
I probably will just install it myself at some point
but my gripe is that Apple has created this kind of
unnecessarily gray area situation for it's customers by:

A. Not having Apple Stores do this kind of reasonable upgrade.
Preserving customers warranties while making $$ in the process.
Sounds like a win-win to me.

B. Being intentionally vague about whether or not MBP users can
upgrade their HD's themselves without voiding the warranty.
Almost everyone has a different opinion as to whether or not
upgrading the HD in a MBP will void the warranty. It should be
much clearer than that.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: BigGuynRusty
Date: May 01, 2008 01:24PM
Quote
prof
I probably will just install it myself at some point
but my gripe is that Apple has created this kind of
unnecessarily gray area situation for it's customers by:

A. Not having Apple Stores do this kind of reasonable upgrade.
Preserving customers warranties while making $$ in the process.
Sounds like a win-win to me.

B. Being intentionally vague about whether or not MBP users can
upgrade their HD's themselves without voiding the warranty.
Almost everyone has a different opinion as to whether or not
upgrading the HD in a MBP will void the warranty. It should be
much clearer than that.
Does BMW offer to put a bigger/higher performance engine in your car?
No, an aftermarket provider does it for them, BMW certified.
They aren't vague, read the link I gave.

BGnR



"Good heavens, Miss Sakamoto! You're beautiful!"
"If we dig precious things from the land, we will invite disaster."
"Near the day of Purification, there will be cobwebs spun back and forth in the sky."
"A container of ashes might one day be thrown from the sky, which could burn the land and boil the oceans."
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: thermarest
Date: May 01, 2008 01:28PM
I did the hard drive replacement on my iBooks, which was an extensive project involving 30+ screws and complete deconstruction of the case. I then had the well-known logic board failure. Apple replaced it under warranty with no mention of the swapped hard drive.

I'm with GGD and MAVIC. Installing your own MBP HD will not cause problems with apple.

Sounds like the MBP HD replacement is a lot harder than the MB. I thought they had learned their lesson and I had assumed that the MBP was now an easy swap. Oh well.
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: punkindrublik
Date: May 01, 2008 04:33PM
With all this talk of not voiding the warranty, where can I find a guide to swap a hard drive in a C2D 20" iMac. I searched mac fix-it and couldn't find it. Thanks.





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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: sunfalcon
Date: May 01, 2008 07:28PM
I feel your pain. I recently purchased a refurbished 17" MBP from Wegener Media and it came with the typical 1GB of memory. I had purchased another 1GB chip to put in it when the computer arrived. Much to my dismay as I removed the battery, there was a sticker by the little screws that hold the memory cover on that said if I removed the sticker (which I had to to upgrade the memory) I would void the warranty.

I called WM and they said that is their policy - no way around it. If I installed the memory, my warranty would be voided. I asked how Apple could let you install RAM yet they couldn't? They stuck by their policy.

So, needless to say, I've had another 1GB laying around until my warranty expires. What a crock that was!!
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Re: Once Again, Apple Makes Something Simple Difficult For The Customer
Posted by: JoeH
Date: May 01, 2008 09:40PM
Not surprised, Wegener Media has had a "mixed" reputation for years.



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