I had good experience. About 6 years ago I bought a refurb G3 iBook - 900MHz, the fastest and last that would boot into OS9 - for my daughter. It came with the wrong System CD (needed a particular 9.2.2 version that supported that particular iBook screen). They searched for a month or so until they found the CD and sent it out. I appreciated their follow-through. I would buy from them again. I have no experience with their repair side.