just spent 45 minutes on the phone with maytag customer service......
ho ho ho ha ha ... they call it customer support.. he he ha ho
the staff must laugh themselves silly every nite when they go home .

because of their mistake in servicing my freezer /frig for a recall notice that it could catch on fire?
i lost 350.00 worth of food. they are sending me a check for 100.00 for....
get this " thanking me for my time"
so i am still out 250.00 . this is sad not because this is their response but because i have come to expect nothing better from them.

permit me to offer a prayer from one of many unfortunate maytag owners....

dear appliance god, please have pity on me . at present every appliance in the house is maytag.... i see the future and it is black as midnite.

i learned my lesson.... the reason you never see the maytag repairman is because they murdered him and hired some dink off the street to screen calls at corporate instead.

The only Maytag appliance I have is a dishwasher... I wonder what's the worst thing that a dishwasher could do to the dishes inside?

I was under the impression they were owned by whirlpool now...?

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Just be glad it wasn't Sears. They would have admitted it was their fault but offered nothing, which is what happened to me with a defective washer. The list of places that I refuse to shop at is growing so long that I'm afraid after awhile I won't be able to buy anything in person that isn't carried by Costco's or Trader Joe's. (God, I sound like a cranky old man).

You mean the era of misleading TV commercials?

That's over?

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mikebw
The only Maytag appliance I have is a dishwasher... I wonder what's the worst thing that a dishwasher could do to the dishes inside?

The worst thing it could do would probably be outside the washer to the rest of your house. Like having the external water valve decide to leak while you were on vacation .
We had a brand new kitchen aid do that.
It has also been repaired 3 times in the first 9 months of ownership.
Kitchen aid sends a little post card wanting to know if you were happy with the warrantee repair , but the questions they ask sure do make it seem that what they really are doing is confirming the parts the dealer requested from Kitchen Aid to replace were actually replaced.
That's when the crappy two part perforated card actually makes it to the consumer in one piece.



Edited 1 time(s). Last edit at 04/17/2009 04:25PM by billb.

Do you have a "consumer advocate" affiliated with the local newspaper or TV Station?

They love stuff like that!

Good Luck.

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Bill
Flagler Beach, FL 32136

Carpe Vino!

Fermentation may have been a greater discovery than fire.
— David Rains Wallace

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Kiva
I was under the impression they were owned by whirlpool now...?

Yep, Whirlpool Corp. owns Jenn-Air, Amana, Brastemp, Consul, Bauknecht, Gladiator, KitchenAid, Roper, Magic Chef, and Maytag.
They also private label for several retailers.

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billb
The worst thing it could do would probably be outside the washer to the rest of your house. Like having the external water valve decide to leak while you were on vacation.

This is why I started turning off the water to the house whenever we leave for overnight trips. No disasters yet and I want to keep it that way.

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madcoyote

i learned my lesson.... the reason you never see the maytag repairman is because they murdered him and hired some dink off the street to screen calls at corporate instead.

Sorry about your plight, but I had to LOL when I read "dink." I haven't heard that term in a lonnnnnnng time!

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Central VA

I sure as hell wouldn't give your $350 because you say you deserve it. Got receipts? No? Then $100 ain't bad....

STF for my dishwasher FIRE that would have taken my house down if it wasn't for my young son noticing the problem. Round and round with the company's call center. In India. I was tempted to use my limited collection of Hindi curse words.

[forums.macresource.com]

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cbelt3
STF for my dishwasher FIRE that would have taken my house down if it wasn't for my young son noticing the problem. Round and round with the company's call center. In India. I was tempted to use my limited collection of Hindi curse words.

As for being out the extra $250...

An old freezer finally died about 5 years ago while we were away on vacation. Yup, it was full at the time. No, it wasn't the freezer manufacturer's fault - the machine was just over 40 years old.

Called up my homeowners insurance agent and told her what had happened. She asked me to approximate the loss ( sent her a digital image) and she sent a check for over $500 after deductible. YMMV, but contacting homeowners can't hurt, no?