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Update: Not real happy with Apple.
Posted by: DP
Date: November 23, 2008 11:00AM
iMac 20" Core Duo 2.0 2GB 10.5.4.
Posted a little while ago about my iMac just up and quitting and taking it to the Apple store to where I found out I have to make an appointment first. This is my work computer and I need it yesterday-why can't I just drop it off (rant,rant)? Anyway, They have it a week and replace the power supply and it costs $166 which isn't too bad considering what it could cost but I get it home, fire it up, it runs for an hour then quits again.
Genius Bar, eh?... I have a 1PM appointment today and I'm not happy.
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Re: Update: Not real happy with Apple.
Posted by: SteveO
Date: November 23, 2008 11:20AM
Sorry to hear that. If you're interested, the next time you get a new Mac, I think they offer a Pro Care plan that gets you higher up in the diagnosis/repair queue. I think...maybe someone else can clarify.
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Re: Update: Not real happy with Apple.
Posted by: JJ
Date: November 23, 2008 11:52AM
Pro Care is an option, but If I were running a business I think a back up computer would be good insurance for this type of occurrence. If you back-up your Mac daily, you can boot up your back-up Mac from your back-up hard drive and press on. A Macbook would be an ideal backup IMHO.

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Re: Update: Not real happy with Apple.
Posted by: gabester
Date: November 23, 2008 11:53AM
And seriously, if you are using a Mac for work purposes, there's almost no excuse for not having some kind of back-up Mac available when you can get a 1.8Ghz Core 2 Duo mini for $500 refurbished; or a MacBook for $800. If your not making that much money from your work to be able to afford a redundant machine, you're probably in the wrong line of work or not charging enough.

Now, why Apple doesn't offer a trade-in and/or service lease program is beyond me, as it would no doubt help their sales significantly. I.e. While your iMac was in the shop they could rent you a 2.8Ghz 15" MacBook Pro with 4GB RAM for $20 a day. If, at the end of the period when your computer is repaired, you can exchange and keep the MBP for a nominal trade-in value or take back your old machine.

Of course, if you return and your computer is still broken they should probably give you a free loaner.
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Re: Update: Not real happy with Apple.
Posted by: simonm
Date: November 23, 2008 12:02PM
This is a great argument for a Dell based Hackintosh. On-site service at a reasonable price is one of Dell's strong points. It may be that they give better service to corporate customers but it is worth a thought. (I have met a lot of Dell guys in the course of my job and they generally have a very good opinion of Macs. )
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Re: Update: Not real happy with Apple.
Posted by: PizzaGod
Date: November 23, 2008 03:21PM
Oh wow, I just thought it was the policy at the Briarwood Apple store-I had a problem a year ago with a TiBook, and just wanted to drop it off. I was on my way out of town, didn't need it back for 5-6 weeks-and of course, no appointment, no way Jose!

Soooo....a local shop got my business, and I've bought the last two MacBooks online, refurbs, because I really don't even want to walk into that store again.

Honestly, I miss them having the refreshed products at the end of the month-it was always a thrill to walk in "just shopping" and find a Powerbook that HAD to go home with me.
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Re: Update: Not real happy with Apple.
Posted by: sekker
Date: November 23, 2008 04:19PM
Check your RAM

I spent 6months with Apple before I fixed it myself by replacing the stock memory
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Re: Update: Not real happy with Apple.
Posted by: Silencio
Date: November 23, 2008 05:17PM
Seems like every time I go to the Apple Store I see people trying to walk up to the Genius Bar who, upon being told that they need to have an appointment, throw a little hissy fit. Apple does need to do a better job of educating people about the appointment system, but honestly -- would it hurt people to do a little research before just unplugging their computers and schlepping them to the store?

Actually, I think Apple should offer an AppleCare Pro with on-site support or advance replacement. They could charge a fortune for it and everything. On the other hand, I can see why Apple would want to keep their extended warranty choices as simple as possible -- I sprain my head looking at the dozens of warranty options the typical PC maker throws up at you.

And I totally agree with everyone else who offer that if one makes a living on their computer and one's time is valuable, one should have a secondary machine to fall back upon if your machine machine goes down.
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"...a little research..."
Posted by: RAMd®d
Date: November 23, 2008 05:51PM
I agree.

I would never think of taking my Mac to a shop/Apple Store without calling, at the *very* least.

That's hardly research.

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Re: Update: Not real happy with Apple.
Posted by: MysteryGuest
Date: November 24, 2008 01:44AM
My local Mac shop, Tekserve, has always been walk-in. So if you're turned away from one of the Apple stores in Manhattan, you have an alternative.

Personally, I think the appointment policy is unnecessarily snotty, especially if you're talking about someone who's already unplugged and shlepped a computer to the store.
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