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Big Daddy Cool
A pdf can be opened in Illustrator, so I don't see why they are having issues. Unless the pdf was not made press-ready in some Microsoft paint program or Excel Draw.
A good guess, though the OP said his mom supplied the file; some third party could have created it. But "non-Adobe product" with a more than likely non-professional source usually equals the specter of MS/Office lurking in the background. This also raises the odds that the piece is using RGB colors that may or may not translate closely in CMYK.
If the printer knows that the PDF can be opened in Illustrator (very likely, but not 100% certain), they may not want to deal with issues like color conversion, text becoming fragmented (Particularly given that their language fluency may not be top notch) and the like that can occur when Illustrator is used to edit PDFs created by other applications; particularly non-professional applications. There are applications specifically for making corrections to PDFs, but it doesn't sound like this printer will have anything like that available.
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The whole PMS CMYK color issue depends on how the original file was created. Again, A press-ready pdf (created with Acrobat Distiller won't automatically convert PMS colors to CMYK unless asked to).
This is also true of other professional level graphics/layout applications that save or export directly to PDF; again, if the correct settings are use.
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The bigger issue here is why would your mom, who I assume is not a professional designer/pre-press person (since they don't appear to have access to Adobe products), send a print job that they have very little understanding about to a printer in another country– especially one that you can't communicate with in the same language.
Actually, it's not all that uncommon. We deal quite often with non-graphics professionals who end up as the last person in the chain in submitting files to printers (Or worse, are the person in the business who gets saddled with the whole ball of wax because they're the one who actually knows how to get the clip art into MS Word; thus they become the office "graphics department.").
For example, the piece could be destined for some international publication that uses this printer (This happens a lot with specialized trade journals). Or the use of this printer could be mandated by whoever is in charge of the project (Price is usually the driving factor here. (Printing done in some countries can much cheaper than U.S. sources depending on the circumstances).
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Nothing good is going to come from that.
It depends on the printer. A silk purse out of a sow's ear can happen with the right printer. Though with this one being less than nimble in dealing with PDFs, and if they really don't have some facility for communicating their requirements in english (at least a specifications sheet in english), things look less than rosy.
Just "flatten" is too little information, and very possibly ambiguous. Somebody on his mom's end obviously can communicate with the printer and they need to get a fuller explanation of exactly what the problem is and what the printer needs. Flying by the seat of your pants when submitting a print job is like juggling fire blindfolded.
Edited 1 time(s). Last edit at 07/04/2008 01:05PM by Blankity Blank.