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SOP for taking Mac for service
Posted by: bazookaman
Date: November 18, 2008 08:25AM
I've always just sent my laptops to Apple and never thought much of it. Obviously I've backed it up before but thats it. Yesterday Apple recommended that i take it to a local service provider here in town and i was wondering if i should take any other precautions.




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Re: SOP for taking Mac for service
Posted by: RAMd®d
Date: November 18, 2008 08:40AM
I would put in the OEM memory if it isn't installed already.

There have been posts that all the memory or the same memory doesn't make it back, on occasion. Also, some have said that Apple has blamed problems on non-Apple memory, when that was not the case.

I don't know if that is a likely situation with an Authorized Repair Center.




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Re: SOP for taking Mac for service
Posted by: bazookaman
Date: November 18, 2008 09:03AM
well. Here's hoping they don't blame my malfunctioning click bar on non stock memory. ;)




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There’s a guy wearing overalls with no shirt.
Which I think we all know is the International uniform for the last guy you’ll ever see.
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Re: SOP for taking Mac for service
Posted by: incognegro
Date: November 18, 2008 09:06AM
Quote
bazookaman
well. Here's hoping they don't blame my malfunctioning click bar on non stock memory. ;)

I wouldn't put it past them. At the very least they include warnings that 3rd party RAM is out of spec and/or incompatible.

I got one when a SuperDrive was replaced in a Powerbook G4.



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Re: SOP for taking Mac for service
Posted by: bazookaman
Date: November 18, 2008 09:09AM
Quote
incognegro
I wouldn't put it past them. At the very least they include warnings that 3rd party RAM is out of spec and/or incompatible.

I got one when a SuperDrive was replaced in a Powerbook G4.

Was this Apple or an Apple authorized shop?




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There’s a guy wearing overalls with no shirt.
Which I think we all know is the International uniform for the last guy you’ll ever see.
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Re: SOP for taking Mac for service
Posted by: incognegro
Date: November 18, 2008 09:38AM
Quote
bazookaman
Quote
incognegro
I wouldn't put it past them. At the very least they include warnings that 3rd party RAM is out of spec and/or incompatible.

I got one when a SuperDrive was replaced in a Powerbook G4.

Was this Apple or an Apple authorized shop?

Apple mail-in service.

I worked for an authorized shop, we depot'd laptops for time & efficiency purposes.



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Re: SOP for taking Mac for service
Posted by: loveshine
Date: November 18, 2008 10:31AM
Isn't it a good idea to make sure you remove files that could be used for identity theft purposes? I am finally moving all account numbers and passwords to a USB flash drive. I am curious how others handle their info?
Is the encryption feature of Quicken secure enough I wonder ?
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Re: SOP for taking Mac for service
Posted by: sekker
Date: November 18, 2008 10:51AM
I try to send the machine back in as purchased with Apple Care - typically keep any Apple RAM and pull any added RAM.

However, I've replaced with 3rd party RAM and not had any issues with Apple in the past.

If I had the time, I'd clone my machine and toss any personal info, or you can filevault your document files before sending it in, if you have to worry about security.

Normally I count on my total lack of organization in Mail to prevent anyone from finding personal info, but I suspect it would not be too hard when you think about it.

Scary - giving up one of these machines for repair to a 20 something kid who knows enough about computers to be dangerous



Edited 1 time(s). Last edit at 11/18/2008 10:51AM by sekker.
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Re: SOP for taking Mac for service
Posted by: beerman
Date: November 18, 2008 10:56AM
I took my imac to the local shop today. I have a timemachine backup and also a carbon copy cloner backup.
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Re: SOP for taking Mac for service
Posted by: vicrock
Date: November 18, 2008 11:40AM
I have had a laptop come back with the RAM pulled and in a nice anti stat bag - with a note saying it was non-standard - I popped it right back in and it worked fine. Repairs were done to what it was sent in for.
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